Christine A. Iocca

*** ******* ****** **** *** * Boca Raton, Fl 33487 * 314-***-**** (c)

kqs6jr@r.postjobfree.com

Dynamic Professional with proven ability to manage multiple projects, develop training programs, recruit and interview diverse groups, instruct safety, customer service, sales, mentor and counsel individuals, conduct seminars, deliver presentations, communicate effectively.

Professional Experience:

Primaris Airlines, Inc. 08/2004 – 12/2008

Las Vegas, NV

Director of Inflight, Instructor, Flight Attendant, Executive Assistant to the CEO

• Responsible for all Flight Attendant activities, training, attendance, and behavior

• Provide strong leadership, guidance, and supervision to the In-Flight Department

• Develop and execute comprehensive customer service procedures, and HR functions

• Review prospective employee resumes as Member of the Hiring Selection Committee

• Conduct on-going performance evaluations of individual Flight Attendants

• Ensure compliance with regulatory procedures (Federal Aviation Regulations)

• Responsible for updating and revising Flight Attendant Manual

• Plan, develop, and implement company policies and procedures designed to ensure safety, efficiency, and consistent top-quality In-Flight Service

• Coach and Mentor all In-Flight Department employees

• Ensure and oversee a premium level of service for leaders in the airline industry, Fortune 500 company executives, politicians, and royalty

• Coordinate business and travel schedules for the Chief Executive Officer

• Monitor operations, solicit sales contracts, and report to CEO

• Set up meetings and conferences, plan company events, travel, charter sales, and coordinate meetings

Ritz Carlton 08/2004 08/2005

Lake Las Vegas, NV

Make-up Artist/Consultant

• Perform bridal make-up for clients, consistently maintaining sales goals

Chase Park Plaza Salon & Spa 08/2003 – 08/2004

St. Louis, MO

Esthetician

• Provide personalized skin-care treatments to clients including waxing, facials, make-up consultations, and bridal makeup

• Train new technicians regarding procedures and treatments

• Perform multiple types of facials including life-changing health and wellness services, thermal therapies, and full-body treatments

• Design and administer a focal marketing program promoting the various services the spa provides

WS Hotel Spa & Fitness Club 04/2003 – 04/2004

St. Louis, MO

Spa Director

• Create and implement objectives, guidelines and administrative processes

• Recruit and interview prospective employees

• Train, test, and certify new employees on the key points to skin care, customer service, specially chosen product lines, and the operation of spa equipment

• Order, budget and manage product inventory through a computerized inventory system

• Coordinate with marketing and promotions ensuring successful execution of activities are met

• Resolve customer complaints to ensure guest satisfaction

Christine Iocca

Resume, Page 2

Dr. Lawrence Samuels 02/2001 – 02/2003

Chesterfield, MO

Consultant

• Assist with hair transplantation, laser, and Botox procedures

• Consult with prospective clients and patients to generate growth within the practice

• Prepare and conduct training for the RX Systems product line

• Train and certify other estheticians on the RX Systems products and application procedures including RX Glycolic Acid Peels

• Evaluate individual client needs, assist in product selection and sales

• Consistent research and ongoing currency on advanced skin care products and techniques

TWA Airlines, LLC/American Airlines 03/1985 – 04/2003

St. Louis, MO

Flight Service Manager (FSM), Flight Attendant, New Hire Coordinator

• Attend FAA mandated training courses

• Perform developmental reviews and check rides for probationary Flight Attendants

• As FSM, manage duty-free inventory, liquor control, in-flight staff service and safety coordinator providing exceptional In-flight Service with flair and ambiance for different corporations, professional baseball, football and hockey teams, ensuring the utmost level of discretion, professionalism, confidentiality, elegance and sophistication

• Train new hire Flight Attendants

Education:

Aesthetics Institute of St. Louis 2000

Overland, MO

State of Missouri Class-E License

• 750-Hour course required to obtain a Missouri Class E license

• Florida Endorsement 2010

Trans World Travel Academy 1985

Kansas City, MO

Certificate of In-Flight Safety and Services

• Comprehensive training as a customer service-oriented Flight Attendant with a strong emphasis on the safety features of every type of aircraft utilized by the airline

Aircraft Qualifications

B747, B767, B757, B727, DC-9, DC-8, MD-80, L-1011

Proficient in Word, Excel, and PowerPoint

Certified Notary Public since October 2006

CPR Certified

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