CAROLYN L. JONES, MBA
To obtain a position in a healthcare environment that will provide opportunities for growth and advancement.
Vanderbilt Children’s Hospital, Nashville, TN 04/10-Present
Children’s Hospital Outpatient Clinic-Administrative Assistant I
Effectively communicate any potential issues and/or changes in clinics. Exhibits high level decision making skills and communicates findings. Assist in developing the Access Coordinator positions. Effectively trained team members to help improve roles. Communicates clearly and professionally with patients, staff, providers, and outside facilities. Identifies needs and proactively assist patients and professionals using appropriate resources. Leads assignments and projects. Coordinates access personnel responsible for rescheduling patients due to template changes. Coordinates with scheduling personal to ensure all vacated slots are filled. Demonstrates competency in use of Epic systems and reports. Monitors Epic schedules for all providers. Ensures maximum template utilization for all providers. Works to reduce no-show rates with teams. Coordinates rescheduling of patients and clinics as requested. Works with management team to ensure templates are added for Provider Time Away cancellations request. Communicates template and scheduling errors. Generates and monitors change reports. Works new patients with long wait list report from MyVandy. Works Epic wait list and works patients into open slots. Communicates regularly with teams to ensure scheduling protocols and processes are conducive. Reviews Follow-Up Report for patient cancellations and no-shows. Communicates with Billing Office to resolve issues in coding, insurance denials, and created charge descriptions for billing purposes. Maintains internal paper flow. Ensures the correct account is billed to patients’ insurance. Reviews message baskets in Starpanel. Ensures that on service calendars are accurate and reflected in Synergy and Template schedules. Assist in the hiring process
Vanderbilt University Medical Center, Nashville, TN 08/09-4/10
Otolaryngology-Pre Appointment Coordinator
Responsible for tracking new patient records, films, and pathology slides. Requested films and pathology slides. Accurately scheduled patient appointments for referring providers. Registered patients in Epic. Verified demographics and insurance information. Separated and filed faxes. Completed messages within Starpanel. Completed medical records processes within Starpanel. Assigned referrals. Assisted with answering multi-telephone system. Assisted the front desk when needed. Collected copayments. Accurately respond to frequently asked questions. Collected self-pay balances per clinic policies. Completed messages in Starpanel. Conducted patient check out as needed. Managed providers’ schedule daily. Assisted in the interviewing process. Remained accessible to provide assistance and support when needed. Effectively communicated in a timely and appropriate manner.
Vanderbilt University Medical Center, Nashville, TN 05/09-8/09
Otolaryngology-Patient Service Representative I
Answered multi-telephone system and greeted patients in a courteous, efficient manner. Responsible for patient check in and check out. Registered patients in Epic. Verified demographics and insurance information. Scanned & indexed insurance cards. Prepared encounter forms. Collected copayments. Accurately prepared encounter forms. Managed reception area Routed charts to nurses quickly and efficiently before patient procedures. Accurately responded to frequently asked questions. Collected self-pay balances per clinic policies. Completed messages within Starpanel. Completed medical records processes within Starpanel. Scheduled patients’ appointments. Ensured faxes were separated and filed appropriately. Filed forms to be scanned into Starpanel. Faxed order forms. Accurately performed charge entry. Assist in the interviewing process. Contacted no-shows daily in order to reschedule missed clinic appointments. Routed telephone calls appropriately. Maintained patient files and medical releases.
Vanderbilt University Medical Center, Nashville, TN 08/08-05/09
Radiology-Patient Service Representative I
Responsible for registering patients in Epic. Accurately entered, edited, and deleted exams in Imagecast. Imported and reviewed exams in Service Tools. Researched patient information in Medipac. Viewed and deleted exams in Impax Web 2. Imported images onto CDs. Print images. Effectively communicated with patients regarding images. Effectively communicated with technicians regarding images and exams.
Wyndham Resorts, Nashville, TN 08/06-08/08
Referral Administrative Assistant
Responsible for extensive data entry. Answered multi-telephone system in a courteous manner. Accurately typed Leads into CRS. Assisted the Call Center Representatives. Entered Lead count into Site Lead Report. Entered Lead count into NPO by sales representatives. Entered credit card payments. Entered and filed reservations. Collected Leads and reports. Printed and sorted Leads. Filed Leads into sales representatives’ folders. Printed updated sales list. Re-washed Leads. Updated STN availability.
Microsoft Word, Excel, PowerPoint, Epic, Imagecast, Impax Web 2, Medipac, Service Tools, Synergy, Starpanel (Electronic Medical Records)
University of Phoenix, Masters of Business Administration Degree, August 2011
University of Phoenix, Health Care Administration, Bachelor of Science Degree, June 2008
Volunteer State Community College, Associate of Science, May 2006
Available upon request
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