IT Project Manager/Desktop Support
Resume:
Vincent Timiani
Seaford, NY 11783
E-Mail: *************@*****.***
SUMMARY:
Microsoft Certified Systems Engineer (MCSE)
Certified Novell Administrator (CNA)
HP Certified Commercial Desktops, Work Stations and Notebooks (HP)
Excel in managing projects from inception to completion; sensitive to budget and timing constraints with strong quality control and people skills.
Successfully completed the Vista migration project timeline from 12 to 9 months. Ensured minimal risk to the firm by creating deployment options that prioritized at-risk engagements while maintaining the integrity of firm-wide deployment within the new timeline.
Coordinated with Windows Vista QA Team to lead testing of OS patches and software updates prior to final approval and deployment.
Planned, developed and implemented in-office support to high-level executives increasing SLA from 70% to over 90%.
Provided technical cross training related to migration monitoring tools usage to support local technicians and enhance project efficiency.
Managed the planning and implementation of infrastructure projects, which includes office moves and equipment handling.
Lead team of 14 support personnel in the service and support of approximately 3,000 partners and employees.
Strategic planning and related project development and implementations with business entities and other IT teams.
Established best practices in the areas of project management, resourcing, continuous process improvement.
Manage the support for high profile executives and partners to satisfy their needs and provide highest satisfaction.
Recognized as a responsive leader, proficient in directing IT and customer support staff on projects toward successful fulfillment while utilizing creative problem solving approaches.
EMPLOYMENT HISTORY:
November 2000 to Present
SR. TECHNOLOGY ASSOCIATE KPMG LLP
Provide Executive support for the Office of the General Counsel and Department of Professional Practice Group.
Responsible for performance, installation, maintenance and enhancement for 250+ Partners and Directors in a Windows Vista platform internally and remotely.
Work closely with the business partners to ensure that the solutions planned will meet the business objectives and provide technology solutions.
Handle site-based trouble tickets and actively monitor assigned tickets using the Remedy system.
Ensure appropriate utilization and productivity by delegating work to the appropriate technician.
Identify operational problems within KPMG document and recommend solutions.
Accomplish all budgets, acceptance criteria and service levels for the project with the Project Managers.
Manage system enhancement requests - business requirements, prioritization, funding service levels for the project with the Project Managers when deploying Work Station Encryption to the firm.
Supported the overall deployment and development on Vista Migration project and migrated over 1,000+ users to Windows Vista.
Manage the E-Discovery and OGC hard drive collection.
Lead the IT group on supporting office moves and restacks.
Work with the various teams in all phases (design, development, testing, deployment and maintenance support) to ensure efficient, stable, and scalable systems.
Lead and motivate the team - direct and indirect providing mentoring to technology team members.
August 1999 to November 2000
PC LAN TECHNICIAN Computer Career Center
Provided computer support for 200+ users within the Center.
Ghosted and configured all hard drives for each class daily.
Configured and setup HP printers.
Upgraded and Configured hardware components on Desktops computers.
October 1997 to June 1999
TECHNICAL ASSISTANT Crum & Forster Insurance Co.
Provided risk selection, risk evaluation, coverage evaluation, pricing and servicing multi-line accounts.
Assisted underwriters by collecting information on New Business and Renewals and evaluated them based on standard underwriting strategies and scope.
January 1997 to October 1997
JR. PACKAGE UNDERWRITER Benchmark Management Group
Reviewed newly submitted risks of business, accepting, modifying or rejecting coverage amounts and providing premium quotations for policy renewals and new business.
November 1993 to January 1997
TECHNICAL ANALYST Liberty Mutual Group
Analyzed and performed underwriting source documents which include providing premium quotations for Property & Casualty lines of business.
Prepared audit rating plans including: composite rating, retro adjustments and retention plans.
CERTIFICATIONS:
MCSE
A+
CNA
HP Certified Commercial Desktops, Work Stations and Notebooks
Operating Systems & Applications:
Windows Vista, Windows XP, Windows 2000, Microsoft Office, Access, FrontPage, Visio, Project, FileMaker Pro, Internet Explorer 8, Remedy, Netscape, ArcServ , Norton Ghost & Antiviral and Adobe.
EDUCATION:
August 1999 to November 2000
Computer Career Center, Rego Park, NY
Major: Networking Specialist program
September 1991 to June 1993
State University of New York at Utica/Rome College
Degree: B.S. Major: Business and Public Management
January 1989 to June 1991
State University of New York at Delhi College
Degree: A.A.S. Major: Business Administration
REFERENCES: Available upon request.
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