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Hospitality Manager

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Country: Canada
City: Nanaimo
Salary: 40,000
Posted date: 6/24/2010   all resumes
Contact Info: ***********@*******.***
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TERENCE OKE **** Valewood Drive, Nanaimo, BC V*T *B9, Canada
________________________________________ • Home 250-***-****

General Manager/ Sales Manager/ Guest & Public Relations
Qualification Highlights
• Analyzed market and re-focused business initiatives in response to market changes.
• Negotiated agreements with suppliers and vendors that resulted in significant benefits to the company and savings for the customers.
• Oversaw all aspects of business operations including budgeting, cost control, payroll, accounting functions, sales forecasting, and growth objectives.
• Practiced careful management and handling of stock to minimized waste and increase profits.
• Increased sales at competitor’s expense after assessing competitive market position. Performed sales, marketing, and market trends research, identified and tested markets, set-up prospect database, developed marketing campaign, and handled follow-up.
Professional Experience
Hospitality Management.
• Monitored and purchased inventory, ensuring sufficient levels to accommodate demands.
• Earned valuable repeat and referral business based on excellent customer relations.
• Trained new service staff to completely focus on delivering a quality customer experience.
• Continually improved client-relation skills, resulting in the ability to provide individual clients with appropriate suggestions and recommendations.
• Analyzed market and re-focused business initiatives in response to market changes.
• Resolved client problems and requests with goal of providing 100% client satisfaction. Conducted firsthand comparative evaluations of worldwide travel markets; gained valuable experience in making accurate and sound recommendations based on clients’ needs.
• Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals.

Employment History
Best Western Northgate Hotel, Nanaimo, BC 2009 to Present
Front Office Manager
Coordinated front-office activities of hotel and resolved problems. Inspected guest rooms, public areas, and grounds for cleanliness and appearance. Observed and monitored performance to ensure efficient operations and adherence to facility's policies and procedures. Conferred and cooperates with other department heads to ensure coordination of hotel activities. Interviewed and hired applicants. Conducted market analysis to identify opportunities to expand predominant customer base. Analyzed competition, market positions, and service levels.
Canadian Rocky Mountain Resorts, Field, British Columbia 2005 to 2008
Guest Services & Relations Manager
Coordinated front-office activities of resort and resolved problems. Observed and monitored performance to ensure efficient operations and adherence to facility's policies and procedures. Interviewed and hired applicants. Answered inquiries pertaining to hotel policies and services and resolved occupants' complaints. Met with customers to demonstrate and explain features of products. Investigated and resolved customer complaints. Completed sales contracts and forms to record sales information. Conferred and cooperates with other department heads to ensure coordination of resort activities.
Seaview Inn Resort and Spa, Victoria, British Columbia 2004 to 2005
Front Desk/ Inn Keeper

Spinnaker's Brew Pub and Guesthouse, Victoria, British Columbia 2003 to 2004
Concierge/ Guest Services Representative

Laurel Point Inn, Victoria, British Columbia 1999 to 2003
Senior Night Auditor

Weigh West Marine Resort, Tofino, British Columbia 1998 to 1999
Front Desk Supervisor

Wickanninish Inn, Tofino, British Columbia 1997 to 1998
Concierge/ Guest Services Representative

Cole Harbour District High School, Cole Harbour, Nova Scotia 1989
H.S. Diploma

Sprott Shaw, Victoria, British Columbia 2003
Certificate, International Hospitality Management

CDI Technology, Victoria, British Columbia 2004
Certificate, Programmer Analyst/ Web Development

• Human Resources Management
• Sales & Expense Forecasting & Analysis
• Operations Management
• Hospitality Management
• Budget Management
• Front Office Operations
• Events Management
• Customer Service and Relations
Interpretive Guide, Interpretive Guides Association, Banff, Jasper, Yoho National Parks, 2006 to 2010
Member, Best of Banff, Banff, Alberta, 2006 to 2010
Member, Alpine Club of Canada, Banff, Jasper, Yoho National Parks, 2006 to 2010

Certifications, 2000 to 2009. Microsoft Certified, A+ Certified, Food Safe, Serving it Right (licensee), Super Host, WHMIS Certification, Level 3 First Aid and Transport, Wyndham General Manager Certification, Best Western ICare Training
Hospitality Industry Computer Systems, American Hotel & Lodging Association, Victoria, BC, 2002
Resort Management, American Hotel & Lodging Association, Victoria, BC, 2002
Search and Rescue Volunteer Association of Canada, Banff, Alberta 2006 to 2008
The Search and Rescue Volunteer Association of Canada (SARVAC) is a registered not-for-profit and educational organization that supports, coordinates, develops, informs, promotes and implements search, rescue and emergency response with the underlying principle of saving lives.

Ethiopian Airlift, Halifax, NS 1988 to 1989
Assistant Organizer
Event Production Management. Events Management. Budget Management. Business Administration.

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