Customer Service Medical Assistant
Resume:
Shantel Carter
**** ********** **. *******, ** **057
*****************@*****.***
Objective:
Work Experience:
Education
Skills & Abilities:
References:
Hardworking individual looking for a position in my career, that will
provide me the full opportunity to utilize my OSHAA standard skills in the medical/clinical office.
Medical Assistant
Methodist Neurology & Concussion Center- Houston, TX (Temp) July 2011- Present
• Assisted 17 Doctors with obtaining vital signs and rooming patients.
• Assisted with drawing medications for various procedures, including; Occipital Nerve Block, Botox and Trigger Point Injections
• Handled the scheduling
• Collected and disbursed cash payments from patients with co-pays
• Assisted with administering ImPACT Test for athletes
• Assisted with filing, faxing and emails to PCP and Athletic Trainers
Medical Assistant
West Houston Internal Medicine Clinic- Houston, TX June 2010-Jan. 2011
• Collected and disbursed cash payments from patients without Medical Insurance
• Verified Insurance policies
• Handled the scheduling
• Assisted with patient callbacks, filing, faxing, EMR, and Vital Signs
• Maintained cleanliness of the office
Medical Assistant
West Houston Dermatology – Houston, TX (Temp) Feb. 2010- May 2010
• Assisted with various procedures, including: Botox, Sclerotherapy and minor surgeries, patient callbacks, labeling of biopsies and submitting pathology.
• Prepared for surgery.
• Utilized MD Forte, Neostrata, Skinceuticals, Wellskin, Glyton and Image.
• Knowledge of OSHAA standards for sterile technique.
Customer Service Representative
Allstate Roadside Customer – Houston, TX Nov. 2009-May 2010
• Dispatched Tow service
• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Processed claims.
• Verified payments on current accounts
Customer Service Specialist
FedEx Kinko’s – Houston, TX October 2007- November 2009
• Handled high volumes of telephone calls, as well as assisting customers with clerical and shipping.
• Responsible for opening and closing facilities.
Receptionist
Shell Oil Company – Houston, TX June 04- May 05
• Handled high volumes of telephone calls for the clients. as well as keep records of their meetings and voice messages
• Frequent filing, faxing, shipping and supply ordering
• Maintained maintenance of the floor coffee bars
Customer Service
Mrs. Kathy’s Janitorial Services Oct. 2000-June 2004
• Managed crewmembers and supervisors in janitorial duties, office admin., and scheduling, new business acct setup.
• Worked to provide excellent customer service for commercial and residential contracts.
• Handled all customer complaints, billing, scheduling, & invoicing new and prospective customers.
Houston Community College- Houston, TX January 2011- Present
• Nursing
Texas School of Business – Houston, TX November 2009-May 2010
• Completed Medical Assistant Program
Vital Signs, CPR Certified, Injections, Tray Set-Up, Room Patients,
Medical History Resourceful, energetic, competent, customer service specialist who is a multi-tasker and results- oriented.
Competent using software including: Microsoft Word, Excel, PowerPoint, Works, XP Professional,
Heavy Inbound/ Outbound Call Center Supervisory Experience
Medical Terminology
Collections
Claims Resolutions & research, Data entry.
Health Information Data entry, Medisoft, Internet research, PowerPoint, Outlook, Lotus Notes, 10-Key touch, 50 WPM. Windows 95- Vista, Excel, Word, Access DB, SAP, Outlook, Facets, IDX Claims System, Typing, Faxing.
Effective supervisory and technical management skills
Available upon request
Contact this candidate