Aisha L. Hemphill

*** ***** ****** ****

Apt *E

Oak Park, IL

773-***-**** kt9jh4@r.postjobfree.com

QUALIFICATIONS

Self-starter with superior problem-solving skills. Experienced at analyzing issues and implementing systems to increase customer satisfaction, quality, and efficiency. Dynamic relationship builder and dedicated team player. Superior mathematical, computer, and organizational skills. Effective at assessing and executing time-sensitive decisions in rapidly changing environments. Technically proficient in Microsoft Word, Excel, PowerPoint, Outlook, SAP, and Lotus Notes.

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EDUCATION

Proviso East High School, June 2004

Kishwaukee College, August 2006

Regency Beauty Institute, August 2010

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PROFESSIONAL EXPERIENCE

TTC Marketing Company, Chicago, Illinois (2010- Current)

Order Support Specialist

Customer Care

• Worked and resolved complex issues for various customers for situations that may arise from third party distribution or internal system issues.

• Organized and worked with TTC suppliers to ensure on-time shipping and invoicing.

• Reconciled company credit card statement with 100 percent efficiency each month.

• Assisted in the implementation of processes that helped the Credit card reconciliation process.

Modernaire Salon, Chicago, IL (2009-Current)

License Cosmetology

• Ensured the cleanliness of the salon, break rooms and bathrooms by following routine sanitization procedures.

• Provided Book Keeping

• Provided Customer Service and new techniques.

• Secured the arrival of salon equipment and the assembly of the materials in a timely fashion.

• Developed managerial skills and performing other duties as necessary.

• Implemented an idea that allows others to work more efficiently.

Tran Score, Lisle, IL (2006-2007)

Office Assistant

• Developed conflict resolutions and customer service skills.

• Assisted customers with inquires on products.

• Efficiently multi-tasked daily general office assignments.

• Upheld the cleanliness of the office when necessary.

• Proven ability to work with others at a fast pace.

Personal references available upon request

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