Executive Summary:

Visionary, Customer-Centric, results-oriented, multilingual IT Executive with recognized success aligning technology with global and domestic business objectives in financial services, telecommunications and government sectors. Demonstrated success in managing IT for fast growing, web-centric organizations. A strong record of managing multiple third-party service providers and building comprehensive systems, processes, SLA and KPIs for a world-class environment. Resourceful, big-picture thinker who champions business objectives through an ROI focused approach to technology investments and a get-it-done attitude. Entrepreneurial spirit and outside-the-box problem solver. Extensive international exposure.

Business Leadership Technology Leadership Alignment Leadership

• Growth & Innovation

• Alignment & Value Creation

• Simplification & Lean

• Influencing & Organizational Maturity

• Coaching & Mentoring • Strategic & Operational Balance

• Enterprise Architecture & Value

• Plan – Build – Run

• Emerging Technologies

• Offshore Teams, Outsourcing

• Vendor & Sourcing Mgmt • Strategy & Valuation

• Mergers & Acquisitions

• Capex & Opex

• Budgeting & Financial Mgmt

• Forward Investment & Risk Management

Top Achievements:

• Led a global team of Program Managers, architects, programmers, and support staff in successful execution of over 200+ technology and business improvement projects.

• Dramatically improved IT automation and reduced time to provision/de-provision services by 90%.

• Played a key role in AT&T-SBC acquisition due diligence, post-merger cultural & system integration, and led the new company to a worldwide market leadership position through both organic growth and growth by acquisitions.

• Led database consolidation project, collapsing multiple out of sync databases which improved data quality from less than 50% to 99%.

• Drove hardware, infrastructure, network, application and maintenance consolidation initiatives delivering $49.16M of savings.

• Achieved higher availability of business-critical applications and reduced number of servers by more than 50% through virtualizing the application infrastructure.

• Reduced TCO by more than 25% through lowered maintenance costs and created a more dynamic service ordering application.

• Delivered 100% SOX Compliance for all Infrastructure and Platform Components, leveraging ITIL & COBIT combining them with internal Six Sigma.

• Turned around an unpopular out-of-control transformation program by renewing mutually beneficial contractual agreements with Accenture and IBM Global Services.

• Led architecture and re-engineering of AT&T service platform to support hosted service business model; added $20M revenue; reducing costs; stabilizing controls, processes and redundancies.

Professional Experience:

4/09 - 08/10 Genesis Networks, New York, NY

Vice President of Technology - Clients: Fortune500 financial firms

Responsibilities included guiding and enforcing policies and procedures that relate to the planning, integration and implementation of all production systems; leading large-scale, high impact business initiatives; developing new and innovative service offerings; and effectively managing multi-million dollar overhead budgets. Accountable for improving IT efficiency and delivering services that are secure, reliable, cost-effective and flexible to support mission critical systems.

• Provided overall leadership of the IT division which included analysis, design, development, integration, and application deployment of large scale JAVA centric enterprise application systems.

• Led and delivered clients’ technology initiatives & programs, ensuring that they are delivered according to schedule, within budget and with high-quality standards.

• Performed and oversaw strategic planning, budgeting, forecasting, staffing, purchasing and resource allocation pertaining to all Applications Development projects in collaboration with business leaders and the IT organization to identify, analyze, leverage and invest in solutions that align business goals and priorities with technology capabilities and services.

• Provided migration strategies for moving to newer technologies, including Web Site applications, Operating Systems, Virtualization, Network Connectivity access, Databases, as well as backup technologies that meet Engineering business needs.

• Defined key security architecture requirements and security architecture framework (Single Sign-On (SSO), Data entitlements, masking, encryption).

• Managed expectations on the development of solid program plans, with milestones and clear deliverables (in IT and business terms), and assured proper program governance is in place to enable quick execution on the plans, handling risks, issues and objections.

• Analyzed business requirements and designed & implemented complex data integration solutions to support both operational and data warehouse systems.

• Collaborated with project management teams to define and provide estimations for application & data architecture and development tasks required for project deliverables.

• Developed, executed and evolved the Global Customer Service and Support strategy for all support operations across the product portfolio consisting of legacy products, newly released products as well as future releases.

• Partnered with the CIO to identify best practices throughout the organization and communicated/implemented these practices on an enterprise level.

• Supervised, evaluated and provided performance feedback to work groups, managers and other assigned staff members.

7/05 – 4/09 AT&T, Middletown, NJ

Technical Director

Responsibilities included managing the day-to-day functions of AT&T IT enterprise applications and services, via a global staff of 50+ employees; working with internal and external clients to identify, recommend and implement major systems and applications that support AT&T business operations, design and engineering initiatives.

• Architected and led large scale (20M+ budget) strategic projects/ initiatives across business, operations and technology. Projects were global in nature and involved both business and technology aspects of delivering complex solutions using state of the art web and open source technologies (JAVA centric), content management systems, object-oriented (OO) design patterns and service oriented architectures (SOA).

• Directed multiple initiatives in business process improvement including large scale system integration, SAP enabled re-engineering, and operational consolidations in AT&T-SBC post merger environment.

• Managed the application and technology group, including mentoring/motivation and hiring reviews, overall performance and training. Provide leadership and mentorship within the team through training, personal development, objective setting, and performance reviews.

• Analyzed IT project pipeline & impact on CAPEX / OPEX schedules and made recommendations.

• Researched, identified and recommended appropriate technology products required for solution delivery by participating in the identification and analysis of enterprise business drivers. Derived enterprise business, information, technical and solution architecture requirements; analyzing industry, technology and market trends to determine potential impacts and fit in the enterprise architecture.

• Coordinated the architecture and integration design and documentation activities across all architectural disciplines: Application, Information, Integration and Infrastructure.

• Analyzed, defined and documented requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks, controls and outputs.

• Led creation/evolution of the enterprise architecture team with the focus on reviewing new technologies for a fit in the organization, engineered, bench tested, optimized the deployment model, provided appropriate architectural and integration documentation with diagrams for a smooth hand off to operations teams to build the supporting infrastructure.

• Led the development of the overall application, middleware, database and supporting infrastructure technology and integration architecture from a data flow and technology perspective working with the application development, application support , operations and infrastructure teams in defining the target architecture leveraging best practices from existing as well as external best practices.

• Led a team of technical integrators, developers and business analysts to deliver and manage technical solutions. Responsible for identifying gaps, business/function (functional & nonfunctional) requirements gathering & documentation, developing workflows and technically designing/integrating solutions and completion of high level analysis and solutions for OSS/BSS.

• Developed & maintained a comprehensive technology roadmap for applications, infrastructure, middleware and enabling technologies. This included the creation of an inventory of applications, their architectures and interactions with supporting infrastructure.

• Created and maintained enterprise architecture standards and provided thought leadership and direction for implementing governance to protect those standards by promoting enterprise architecture process, outcomes and results to the organization, including the enterprise's IT and business leaders; this included assessing (through appropriate metrics) and communicating the achievement and impact of the enterprise architecture, as well as leading development and execution of a communication plan and education.

• Ensured that end-to-end project planning, risk identification, dependency tracking, issues identification / escalation and change management are being managed appropriately utilizing best practice project management standards.

• Defined highly complex mobile commerce solutions including mobile payment, banking, mobile loyalty, advertisement and mobile offerings.

• Conducted data analysis to identify performance issues and areas of improvement. Identified root cause and created recommendations for projects, process improvement or initiatives to improve performance and customer satisfaction. Recommendations included thorough descriptions of recommended actions, explanation of expected improvements and business benefit, and any required resources or funding required.

• Created and implemented change management plans that minimized employee resistance and maximized employee engagement. Drove the earliest adoption, greater acceptance and implementation of the changes and how they impact on employees in the organization in order that the anticipated business results may be achieved.

• Participated in a data clean up and conversion / migration task using Oracle Warehouse Builder 10G Rel. 2, to migrate mainframe legacy to Oracle eBusiness Suite.

• Evaluated the feasibility of using third party, offshore and/or outsourced partners to address commoditized and low-strategic-value support functions with an eye toward decreased cost and enhanced customer satisfaction.

• Established metrics, key performance indicators (KPI) and service level agreements (SLA) for driving the performance of IT service delivery.

• Ensured security and alignment with Standards/Compliance requirements.

12/01 – 7/05 IBM Global Services, Middletown, NJ

Enterprise Solution Architect – Clients: Fortune500 financial firms

Responsible for developing and maintaining overall technical architecture and functional coverage of business activities; defining comprehensive technical standards and architecture roadmaps for key technologies; working with project teams and solutions architects to ensure adherence to standards; acting as a problem solver; identifying projects problems and taking corrective measures to ensure proper projects deadlines are met.

• Architected and delivered custom design, development, testing, deployment and maintenance of large scale JAVA centric enterprise application systems to support various business units and shared services (IT, HR, Finance, etc) functions across the US and worldwide. Systems included custom web applications, e-Commerce, Custom relationship Management (CRM), Enterprise Content Management (ECM), Performance Management, Data Integration, Business Intelligence, Service Delivery, Provisioning, Reporting and related integration to third party products.

• Created proof of concepts (POC), system (functional & functional) requirements, Process Flow diagrams and use cases to describe the business requirements as per industry standards.

• Participated in JAD / Requirement Gathering / Gap Sessions with customer.

• Worked with development team for generating prototypes of application.

• Interfaced with testing team for generating test scenarios and participated in testing.

• Acted as the subject matter expert with product system architecture for the organization and served as the system architecture authority within that scope.

• Managed hands-on system design activities ensuring that applications solutions exhibit high levels of performance, security, scalability, maintainability, appropriate reusability and reliability upon deployment.

• Reviewed and approved high risk design decisions prior to implementation.

• Defined solution and strategy, technology innovation and enterprise architecture services.

• Analyzed and designed extensions to an existing data warehouse/mart business intelligence platform. Work performed included requirements gathering, design overview documentation, ETL specifications, dimensional modeling, conceptual/logical/physical data modeling, data analysis/troubleshooting and performance tuning.

• Directed technology and product general assessments, detailed evaluations, and final selections; educated and provided technical advice to senior management and client.

• Mentored and led project teams in the appropriate use of technology.

• Led meetings, asked questions and developed fact based performance and risk assessments.

• Represented company in technology discussions with clients; ensured client satisfaction.

7/98 – 12/01 Telcordia Technologies, Red Bank, NJ

Management Consultant– Clients: Fortune500 financial firms

• Designed enterprise architecture & technology solutions, assessed & diagnosed technology environments, designed technology infrastructure such as networks, security and platforms, set technology strategies and tuned technology environments for optimal performance.

• Helped Fortune 500 firms modernize legacy applications and designed new eBusiness applications using breakthrough technologies.

• Developed and delivered IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process, and technology perspectives of providing business solutions within the IT infrastructure.

• Interacted on a daily basis with the work stream leads, program owners, and project managers across all functions (Operations, Technology, Compliance, Audit & Risk Review) and businesses lines as well as regular interactions with senior management including facilitation of meetings and presentations.

Education:

Monmouth University, West Long Branch, NJ

M.B.A. in Finance & Economics

North Carolina A&T State University, Greensboro, NC

B.S. /M.S. /PhD in Electrical & Computer Engineering

AT&T Learning Center, Middletown, NJ

Project Management (PMP), ITIL, Lean Six Sigma

Skills:

Software: MS Office, Visio, Crystal Reports, UML, Rational Rose, MATLAB

Programming Languages: C++, VBS, Python, XML, JAVA, J2EE, AJAX, PERL, SQL

Databases: SQL Server, Oracle, DB2, Sybase

Development Processes: RUP, Agile, Waterfall, SCRUM, TDD

E-Business Technologies: ERP (SAP), CRM, SCM, BI, EDW, EAI, BPM, BRM, KM, COGNOS

Web Tools: SharePoint Server, Microsoft.Net, Tibco, Websphere, BEA WebLogic server, JBoss, Apache, JIRA, IIS

SEO/SEM: Google Analytics, AdWords, AdSense

Operating Systems: Windows, UNIX, Linux, Solaris

Architecture Frameworks: Zachman, TOGAF, ITIL, CMMI

Business Process Reengineering: Six Sigma, Kaizen, CMMI, DMAIC, APEX

Governance Standards: SDLC, SOA, SQA, SOX, FCAPS, COBIT, ISO 2700x, PMBOK, Prince2, FISMA, ITAR, HIPPA

Documentation: solution designs, business/ system requirements (BRD/FRD), use cases, architecture risk assessments, architecture diagrams, interface diagrams, non-functional requirement analysis, architecture design documents, 3 year strategy documentation, cross impact analysis documents, solution estimates, position papers, vendor reviews, RFP/RFI scoring, statements of work, Service Level Agreements (SLA), cost analysis, 3rd level production support, consulting services, architecture review, project plans, test plan and cases for integration, regression & UAT testing.

Financial Knowledge: assets, liabilities, cash flow, risk analysis, budgeting, investment strategies, derivatives, fixed income, equity, interest rates, money and capital markets.

Specialties:

Management Consulting, Enterprise/Solutions Architecture, Applications/Systems Engineering & Integration, Business Analysis, Project & Program Management, Data/Information architecture, Data Quality & Security, Sales & Business Development, Marketing Strategy, Financial Modeling & Management, Infrastructure & Operations, Process Reengineering & Optimization, Business Process Management, PMO, Network Engineering, Software Development & Testing, Quality Assurance, Performance Monitoring, Risk & Change Management, Strategic Alliance Development, Portfolio Management, Vendor/Alliance Management, Resource Strategy, Relationship Management, Compliance, CIO Agenda, Proof of Concept, Due Diligence, SWOT Analysis, Team Leadership & Communication, and Mergers & Acquisitions.

Linguistics:

Fluent in English, Spanish, French, Arabic, Portuguese and Italian

Other Experience:

1/06 – 12/09 Monmouth University, West Long Branch, NJ

Adjunct Professor in Finance & Economics

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