Shantel Carter

**** ********** **. *******, ** **057

kql7ei@r.postjobfree.com

832-***-****

Objective:

Work Experience:

Education

Skills & Abilities:

References:

Hardworking individual looking for a position in my career, that will

provide me the full opportunity to utilize my OSHAA standard skills in the medical/clinical office.

Medical Assistant

Methodist Neurology & Concussion Center- Houston, TX (Temp) July 2011- Present

• Assisted 17 Doctors with obtaining vital signs and rooming patients.

• Assisted with drawing medications for various procedures, including; Occipital Nerve Block, Botox and Trigger Point Injections

• Handled the scheduling

• Collected and disbursed cash payments from patients with co-pays

• Assisted with administering ImPACT Test for athletes

• Assisted with filing, faxing and emails to PCP and Athletic Trainers

Medical Assistant

West Houston Internal Medicine Clinic- Houston, TX June 2010-Jan. 2011

• Collected and disbursed cash payments from patients without Medical Insurance

• Verified Insurance policies

• Handled the scheduling

• Assisted with patient callbacks, filing, faxing, EMR, and Vital Signs

• Maintained cleanliness of the office

Medical Assistant

West Houston Dermatology – Houston, TX (Temp) Feb. 2010- May 2010

• Assisted with various procedures, including: Botox, Sclerotherapy and minor surgeries, patient callbacks, labeling of biopsies and submitting pathology.

• Prepared for surgery.

• Utilized MD Forte, Neostrata, Skinceuticals, Wellskin, Glyton and Image.

• Knowledge of OSHAA standards for sterile technique.

Customer Service Representative

Allstate Roadside Customer – Houston, TX Nov. 2009-May 2010

• Dispatched Tow service

• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Processed claims.

• Verified payments on current accounts

Customer Service Specialist

FedEx Kinko’s – Houston, TX October 2007- November 2009

• Handled high volumes of telephone calls, as well as assisting customers with clerical and shipping.

• Responsible for opening and closing facilities.

Receptionist

Shell Oil Company – Houston, TX June 04- May 05

• Handled high volumes of telephone calls for the clients. as well as keep records of their meetings and voice messages

• Frequent filing, faxing, shipping and supply ordering

• Maintained maintenance of the floor coffee bars

Customer Service

Mrs. Kathy’s Janitorial Services Oct. 2000-June 2004

• Managed crewmembers and supervisors in janitorial duties, office admin., and scheduling, new business acct setup.

• Worked to provide excellent customer service for commercial and residential contracts.

• Handled all customer complaints, billing, scheduling, & invoicing new and prospective customers.

Houston Community College- Houston, TX January 2011- Present

• Nursing

Texas School of Business – Houston, TX November 2009-May 2010

• Completed Medical Assistant Program

Vital Signs, CPR Certified, Injections, Tray Set-Up, Room Patients,

Medical History Resourceful, energetic, competent, customer service specialist who is a multi-tasker and results- oriented.

Competent using software including: Microsoft Word, Excel, PowerPoint, Works, XP Professional,

Heavy Inbound/ Outbound Call Center Supervisory Experience

Medical Terminology

Collections

Claims Resolutions & research, Data entry.

Health Information Data entry, Medisoft, Internet research, PowerPoint, Outlook, Lotus Notes, 10-Key touch, 50 WPM. Windows 95- Vista, Excel, Word, Access DB, SAP, Outlook, Facets, IDX Claims System, Typing, Faxing.

Effective supervisory and technical management skills

Available upon request

Contact this candidate