CARY A. GOODE

**** ********* **** 865-***-****

Powell, TN 37849 kvjqp2@r.postjobfree.com

DYNAMIC HUMAN RESOURCE MANAGER

Accomplished human resource manager with solid and impressive 15 year career acting as positive change agent within diverse industries as effective, trusted and valued human resource partner. Continuously surpassing expectations utilizing organizational and strategic planning/implementation to align human resource policies with overall business mission and goals. Capable of providing support and leadership to multi-state, 1,500 plus employee success driven companies.

AREAS OF EXPERTISE

Performance Management

Policy Development

Employee Relations

Benefits Planning & Administration

Worker’s Compensation

Complaint Resolution

Recruiting

Turnover Management

Hiring Process

Employee Development

Training Employees

Compensation Policies

Benefit Programs

Superb Communication Skills

PROFESSIONAL EXPERIENCE

Human Resources Manager, Lowe’s Home Improvement Centers, inc., Sevierville, TN, November 2011- present

Administer time and attendance system and oversee production of bi-weekly payroll.

Active partner with leadership team for all employee relations issues.

Maintain all administrative Human Resources functions for the Sevierville, Tn location, i.e FMLA, Workers Compensation, personnel file administration, payroll, etc.

Recruit all in-store positions and maintain candidate/requisition database utilizing corporate recruiting software.

Human Resources Manager/Operations Manager, Be There Wireless, Inc. dba US Cellular, Knoxville, TN, April 2007 – February 2011

Provide leadership and management of Human Resources and Operational functions for four US Cellular agent locations in East Tennessee; wrote Employee Handbook providing compliance aligned, business goals and mission oriented guide; agency consistently awarded sales and organization awards since 2004.

Designed new employee orientation package and established and facilitated all new employee on-boarding, which provided for the first time continuity in all company and benefit information presented verbally and in writing while integrating associates into the organization quickly leading to improved communication and focus on customers.

Active partner of leadership team with budget reconciliation and other forecasting/planning activities; partner annually with owner of company to prepare forecasting and budget followed up by monthly meetings.

CARY A. GOODE

8012 Schroeder Road 865-***-****

Powell, TN 37849 Page 2 kvjqp2@r.postjobfree.com

Developed a revised employee evaluation program, which allowed for improvement on identified problem areas before final evaluation and increased communication; conducted monthly one-on-ones to discuss previous month results, set goals for next month; reaffirmed and recognized expectations.

Developed new interviewing tool to successfully identify qualified and trustworthy associates; utilizing performance based questions chosen specifically for positions; since implementation turn over has significantly decreased to less than 20%.

As Operations manager wrote Employee Handbook and completely overhauled payroll system; opened four locations in four years; performed role with primarily focus on removing distractions, improving communications and allowing associates to perform their jobs in most effective manner which lead to increase in sales of 400% in 4 years.

Associate Relations Manager, US Cellular, Knoxville, TN, June 2001-May 2007

Supported up to 1,200 East Region Associates in multi-state territory with over 100 locations as well as Knoxville Customer Care Center, East Region staff office, and Field Engineering teams; recognized for positively changing the perception of the HR department earning a seat at Leadership Table and proved to be leader of change management and consistent employee partner during multiple organizational changes; and consistently built and implemented successful HR policies practices by focusing on positive visibility, responsiveness and empathy.

Facilitated orientation and other training courses for frontline associates based upon training classes developed within USCC.

Focused on individual leadership development providing coaching, counseling, and mentorship.

Active participant in developing and implementing several company-wide initiatives including compensation plan, benefits, and performance management changes.

Multiple award winning team member; won Expect It! Award multiple years; 2006 Presidents award winner for work on Performance Management Committee, specifically creating the performance management calendar; and continually noted as exceeds expectations employee.

Officed out of Knoxville Customer Care Center (KCCC), and served as covering partner for KCCC Associate Relations Manager (ARM).

Served as interim ARM of KCCC for two separate 4 month periods during candidate searches.

Participated in multiple cross functional teams (Field HR and CCC HR) in order to coordinate and standardize deliverables to our respective clients. Deliverables being Orientation, New Leader On-Boarding, Lunch-n-Learn sessions, etc.

Plant Human Resources Manager, Strongwell, Inc., Lenoir City, TN, June 1998 – June 2001

Provided hands on leadership in performing management, organization and implementation of all Human Resource functions including recruiting, hiring, training, employee compensation, records administration, compliance to regulatory requirements, policy development and documentation, and employee communication.

Developed training program for non-English speaking employees, approximately 40% of the hourly workforce; utilized bi-lingual associates and trained them as trainers to provide guidance to employees; significantly decreased turnover from nearly 400% to less than 25%.

Extended on success of non-English speaking training to implement English as a Second Language program and life skills classes partnering with different community organizations.

CARY A. GOODE

8012 Schroeder Road 865-***-****

Powell, TN 37849 Page 3 kvjqp2@r.postjobfree.com

Scheduled and screened full-time job applicants and coordinated applicant testing and pre-employment physicals; facilitated Safety Committee activities.

EDUCATION

Bachelor of Science - Business Administration

Human Resources/Labor Relations concentration

Tennessee Technological University, Cookeville, TN 1990

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