Manager Experience Data Entry Business Services resume in Wilmington, DE, 19802

*** **** **** ******
Wilmington, DE ***** Cell- (302) ***-****
Home-(302) ***-****
E-mail: k8m9xp@r.postjobfree.com
Niki Ferrell
Objective: An entry-level position in your company, with the opportunity for advancement. That utilized my work experience and education with a growing company.
Experience:
Division of Social Services Wilmington, DE
Social Service Technician February,11-Present
Experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
Experience in record keeping which includes maintaining records, logs, and filing systems.
Knowledge of health or human services support which includes interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements; may coordinate with community resources to obtain client services.
Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
The Salvation Army (KAJ Program) Wilmington, DE
Program Assistant February, 07- February, 11
Provide support services to the Program Director and assume responsibility of conducting business like, productive administrative offices and critical thinking and problem solving skills.
Make outbound and take inbound calls to clients, employers, doctors, and etc. and get VOE in person.
Coordinate obtaining VOEs from employers and customers and participate in program development and communicate to DSS Social Worker.
Complied information and records to prepare for procurement of material for governmental agency and other establishment such as TANF, DOL, and other EC Programs.

Promoted to Program Specialist( Case Manager)
To recruit, assess, provide coaching, and moral support of individuals.
Provide general case management services to clients.
Maintain appropriate case notes and documentation of employment and performance in client’s file.
Maintain performance data on the internet reporting systems.

LaFrances (Star Building Services) New Castle, DE
Cleaner-Team Leader February, 08-December, 08
Maintain time and attendance for each employee
Supervised and oversee employers when the supervisor was absent.
General office maintenance, including, but not limited to: trash removal; dusting; cleaning and restocking supplies in restrooms, break rooms, coffee centers; sweeping and mopping floors; vacuuming; window washing; replacing light bulbs; other duties as assigned.
WSFS Bank – Claymont, DE
Item Processing Clerk/Sorter Operator May, 04-February, 07
Examined and evaluated clerical work methods in order to develop new and improved standardized methods and procedures.
Developed new and improved existing methods for efficient handling, protecting, and disposing of business records and information.
Prepare and submit batches, run through the sorter, balancing batches for the Federal Reserves.
Operated keyboard and other data entry device to enter data into computer or onto magnetic tape and disk.
Complied information and records to prepare purchase orders for procurement of material for industrial firm, governmental agency, and other establishment.
AstraZeneca (Kelly’s Services)- Wilmington, DE
Document Analyst December, 03-May, 04
Examined and evaluated clerical work methods in order to develop new and improved standardized methods and procedures.
Developed new and improved existing methods for efficient handling, protecting, and disposing of business records and information.
Prepared cover sheet and document folder for material and index card for company files indicating information such as firm name and address, product category and index code, to identify material.
Assigned numbers and symbols from predetermined coding system to facilitate accurate filing and reference.
Disposed of obsolete files in according to guidelines and legal requirements.
Additional Experience
Supervised file room for two years.
Perform general office duties such as typing, operating office machines, and sorting mail.
Keep records of materials filed or removed, using logbooks or computers.
Perform periodic inspections of materials or files in order to ensure correct placement, legibility, and proper condition.
Convert documents to films for storage on microforms such as microfilm or microfiche.
Retrieve documents stored in microfilm or microfiche and place them in viewers for reading.
Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements.

Education:
Wilmington University New Castle, DE
Behavior Science in Criminal Justice
Stratford Career Institute Wilmington, DE
Drug and Alcohol Counseling Diploma
Brandywine High School Wilmington, DE
High School Diploma

Skills: Communication, Organization, Detail, Work well under pressure and deadline, Case Management, Retail, SAP, Inventory, PowerPoint, Access, Numerical/Alpha Data Entry, Microfiche, Purchasing Office Product, 10-Key, Accounting 1& 2, Account Receivable/Payable, Scanning, Microsoft 95-03, Epic Web, Lotus1-2-3, HFCA 1500, Insurance Claims, Internet Explorer, Outlook, Dopey, Supervisor, Cash Handler (Bank &Retail), Supervisor Record Department, Switchboard, Postal Meter Reading, FDR, Fraud Recovery System, Filenet, COU Tracking, HCS(Medical Records), ICD-9, CPT, Faxing, Copying, Mail Processing, Trim, Dirm, POD Processing( Reject Re-entry, Balancing, Rehandle Balancing, Cash Letter, Reporter, Item Research, Item Filter), Check 21, Sort Operator, Citrix(DCIS 2/FACT), ABC(TANF)

References Available upon request

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