Customer Service Administrative Assistant
Resume:
Marjorie C. Sanders
*** **** **** **** ***** #*, Inglewood, CA. 90301 * 323-***-****
**********@*****.***
Objective__________________________________________________________________
I’m a performance-driven administrative professional with experience in facilitating support services and office management. I have strong organizational, customer service and communication skills with the ability to independently plan and direct business affairs. I am interested in obtaining a position that utilizes my substantial administrative abilities and exemplary customer relation skills in a challenging environment.
Experience
2010-Present Avrom Gart, M..D. & Jason Berkley, D.O. Los Angeles, CA
CSMC Spine Institute
Director of Physical Medicine and Rehabilitation
Surgical Procedure Coordinator / Administrative Assistant
Contacting patients with active referrals regarding scheduling an appointment for a procedure.
Consulting patients on procedure specifics and preparations regarding outpatient surgery.
Prepare instruction package with detailed information and prescriptions.
Liaison to contracted facilities regarding patients and procedures.
Create procedure appointment schedules for all surgical facilities.
Insurance verification and CPT coding.
Collecting patient co-pay at point of service.
Prepare billing information.
Responsible for all back office function and office management.
2008-2010 Spherion / Kaiser Permanente Los Angeles, CA
Gastroenterology Scheduler / Administrative Clerk
Contacting patients with active referrals regarding scheduling an appointment for a procedure.
Consulting patients on procedure specifics and preparations regarding outpatient surgery.
Prepare instruction package with detailed information and prescriptions.
Waitlist GI patients based on referral submission from physicians.
Liaison to contracted facilities regarding patients and procedures.
Create procedure appointment schedules for outsourced facilities.
2005-2008 School Loans Corporation Los Angeles, CA
Loan Originations / Processing Agent
Process all inbound and outbound federal loans and private loan consolidations applications.
Responsible for updating system with certified loan amounts and funding schedule reports.
Lead to small group assisting with client follow up calls.
Prepare and maintain department monthly billing spreadsheets and reports.
Responsible for submitting all loan certification requests to correct contacts.
Responsible for handling customer service issues regarding loan applications.
2000-2005 Office Depot BSD Signal Hill, CA
Account Manager / Customer Relations
Responsible for maintaining national account clients; with multiple billing options.
Assisting clients with placing corporate supply orders.
Responsible for creating and issuing letters of appreciation to all clients.
Able to negotiate merchandise cost and delivery options with clients..
Responsible for emergency service needs for national accounts across the country.
Suggest new products that increase revenue.
2001-2004 Gordon Fraser, M.D., F.A.C.O.G. Inc. Inglewood, CA
Front Office Assistant
Responsible for appointment scheduling and answering multi-phone line system.
Assist with patient intake and alpha –numeric filing.
Assist with billing by verifying ICD-9 / CPT codes.
Maintained office supply inventory.
Responsible for requesting outsourced patient procedures and information.
Education
1995-1995 Manual Arts Preparatory High School Los Angeles, CA
General Education
1998-1999 Educorp Career College Long Beach, CA
Business Administration
2008-2009 Everest College Gardena, CA
Certification of Completion
As a Medical Assistant
Skills
Windows XP Vital Signes CPR Certified
Outlook Express First Aid and Bandaging Autoclaving
PGP Universal Web Messenger Injections Laboratory Procedures
Type 65 WPM Venipunctures BLS
10-Key EKG Alpha-Numeric filing system
Excel ICD-9 / CPT Coding Procedure tray set-up
References
References are available upon request.
Contact this candidate