** ******** ** **** **,NEW YORK, NY,*****

PHONE 646-***-**** kqjplz@r.postjobfree.com

SONIA J MARAJ

OBJECTIVE

Very optimistic about learning a new job or skill . Will be able to perform any task accurately and efficiently .

PROFESSIONAL EXPERIENCE

01/18/11- To The Present

The London NYC Hotel Manhattan New York .

PBX Telephone Operator

Hospitality and Hotel Management

• Able to handle incoming, outgoing calls.

• Excellent ability to response to enquiries through phone calls.

• Excellent communication and writing skills.

• Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point and Internet.

• Able to take and communicate telephone messages as necessary.

• Take and deliver messages according to the hotels standards

• Maintain guest privacy at all times

• Provide information about the hotel

• Be familiar with emergency procedures

• Be able to provide accurate directions to the hotel

• Send / Receive guest faxes

• Be familiar with the surrounding area of the hotel

• Maintain daily activity log

• File PBX reports

• Record and relay all guest requests and verify completion

• Process all wake up calls as per the guest request

• Ability to sort and distribute incoming mails and faxes.

• Ability to work under pressure and independently.

• Responsible for other duties as assigned.

• Responsible for fulfill the requests and needs of all guests.

• Answer and distribute a high volume of incoming calls.

• Responsible for recording the request of guest.

• Responsible for up sale and taking orders of room service.

• Give all the service to guest's requests and needs.

• Responsible for record the requests of guests.

• Responsible for preparation, handling and presentation of concierge lounge refreshments and cleanliness of the lounge.

• Performed accounting duties if assigned.

• Familiar with Prices , Menu Selections , VIP Procedures etc

10/09/06 – 03/19/10 . Flushing New York .

Delta Airlines

Customer Service Sales Representative

• Maintain good and steady communication with passengers as they check in for domestic and international flights , to ensure a safe on tine departure and arrival of passengers as well as aircrafts , kiosk self service assistance and reservation assistance

• Gate check in for passengers boarding to various destinations , oversold flights, stocking overnight items for check in procedure , upgrades and first class check in , TSA checkpoint and security etc .

• Responsible for training new delta agents , shelving , stocking , inventory , cash handling , refunds , cleaning , recycling , complaints , baggage fees , overweight charges , pet charges , etc . Process payroll for all staff on a weekly basis .

• Receives incoming sales and information requests from customers, travel agencies and government offices. Makes airline reservations and international reconfirmation calls. Must have direct sales experience to include making the reservation, issuing the ticket and closing the sale. Reissues tickets. Utilizing ticketing/reservations systems, sells both domestic and international tickets.

04/24/01 – 06/04/07 . Manhattan New York .

Primetel Call Center Communications

Customer Service Sales Representative

Receptionist

• Assist clients by placing their order for the item they are willing to purchase , stocking , overnight stocking , shelving , ordering office supplies , filing etc .

• Transfer phone calls , take notes , log data into the computer for various employees and appointment dates , excellent multi tasking abilities , faxing , cleaning , mopping , etc .

• Setting up and making appointments over the telephone, with excellent telephone etiquette .

• Typed all legal documents and keeping a log of all employees and clients with attendance and training updates .

• Contact clients for follow up on items sold via phone ordering , refunds, complaints , overlooking new hires , payroll assistance etc .

• Filed and sorted all over-head bills for the office.

05/05/99 -01/23/01 Manhattan New York .

Power mart Pharmacy

Sales Associate and Head Cashier

Receptionist

Greeting customer’s and verify credit card purchases for items within the store . Ordering and stocking of all items within the store , taking inventory of the entire store , overnight stocking and shelving , answering phones , shelving and keeping the store neat and tidy at all times , cleaning , mopping etc .

Handling refunds , complaints , receipts , cash , checks , auditing .

Resolving any technical difficulties and complaints so as to ensure excellent customer service .

03/22/97-03/01/99 Manhattan New York .

Duane Reade Pharmacy

Sales Associate and Head Cashier

Customer Service

Process returns and exchanges. Process all in-store defects . Strays or merchandise were constantly being sorted to be placed back into inventory. Train other work mates for daily duties at the service desk, also assisted customers on the phone .

Ordering and stocking of all items within the store , overnight stocking of items , taking inventory , answering phones , shelving and keeping the store neat and tidy at all times .

Handling refunds , complaints , receipts , cash , checks , auditing .

Resolving any technical difficulties and complaints so as to ensure excellent customer service .

Constantly maintained a clean and organized working environment .

Provided hands-on demonstrations and had great knowledge of merchandise sold in the store.

Also did accounting. Kept track of the company’s expenses and profits on a daily basis. Was in charge of inventory and reordered stocks. Also returns and exchanged merchandise to satisfy the customer’s needs.

Trained all new employees. Open and closed the store on a daily basis.

Education

• Master’s Of Science In Forensic Science 2004 – 2006

Touro College , Bay Shore New York

• Bachelor’s Of Science And Arts 1999 – 2003

Hunter College , Park Ave New York

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