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Hospitality Manager

Location:
Nanaimo, Canada
Salary:
40,000
Posted:
June 24, 2010
Email:
ktbpe6@r.postjobfree.com
Contact Info:
***********@*******.***


TERENCE OKE **** Valewood Drive, Nanaimo, BC V*T *B9, Canada

________________________________________

ktbpe6@r.postjobfree.com • Home 250-***-****

General Manager/ Sales Manager/ Guest & Public Relations

Qualification Highlights

• Analyzed market and re-focused business initiatives in response to market changes.

• Negotiated agreements with suppliers and vendors that resulted in significant benefits to the company and savings for the customers.

• Oversaw all aspects of business operations including budgeting, cost control, payroll, accounting functions, sales forecasting, and growth objectives.

• Practiced careful management and handling of stock to minimized waste and increase profits.

• Increased sales at competitor’s expense after assessing competitive market position. Performed sales, marketing, and market trends research, identified and tested markets, set-up prospect database, developed marketing campaign, and handled follow-up.

Professional Experience

Hospitality Management.

• Monitored and purchased inventory, ensuring sufficient levels to accommodate demands.

• Earned valuable repeat and referral business based on excellent customer relations.

• Trained new service staff to completely focus on delivering a quality customer experience.

• Continually improved client-relation skills, resulting in the ability to provide individual clients with appropriate suggestions and recommendations.

• Analyzed market and re-focused business initiatives in response to market changes.

• Resolved client problems and requests with goal of providing 100% client satisfaction. Conducted firsthand comparative evaluations of worldwide travel markets; gained valuable experience in making accurate and sound recommendations based on clients’ needs.

• Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals.

Employment History

Best Western Northgate Hotel, Nanaimo, BC 2009 to Present

Front Office Manager

Coordinated front-office activities of hotel and resolved problems. Inspected guest rooms, public areas, and grounds for cleanliness and appearance. Observed and monitored performance to ensure efficient operations and adherence to facility's policies and procedures. Conferred and cooperates with other department heads to ensure coordination of hotel activities. Interviewed and hired applicants. Conducted market analysis to identify opportunities to expand predominant customer base. Analyzed competition, market positions, and service levels.

Canadian Rocky Mountain Resorts, Field, British Columbia 2005 to 2008

Guest Services & Relations Manager

Coordinated front-office activities of resort and resolved problems. Observed and monitored performance to ensure efficient operations and adherence to facility's policies and procedures. Interviewed and hired applicants. Answered inquiries pertaining to hotel policies and services and resolved occupants' complaints. Met with customers to demonstrate and explain features of products. Investigated and resolved customer complaints. Completed sales contracts and forms to record sales information. Conferred and cooperates with other department heads to ensure coordination of resort activities.

Seaview Inn Resort and Spa, Victoria, British Columbia 2004 to 2005

Front Desk/ Inn Keeper

Spinnaker's Brew Pub and Guesthouse, Victoria, British Columbia 2003 to 2004

Concierge/ Guest Services Representative

Laurel Point Inn, Victoria, British Columbia 1999 to 2003

Senior Night Auditor

Weigh West Marine Resort, Tofino, British Columbia 1998 to 1999

Front Desk Supervisor

Wickanninish Inn, Tofino, British Columbia 1997 to 1998

Concierge/ Guest Services Representative

Education

Cole Harbour District High School, Cole Harbour, Nova Scotia 1989

H.S. Diploma

Sprott Shaw, Victoria, British Columbia 2003

Certificate, International Hospitality Management

CDI Technology, Victoria, British Columbia 2004

Certificate, Programmer Analyst/ Web Development

Skills

• Human Resources Management

• Sales & Expense Forecasting & Analysis

• Operations Management

• Hospitality Management

• Budget Management

• Front Office Operations

• Events Management

• Customer Service and Relations

Affiliations

Interpretive Guide, Interpretive Guides Association, Banff, Jasper, Yoho National Parks, 2006 to 2010

Member, Best of Banff, Banff, Alberta, 2006 to 2010

Member, Alpine Club of Canada, Banff, Jasper, Yoho National Parks, 2006 to 2010

Training

Certifications, 2000 to 2009. Microsoft Certified, A+ Certified, Food Safe, Serving it Right (licensee), Super Host, WHMIS Certification, Level 3 First Aid and Transport, Wyndham General Manager Certification, Best Western ICare Training

Honors

Hospitality Industry Computer Systems, American Hotel & Lodging Association, Victoria, BC, 2002

Resort Management, American Hotel & Lodging Association, Victoria, BC, 2002

Volunteer

Search and Rescue Volunteer Association of Canada, Banff, Alberta 2006 to 2008

Leader

The Search and Rescue Volunteer Association of Canada (SARVAC) is a registered not-for-profit and educational organization that supports, coordinates, develops, informs, promotes and implements search, rescue and emergency response with the underlying principle of saving lives.

Ethiopian Airlift, Halifax, NS 1988 to 1989

Assistant Organizer

Event Production Management. Events Management. Budget Management. Business Administration.