LaQuitha S. Trusser

*** * ******** ***** **

Pleasant Grove, AL 35127

Home: 205-***-**** Cell: 205-***-****

Email: kpsstm@r.postjobfree.com

Objective

To obtain a career assisting customers, fully utilizing my skills and abilities, with a well established organization.

Experience

Regions Bank/Estaff Hoover, AL

Business Customer Service 08/11-10/11

Made outbound calls to customers informing of new business account changes, as well as assisted with inbound calls from business customers.

WELLS FARGO Homewood, AL

Phone Banker II 09/08-10/10

Assisted customers with various banking issues and inquiries and followed proper company procedures, sold products and services and achieved aggressive sales goals.

AT&T MOBILITY, INC Hoover, AL

Telesales Consultant 08/07-07/08

Assisted customers with applying for new service, as well as assisted existing customers with wireless products, such as phone, DSL, & data devices, value feature & data products.

TELETECH HOLDING, INC Fairfield, AL

CSR/TSR 10/06-08/07

Responded to Medicare Part D inquiries with UHG (United Health Group), worked as a technical/ customer support representative for customers with Dish Network, and assisted customers with support on Notebook computers for HP (Hewlett-Packard)

Education

University of Phoenix-BHAM Birmingham, AL

Bachelor of Science Degree –Business Finance 02/2010 – 04/2014

Healthcare Management

Skills

• Computer and internet literate

• Expert typing (65-70 wpms) skills

• Assertive, self-motivated, goal-oriented, organized and efficient.

• Flexible, Cooperative, Dependable hard worker and team player.

• Good morale builder