Restaurant General Manager

***** ****** **** • FORNEY, TEXAS *****

PHONE 972-***-**** • E-MAIL **********@*********.***

RICK L. TYLER CARTER

OBJECTIVE

Seeking a position where I can utilize my skills in a management position.

WORK EXPERIENCE

[04-01-1974 to 04-01-1999 ]

then went back…. Yum Brands Inc.

[05-12-2007 to 09-14-2009]

GENERAL MANAGER

• Responsible for the complete operation of the store. Worked in 93 restaurants. Training manager for 12 years. Pizza Hut RGM, Taco Bell RGM and KFC RGM.

• Recruited, interviewed, and hired all team members. Maintain appropriate staffing.

• Ensure that all team members were properly trained and in complete KFC uniform every shift.

• Administered all paperwork as required. Analyzed profit and loss statements. Meet all established sales plan for the store, maintained and recorded inventories accurately. Prepared weekly schedules for management and staff. Managed, trained and developed the entire staff, wrote performance counseling and discipline reviews as needed.

• Maintained all company operations standards and compliance. Submitted all invoices in a timely manner, as well as used all practiced banking procedures.

• Responsible for any other duties as assigned by Area Manager

[ 03-01-2006 till 2-20-2007 ] SUBWAY

OPERATIONS MANAGER

• Oversee a group of one hundred twenty Subways Stores

• Work with store operators to develop, update and execute annual budgets and business plans

• Monitor all aspects of store operations, providing advice, coaching and assistance to store management

• Promote efficiency to maximize store profitability

• Ensure key processes are in place through store visits, store and staff evaluations

* Hold monthly training classes for all managers and owners

[04-15-2005 to 12-26-2005] TA TRAVEL CENTERS

QSR MANAGER

• Responsible for the complete operations of two food concepts, Subway and a Pizza Hut.

• Subway General Mgr: Maintains overall management responsibilities for the Subway Restaurant. Directs, coordinates, and participates in preparation, cooking, wrapping or packing food serviced or prepared by Restaurant, collecting of monies from in-house or delivery customers, or assembly food orders. Directs food preparation personnel to ensure food adheres to standards of quality to maintain cleanliness of restaurant and equipment Coordinates activities of workers engage in keeping business records, collecting, and paying accounts, ordering or purchasing supplies, and delivery of foodstuff to retail customers. Interviews, Hires, Discharges, Trains and Evaluates all restaurant personal. May contact prospective customers to promote sales – may establish delivery routes and schedules

• Pizza Hut General Mgr: Ensure the Company Guest Services policy is practiced in the Restaurant at all times

• Resolve any issues or complaints presented by our Guests

• Coach employees in the development of exceptional Guest Service

• Ensure the presentation of safe food products to the Guest

• Staff relations - recruitment; performance reviews; assistance with growth and development; guidance and onsite training; and educating staff on corporate policies and procedures

• Lead by example - present a professional image at all times

• Maintain and monitor corporate budget; provide daily inventory counts; provide weekly inventory reports; increase sales to meet revenue targets; ensure all labor cost is within budget

• Maintain the high company standards of cleanliness, sanitation and safety

• Provide minor maintenance when necessary

• Seek opportunities for the Restaurant to participate in community events

• Maintain food inventory levels deemed suitable for sales volumes

• Provide a pleasant working environment

[05-15-199 to 04-01-2005]

GENERAL MANAGER GOLDEN CHICKEN

• Responsible for the complete running of several company owned restaurants in the state of Texas as same duties as stated below.

SUMMARY OF QUALIFICATIONS

• Excellent Customer Service

• Excellent Communications skills, verbal, written and listening

• Experience in team leadership and business needs

• Heavy training experience

• Have Great problem solving abilities

• Practice safe work habits at all times

• Ability to understand policies and procedures

MISC

Certified by State of Texas Board of Health,

Also Certified by Subway World Headquarters.

Also owned and operated my own full-serve restaurant, 1993 to 1997.

Contact this candidate