DARRYL BENSON, CM, CMBB

*** ******** **. • Cross Junction, VA 22625 • (816) 728 - 4924 • k7puc6@r.postjobfree.com

http://www.linkedin.com/pub/darryl-benson/4/268/31

PROFESSIONAL PROFILE

Experienced Quality Professional/Operations Leader

A strategic results oriented leader with a Six Sigma Master Black Belt Certification plus over 20 years of quality assurance, operations and operational excellence in various environments. Possess broad-based experiences in Food, Wind Power, Motor Vehicles, and Aerospace industries. Demonstrated strong leadership in the development and pioneering of strategic quality management systems, customer service and satisfaction systems in the alternative energy industry. Improvement of processes is continuously driven through effective communication of quality lean sigma manufacturing tools and techniques. Possess an extensive record of teaching and leading the integration of quality techniques in the business process at the collegiate level.

• Lean Six Sigma Deployment • Improved Service Delivery Systems • Data Acquisition Systems, Dashboards and KPIs

• Statistical Process Control • Change Management • Kaizen Facilitator/Trainer

• Lean Six Sigma Trainer • Root Cause Analysis • Quality System Auditing

• Team Building/Facilitation • Project Management • Lean Manufacturing

• Quality Functional Deployment (QFD) • Statistical Analysis of Processes • Transactional Waste Reduction

• Value Stream Mapping • Taguchi Methods/D.O.E. • 5S

SELECTED ACHIEVEMENTS

Improved Export Documentation Accuracy by 15% to meet customer expectations

Improved operational throughput by 35% by optimizing methods, crewing and reducing machine availability.

Implemented enhanced crew meeting based on KPIs to drive improvements in High Performance Work System

Relocated line and made design improvements that reduced crewing by 20% and driving low cost producer status by more than 25%.

Introduced and developed Six Sigma Culture impacting productivity by 68% of entitlement and training and certifying 4 Black Belts and 25 Green Belts.

Improved supplier delivery and quality performance by facilitating cross organizational team. Impacted productivity by 52%.

Reduced warehouse space 40% by improving storage and operating systems through incorporation of lean concepts and tools.

Created and Implemented Corporate Quality Management System that passed audits by all customers and potential customers and organizational status was raised to “preferred status”.

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Developed and Implemented Contract and Product Development Processes to insure improved initial quality. Quote development cycle time has been improved reduced by 50%.

Established and Implemented Single Point of Contact to improve Customer Communication Process and improve organizational responsiveness to customer needs and product requirements. Customer surveys indicated increased customer satisfaction and this gave organization a strategic advantage.

Engineered and Implemented Supplier Qualification Process that featured a supplier self -survey and audit process. Suppliers have been audited and continuous improvement efforts have been introduced and implemented.

Worked with Senior Management in the Development of KPIs and the use of Dashboards for monitoring progress and driving improvements. Rework hours were reduced by 80% in the last 5 months of 2008.

Improved out of box by 23% and improved process efficiency by 12%.

Organized the Corporate SPC Council comprised of members from all sites and led the implementation of enterprise SPC/data collection system which contributed to over $1M savings.

PROFESSIONAL EXPERIENCE

AMERICOLD LOGISTICS – Winchester, Virginia

Director of Continuous Improvement – MBB 2011 - 2012

Developed and set deployment strategy for a Six Sigma project implementation. Mentored and coached executive leadership in the selection of projects and ensure alignment with strategic goals. Created project plans and guided team members, including personnel certified at the Black, Green and Yellow Belt levels, to complete projects in an efficient manner. Trained other team members on the use of Lean and Six Sigma tools and techniques. Conducted Hazard Analysis to identify critical control points for HACCP.

KRAFT FOODS – Winchester, Virginia 2009 - 2011

Business Unit Manager

Developed and communicated the vision and expectations, based on strategic direction and values of corporation, to unit members. Ensured process and product meets all established food safety requirements (HACCP, GMP). Integrated different team functions and ensured the highest quality performance through the selection, empowerment, and coaching of qualified staff that contributed to unit goals.

Continuous Improvement Manager

Defined strategy for and developed, executed, and managed a comprehensive Continuous Improvement process as it relates to process efficiency and product quality. Developed relationships with supply chain to facilitate supplier development in accordance with corporate goals.

TOWER TECH SYSTEMS INC. – Manitowoc, Wisconsin 2008 - 2009

Director Of Quality

Defined strategy for and developed, executed, and managed a comprehensive Quality Management System as it relates to product quality development, communication with customers, internal process improvement, and supplier development in accordance with corporate goals.

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UNIVERSITY OF PHOENIX – Kansas City, Missouri 2002 - 2008

STAR Faculty Member

Taught various courses in Business and Management program at undergraduate and graduate levels. Conducted audits, coached and mentored instructors by stressing student achievement through modification of teaching techniques. Taught assigned classes in accordance with current course outlines. Reviewed and updated course outlines and syllabi. Proposed and developed new courses as appropriate. Modified curriculum and/or teaching style based on assessment results and professional development experiences. Documented modifications based on assessment results.

HARLEY DAVIDSON MOTOR COMPANY – Kansas City, MI 2000 – 2008

Senior Quality Engineer

Facilitated a team environment through coaching and mentoring techniques to carry out a full range of quality functions. Ensured the effective implementation of the Quality Management System throughout the life cycle of the product. Introduced and implemented initiatives to drive continuous improvement throughout the business process.

TELEDYNE CONTINENTAL MOTORS – Mobile, AL 1998 - 2000

Supervisor / Senior Quality Engineer

Supervised inspection staff for 24 hour seven day a week operation. Ensured gauging was repeatable and reproducible. Initiated continuous improvement efforts through the use of statistical analysis.

ALLIEDSIGNAL INC. AEROSPACE EQUIPMENT SYSTEMS – Rocky Mount, NC 1996 – 1998

Product Quality Engineer

Ensured improvement and effectiveness of Quality Management System through conducting internal ISO audits. Served as single point of contact for customer. Maintained internal source inspector status to ensure product quality and integrity. Conducted Engineering Change and MRB reviews for proper disposition of materials.

LOCKHEED MARTIN AERONAUTICAL SYSTEMS – Marietta, GA 1986 – 1996

SENIOR MANUFACTURING ENGINEER

Introduced and implemented Total Quality Management into the business process. Lead and facilitated multifunctional teams to drive continuous improvement into manufacturing and service processes. Taught the use of statistical methods for decision making. Implemented Statistical Process Control in machining and fabrication processes. Created laser laboratory to conduct development projects in nondestructive testing and laser related improvement projects.

EDUCATION & CREDENTIALS

Master of Science Degree, Technology Management, • Southern Polytechnic St. University – Georgia, USA

Bachelor of Science Degree, Mechanical Engineering, • Tuskegee University – Alabama, USA

Certified Manager, • Institute of Certified Professional Managers – Georgia, USA

Certified Six Sigma Master Black Belt, • Expert Rating Solutions – Virginia, USA

Certified Six Sigma Black Belt, • Missouri Enterprise – Missouri, USA

Lean Manufacturing Specialist, • Missouri Enterprise – Missouri, USA

Certified Quality Systems Auditor, • Verify, Inc – Missouri, USA

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