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Customer Service Manager

Location:
San Mateo, CA, 94403
Salary:
65,000
Posted:
July 09, 2010

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Resume:

Paul Powers

**** * ******* **., *** Mateo, CA ***03

650-***-****

ks3dgv@r.postjobfree.com

Profile Summary • Experienced professional with 19 + years of successful career in material handling management. I like to get “My hands dirty” and believe interacting at all levels is a must.

• Excel at interfacing with others at all levels to ensure organizational goals. Working with employees at all levels is the key to success.

• Proactive approach resulted in capturing numerous accounts and expanding client base.

• Possesses excellent interpersonal, analytical, and organizational skills. I enjoy tackling problem, streamlining processes and keeping current with the ever expanding material handling field

• Excel within highly competitive environments where leadership skills is the key to success. You are only as good as your employees. Working with and empowering your employees is key to quality of work and high productivity. This can be done through cross training, utilizing present job skills, addressing skills that need strengthening and acknowledging performance by promoting those qualified employees.

• An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential.

Insurance Agent Professional Insurance Associates, San Carlos, CA 2002 - Present

Account Manager/Agent

• Manage and maintained multiple high-profile accounts.

• Instituted corrective actions to problems in order minimize future errors.

• Development of client relations to better meet the customer’s needs.

• Counsel clients on coverages they needed.

Manager Petersen Precision, Redwood City, CA 2000 -2001

Shipping/Receiving

• Directed daily operations for shipping, receiving and stockroom. This included inventory control, WIP, on time deliveries and pick ups, and proper handling of materials.

• Managed a staff of 9 plus overflow staff from other departments.

• Over saw customer service both internal and external.

• Scheduled maintenance and up keep of all necessary equipment

• Made sure OSHA requirements were followed and maintained.

Material Specialist /Mechanical Operator Varian, Palo Alto, CA 1982 -2000

Shipping/Receiving/Stockroom/Production Floor

• Kitting

• Warehouse

• Shipping

• Receiving

• Parts Runner

• Forklift Operator

• Lead Raw Materials Stockroom

• Purchasing

• Production

Education Aragon High School, San Mateo, CA

1982

Certifications

• Certificate in Supervision, Foothill College

• Material Requirements Planning, Foothill College

• Job Effectiveness for Leads, American Electronics Association

Copyright © 1997 by the McGraw-Hill Companies, Inc.



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