Customer Service Data Entry

Jennifer Gomez

***** ********* **. ***. ***

Houston, TX 77035

Cell: 281-***-****

Email: **********@*****.***

OBJECTIVE:

My goal is to use my related skills and knowledge to the best of my ability that will impact your company. To become and be a great asset to your company.

QUALIFICATIONS:

• Office Skills: faxing, making copies, answering/making calls, filing, not limited to.

• Proficient in Microsoft Office Suite: Word, Excel, Access, PowerPoint, Outlook Express

• Accounts Payable/Receivable

• Strong verbal communication

• Computer proficient

• Extremely organized

• Customer Service

• Data Entry

• Quick learner

EXPERIENCE:

04/11-Current C & C ULTRA HEALTHCARE PROVIDERS Stafford, TX

Secretary/Administrative Assistant

• Data Entry of Start of Care Oasis into Axxess system on all private pay & Medicare patients.

• Answer phones, take messages & deliver messages to the proper personnel.

• Scheduling of nurses to patients.

• Communication with Insurance companies to verify benefits, coverage & pre-authorizations.

• Communication on all Physicians’ orders to Physician’s offices.

• Faxing of all physicians’ orders, 485’s, physical therapy, and communication notes to all corresponding personnel.

• Make charts for all patients.

• Follow up with patients, physicians, therapist & all other personnel.

• Filing of all orders, progress notes, evaluations and referrals into patients charts.

• Communication with nurses on patients.

• Receive mail/packages and distribute to proper personnel.

• Accumulate the staff’s payroll hours.

• Prepare & send initial and final RAPS for billing to proper personnel.

• All billing on Private Pay patients as follows BCBS, Amerigroup, & CareCentrix.

• Ordering supplies for office.

• Check eligibility on patients.

• Maintain office area in a friendly and warm environment.

01/11-4/11 AMERICAN CAGING Stafford, TX

Cager/Mail Sorter

• Sort and Open daily mail into each individual client.

• Cage each document into separate types of donations, such as cash, check, or credit card donation.

• Also make total amounts of donations on each individual client, and put in coded order if needed.

12/08-01/11 AMERICAN CAGING Stafford, TX

Data Entry Associate

• Data Entry.

• Process each individual client’s file of donations on various databases.

• Packaging/Shipping on different accounts.

• Accounts Receivable/Payable.

06/00- 12/08 KINDERCARE LEARNING CENTER Stafford, TX

Teacher/Cook/Van Driver

• Assist children in developing their social, physical, mental, & creative skills by planning & scheduling activities to fulfill their day.

• Also an aide in homework for the children.

• My duties also were to create & plan, and serve meals for the entire center on a daily basis.

• When needed I would attend to the front desk fulfilling the front office duties.

• Answered incoming calls and took accurate messages.

• Greeted and directed visitors / customers to their destination and provided general information

EDUCATION:

May 2001 STAFFORD HIGH SCHOOL High School Diploma Stafford, TX

June 2005 NATIONAL INSTITUTE OF TECHNOLOGY Certificate Medical Billing/Coding Houston, TX

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