Customer Service Human Resource
Resume:
Brittany Henry
409-***-**** • kir12h@r.postjobfree.com
Summary
I’m seeking a challenging position with an established organization that will allow me to display my intrapersonal, communication, multi-tasking, and leadership skills; while also allowing me the opportunity for personal growth and career advancement. I am a career minded, goal oriented individual with high morals and integrity. I can work well alone or within a team environment.
Education
Bachelor of Business Administration (HR Management), Texas State University 2011
Positions Held
9/20/2011-Present
Aon Hewitt (Spherion)
• Handles incoming calls from our clients' employees
• Enroll employees into 2012 benefits
• Answer questions and sort out issues relating to healthcare benefits, 401K savings, life benefits, retirement plans, LOA, Payroll, other human resource related services.
• Use active listening, probing, play-back, and style-matching skills to evaluate customer’s needs
08/2006- 08/2011 – Shift Manager
McDonalds Corporation
• Assisted with interviewing and screening of prospective employee’s.
• Responsible for coaching and training new hires while also formulating franchise operating procedures and maintaining crew schedules.
• Oversaw day to day operations;
• Assisted upper management in implementing customer service procedures to ensure customer satisfaction was a top priority of each associate and staff.
05/2011- 07/2011 – Human Resource Assistant Internship
Gary Job Corp
• Handled and forwarded inquiries to proper department or individual for proper assessment
• Assisted in the advertising and promotion of job openings
• Made follow up calls to potential new hires; Made arrangements for new hires to complete paperwork.
• Maintained records and files, ensuring all certificates are up to date and assisted with the data entry projects and reports.
Honors/Activities
National Honor Society
Dean’s List 2010 & 2011
Computer Skills
Basic Computer Skills
Proficient with Microsoft Office
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