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Customer Service Quality Assurance

Location:
Decatur, Alabama, 35601, United States
Salary:
55,000
Posted:
May 10, 2012
Email:
k9c3et@r.postjobfree.com
Contact Info:
**********@*******.***


Robbie Hartselle

**** **** ** **

Decatur, AL ***01

256-***-****

email: k9c3et@r.postjobfree.com

OBJECTIVE

Recognized throughout career for being a visionary production leader with in-depth knowledge of the manufacturing landscape, increasing revenue and operational efficiencies. Solid organizational, communication and time management skills. Seeking a Production Operations position in manufacturing industry, bringing 13+ years experience. .

EMPLOYMENT HISTORY:

Sanmina-Sci November 2010 thru present

13000 South Memorial Parkway

Huntsville, AL 35803

Defense and Aerospace Sr. Planner

Experience in the use of integrated systems; Oracle, DAS Planner Portal, SAP,

MRP, DRP, Agile, and Excel.

Make timely purchasing requisitions that achieve company quality, schedule,

cost and strategic objectives.

Expedite material, and VMI pulls.

Work closely with design engineers to adhere to preferred supplier list and to

source new parts and supplies as required.

Release kits from DRP to production floor and oversee to completion.

Ability to prioritize and manage multiple projects, deadlines and deliver quality

results.

Oversee daily production meetings with engineers, production managers,

purchasing manager, and operation managers.

5S and lean manufacturing

CGR Products January 2000 to February 2010

1025 Brooks St SE

Decatur, AL 35601

Production Operations/Purchasing/Customer Service Mgmt

Assumed responsibility for managing automotive production operations,

Including:

MRP scheduling, purchasing, shipping/receiving, customer service

ISO/TS 16949 and ISO 19011:2002 Internal Auditing

Developed a very skilled work force

Increased on time delivery to 98.7%

Increased inventory accuracy to 97.5%

Iplemented policies and procedures in company quality manual

Developed excellent customer relations

Established a paperless environment in manufacturing

Mapics/Lawson M3

5S and lean manufacturing compliant

Philip A. Geddes, CH13 Bankruptcy Trustee Oct 1987 to Dec1999

619 Bank Street

Decatur, AL 35601

Sr Case Administrator

Responsible for 800 active Chapter 13 bankruptcy petitions from file date to

discharge. Worked with both creditors and debtors to ensure a successful

discharge. Assisted Trustee in court with CH13 bankruptcy proceedings.

EDUCATION:

University of Houston

Houston, TX

Bachelor of Science, RN

Calhoun Community College

Decatur, AL

Paralegal Studies

SKILLS:

ISO/TS 16949 and ISO 19011:2002 Internal Auditing

Lawson Business Analytics

Microsoft Business Professional (excel, powerpoint, outlook, word)

Microsoft CRM

Lawson M3 manufacturing software

Mapics

Oracle

Agile

KEYWORD SUMMARY:

Lean Manufacturing

Strategic Operations Management

Purchasing/Inventory Control

5S

Product Development

Work Flow Planning/Scheduling

Kaizen/Process Improvements

Customer Service Management

Quality Assurance

Quoting and Estimating

Oracle

DRP/MRP