Medical Office Administration

IMMEDIATE FOCUS:

Employment within a medical office setting where my skills as a practice manager, medical biller, or administrative assistant enable me to contribute to growth and profitability.

RELEVANT EXPERIENCE:

1999-Present Linda Shamblin, PhD Inc., Asheville, NC (Private Practice Clinical Psychiatrist)

*Calculate, prepare and issue documents such as bills, invoices, account statements and other financial statements using Office Manager a medical practice management software.

*Transcribe medical reports, patient histories, exam data and discharge summaries.

*Frequent contact and liaison with private insurers and Medicare and Medicaid contractors to resolve billing, coding and / or other issues. Well versed in ICD-9

*Code, total batch, enter verify and reconcile all statements prior to ledger entry.

*Respond to patient inquiries, maintain good relations and solve office focused problems.

*Proof documents for content and grammar where forensic reports are required by courts.

*Perform related clerical duties, such as word processing, filing, and faxing, record maintenance, proofreading, editing, as well as managing incoming and outgoing calls.

*Periodically assigned to research current methods of treatment and diagnostic procedures for rare conditions.

OTHER BUSINESS EXPERIENCE:

12/02-7/03 Client Logic, Asheville, NC (IT Services) Tech Support Agent

*Telephone troubleshooting for clients of Bellsouth. Under demanding deadlines and time constraints successfully managed to solve simple to complex technical problems.

*Acquired multitasking skills, phone etiquette, time management know how and conflict resolution while maintaining strong customer relations.

3/02-11/02 Blockbuster Video, Asheville, NC (Retail) Customer Service Representative

*Counter and floor sales, customer assistance, stocking, organizing inventory.

*Created positive customer relations in which I was instrumental in making problems disappear.

8/2000-5/2001 The Fresh Market, Ashville, NC (Retail) Florist

*Designed ready made and custom floral arrangements; designed and packaged gift baskets. *Helped customers insofar as flower selection and delivery.

EDUCATION / CERTIFICATIONS:

*Bachelors Degree, University of North Carolina at Ashville, NC, 2006 – Honors: cum laude

*Certified Medical Biller, Kaplan University, 2009

*Certification as a Medical Coder – Anticipated, October 2010

TECHNOLOGY SKILLS:

MS Office Suite, Office Manager. VersaFform, JAVA, Quark Express & Photoshop, Net Objects Fusion, HTML, QuickBooks, Website and Logo Design (Graphic Arts)

MISCELLANEOUS:

Literature, knitting, sewing, family activities and volunteer assignments

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