Collector/Customer Service Rep

Erica Ross

Phone: 832-***-**** | Email: *********@*****.***

QUALIFICATIONS:

• Highly competitive, self-starter who is organized, disciplined, and goal-oriented

• Excellent communication skills demonstrated by ability to work with people of diverse backgrounds

• Listen to determine needs of customers before offering a solution

• Quickly establish mutual agreements with clients

• Welcome the challenge of solving problems

• Recognized as a creative and practical problem-solver

• Driven to learn and apply new ideas and skills

EDUCATION:

Sanford Brown College 832-***-****

January 2011 - Present

University of Houston Downtown 713-***-****

August 2005 – December 2007

• Continuing basic education courses in Business Management, and Business Administration

Barbara Jordan High School for Careers 713-***-****

Graduation Date: May 2005

Top 20%

• During high school, achieved classes such as, Business Computer Information Systems, Business Support Systems, Accounting, Record Keeping, and Keyboarding

EMPLOYMENT:

First Data Telecheck 2007 – 2010.

Dialer Collector – Customer Service Rep

• Technical knowledge to add, change and delete information in the file screens, memorize action codes, properly use forms for department networking, skip tracing methods

• Collect on insufficient checks for merchant

• Make telephone calls using an automatic dialing system and readily knowing the answers to FAQ.

• Answer phone to assist customers & Research dispute calls for customers

• Monitored store task & check statements before distribution

Payless ShoeSource 2005 – 2007

Sales Assoc. - Cashier

• Opening the cash drawer and ensuring that the amount of money provided matched the previous night's checkout sheet.

• Responsible for subsequent cash security measures and ensuring the security of dues entrusted to them.

• Customer Service assistance when needed

• Responsible for correctly recording transactions and constructing changes.

• Taking inventory, setting up displays, or tagging items with security devices. Duties are not limited to these assignments.

SKILLS:

Microsoft Word, Excel, Power Point, Outlook; Basic Office Skills: organizational, inter/intra personal skills

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