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Customer Service Quality Assurance

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Location:
Decatur, Alabama, 35601, United States
Salary:
55,000
Posted:
May 10, 2012
Email:
k9c3et@r.postjobfree.com
Contact Info:
**********@*******.***


Robbie Hartselle
**** **** ** **
Decatur, AL ***01
256-***-****
email: k9c3et@r.postjobfree.com

OBJECTIVE
Recognized throughout career for being a visionary production leader with in-depth knowledge of the manufacturing landscape, increasing revenue and operational efficiencies. Solid organizational, communication and time management skills. Seeking a Production Operations position in manufacturing industry, bringing 13+ years experience. .

EMPLOYMENT HISTORY:
Sanmina-Sci November 2010 thru present
13000 South Memorial Parkway
Huntsville, AL 35803
Defense and Aerospace Sr. Planner
Experience in the use of integrated systems; Oracle, DAS Planner Portal, SAP,
MRP, DRP, Agile, and Excel.
Make timely purchasing requisitions that achieve company quality, schedule,
cost and strategic objectives.
Expedite material, and VMI pulls.
Work closely with design engineers to adhere to preferred supplier list and to
source new parts and supplies as required.
Release kits from DRP to production floor and oversee to completion.
Ability to prioritize and manage multiple projects, deadlines and deliver quality
results.
Oversee daily production meetings with engineers, production managers,
purchasing manager, and operation managers.
5S and lean manufacturing

CGR Products January 2000 to February 2010
1025 Brooks St SE
Decatur, AL 35601

Production Operations/Purchasing/Customer Service Mgmt
Assumed responsibility for managing automotive production operations,
Including:
MRP scheduling, purchasing, shipping/receiving, customer service
ISO/TS 16949 and ISO 19011:2002 Internal Auditing
Developed a very skilled work force
Increased on time delivery to 98.7%
Increased inventory accuracy to 97.5%
Iplemented policies and procedures in company quality manual
Developed excellent customer relations
Established a paperless environment in manufacturing
Mapics/Lawson M3
5S and lean manufacturing compliant

Philip A. Geddes, CH13 Bankruptcy Trustee Oct 1987 to Dec1999
619 Bank Street
Decatur, AL 35601

Sr Case Administrator
Responsible for 800 active Chapter 13 bankruptcy petitions from file date to
discharge. Worked with both creditors and debtors to ensure a successful
discharge. Assisted Trustee in court with CH13 bankruptcy proceedings.

EDUCATION:
University of Houston
Houston, TX
Bachelor of Science, RN

Calhoun Community College
Decatur, AL
Paralegal Studies

SKILLS:
ISO/TS 16949 and ISO 19011:2002 Internal Auditing
Lawson Business Analytics
Microsoft Business Professional (excel, powerpoint, outlook, word)
Microsoft CRM
Lawson M3 manufacturing software
Mapics
Oracle
Agile

KEYWORD SUMMARY:
Lean Manufacturing
Strategic Operations Management
Purchasing/Inventory Control
5S
Product Development
Work Flow Planning/Scheduling
Kaizen/Process Improvements
Customer Service Management
Quality Assurance
Quoting and Estimating
Oracle
DRP/MRP