Sales Quality Assurance
Resume:
Walter (Sean) Ounphachanh
High Point, NC 27260
Phone: 336-***-****
Email: *******@*****.***
SUMMARY OF QUALIFICATIONS
Extensive marketing research, sourcing new products, and purchasing credentials in the furniture industry. Implemented creative ideas for product applications to provide new styles and designs. Proven ability to develop sales potential in new market areas and a solid history of sales success. Strong analytical, excellent negotiation skill in manufacturers and clienteles, strong team leader skill, strong communication skill and planning skills combined with the ability to coordinate multiple assignments. Productive and efficient work habits without supervision. Self-motivator with high energy and creative thinking with team work oriented.
PROFESSIONAL EXPERIENCE
A solid background in furniture marketing and sourcing in a variety of industries including, residential, commercial, contract and government (specialized in healthcare industries).
Over a decade of employment focusing on both domestic and international markets. Work history reflects exemplary negotiation techniques to maximize quality and minimize costs.
Managerial, supervisory and training experience. Technical expertise in logistics and operations systems. Competent professional with engineering, industrial training and mathematical aptitude.
EMPLOYMENT HISTORY
Direct Products Inc., President; (High Point, NC)
2003-2009
Developed and responsible for strategic operations. Created marketing program for trading and sourcing in domestic and international Healthcare furniture products, (Specialized in Healthcare furniture).
Achievements: 2004, 2005 accomplished 8 million dollars contract with two clients.
Duties and Responsibilities:
Oversee all strategy operations in all areas.
• Oversees account activities including managing sales activities and business development of key clients.
• Provides leadership and communicates strategic direction to the Strategic Business Manager’s.
• Provided technical expertise and support on problem solving for the manufacturers and customers issues in both international and domestic.
• Emergent to assure quality assurance for new products to current and new clientele to introduce in a timely manner by: Specifying reviews and evaluations of the prototypes for manufacturability, testability and serviceability.
• Responsibility for market definition, market research, product line management, customer development and product financial performance.
• Developing complete managerial outline for continued growth and success within the company abroad.
• Devising a technique for introducing the sales concept and the product to consumers.
• Serving as product specialist and trained customers to empathize new designs and new products for new potential market.
• Established relationship with best judgment quality services and reduced logistic cost of logistic with a timely manner of delivery for current and new consumers.
• Managed workflow for domestic office abroad.
Direct Access International Inc., Purchasing/Marketing analysis; (High Point, NC) 1999-2003
Conducting daily business and managed to analyzed clientele market for residential furniture.
Achievements: 2001, 2002 Designed RTA press back recliner, production in China and sold for 19 million dollars within two years time.
Duties and Responsibilities:
Marketing analyzer and international purchasing Coordinator.
Responsible for internal sales service by updating all sale tickets and representing new products and designs through sales force.
• Provides support to sales by developing sales development programs, client retention programs, sales presentations and collateral materials.
• Collects aggregates and provides market and competitive analysis to organization.
• Negotiates and oversees contracts established with outside vendors and agencies related to marketing activities.
• Purchased 70% of finished goods and 30% of unfinished parts/raw materials and components.
• Coordinated the workload of warehouse and trucking personnel in arranging shipments of customers’ order via common carriers.
• Develop go-to-market strategies for new and existing products.
• Develops, executes and measures effective marketing plans, tests and programs, to support sales and revenue objectives.
• Organized and recommend new design and styles for changes to achieve manufacturability as well as project goals.
• Instigate onsite inspection for quality assurance, and suggested the latest technology could improve the productivity rate of the manufacturing system to avoid future problems and late shipment.
Sitthisone Furniture LTD., Marketing Director; (Thailand) 1996-1999
Expansion and developing new marketing strategy throughout Asia.
Duties and Responsibilities:
Routinely oversee daily marketing developing.
• Manage and mentor a marketing staff and product development staff; oversees clients Line Review process; presentations and the delegation of marketing efforts.
• Monitors factory communication with respect to product development (PSR), packaging design and printing specifications, and first article quality control measures.
• Accountable for guideline and supervised to oversee marketing and sales force.
• Consistency analyzed the need to meet customers’ requirement base on styles and designs from the market places.
• Sustain accurate inventory to meet customers’ need to ship and supply at a timely manner.
• Conducted meeting with marketing team and sales force weekly to implement new designed products and productivity to meet the deadline to inform customers.
• Designs, implements, and facilitates the annual marketing plan for the firm.
• Develops, proposes and administers the marketing budget.
• Performs other duties as assigned.
Yarborough & Company., Purchasing agent/Director of Marketing; (High Point, NC) 1991-1996
Expansion and developing new researches of sourcing and market strategy for furniture hardware and components.
Achievements: Within 9 months of working, was promoted from purchasing agent to director of marketing position.
1993, 1994 designed draw slide, production in Italy and sold for 4 million dollars within 2 years time.
Duties and Responsibilities:
Consistently managed inventory and oversee sales pitches.
• Retaining inventory level and sourcing new quality products for current and potential customers in all areas.
• Qualified, authorized and negotiated with abroad factories to conduct business relationship to improve productivity rate of the manufacturing system to maximized quality and minimized cost.
• Constantly look out for new designs and new products in new market place including domestic and international.
• Discovered new designs for components and parts in fashionable way to presenting to market place, trade shows and sales force.
• Produced sales support strategy for sales force in all market place.
Initiated sales pitches and analyzed market function weekly, monthly and yearly.
EDUCATION
BA, Art Design 1990
High Point University, High Point, NC
Major: Art Design. Instruction offered creative and scientific approaches to advertising and marketing utilizing engineering designs, AutoCAD and computer technology.
Minor: International Business. Training focused on domestic and international trade functions
Personal references upon request;
Salary: open and negotiable.
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