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Customer Service Manager

Location:
Foster City, CA, 94404
Salary:
$23/hours
Posted:
May 06, 2011

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Resume:

RICARDO BRUNO

*** ****** ** #**** • Foster City, CA • 94404

Cell: 650-***-****

krcwuv@r.postjobfree.com

Objective

Seeking a marketing position with an organization where demonstrated skills in marketing, market research, and sales can be used to increase profitability and promote growth.

Summary of Qualifications

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• Experienced professional with a successful career in customer service, business development, and sales.

• Excel at interfacing with others at all levels to ensure organizational goals are attained.

• Possess excellent interpersonal, analytical, and organizational skills.

• Excel within highly competitive environments where leadership skills are the keys to success.

• An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential..

• Ability to work under a fast paced and dynamic environment.

• Strong verbal, written and interpersonal communication skills and willingness to collaborate with a cross-functional team to drive the implementation and execution of projects.

• Fluent in English, Portuguese (Native Speaker) and Spanish.

Professional Experience

Amici’s East Coast Pizzeria, San Mateo, CA 01/2007 – Present

General Manager

• Working as a general manager with the following responsibilities and duties: Overall customer service and operations of the company, supervising all employees and vendors, hiring, establishing organizational objectives, goals and budget. Also responsible for sales, merchandising and payroll.

Coca-Cola FEMSA, Sao Paulo, Brazil 01/2005 – 04/2006

Marketing Research Supervisor

• Planned, developed, coordinated and participated in various marketing research activities focused in the Company’s Market Share.

• Collected and analyzed data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product’s demand.

• Gathered data on competitors and analyzed their prices, sales, and method of marketing and distribution, to identify key differentiators.

Education

UC Berkeley, CA

Certificate Program in Business Administration (In Progress)

UC Berkeley, CA

Marketing Research: Concepts and Techniques (2004)

University of Ribeirao Preto, Brazil

Bachelor of Arts

Major: Advertising and Marketing/Graduated with high honors



Contact this candidate