KENTON FALANA

*** ********* *** *** * H, Newark NJ, 07112 732-***-**** k4ghi4@r.postjobfree.com

PROFILE

Optimistic individual with excellent communication skills with people of various personal, professional, and ethnic backgrounds. Knowledge of TCP/IP and other Network Protocols. Expertise in Microsoft operating systems Ability to prioritize and remain focused on the essence of an issue.

TECHNICAL COMPETENCIES

• Desktop Computing/End User Support

• Hardware/Software Troubleshooting Laptops & Desktops

• Windows 2000/2003 Server/Active Directory

• Windows 2000/ XP/Windows 7

• MS-Office Suite 2003

• HP Smart Start

• Imaging/Ghosting Software, Acronis

• Lotus Notes7.5, 8

• Remote Access (VPN)

• HTTP, TCP/IP Address Configuration

• LAN Setup

• Windows Mobile devices.

• Solaris 10, Red Hat Linux

PROFESSIONAL EXPERIENCE

Computer Sciences Corporation

ETS Princeton NJ 5/2011

DESKTOP SUPPORT

• Windows 7 refresh, Image HP desktops, laptops, with Ghost

• Uninstall/Install desktops, laptops

• Copy and Restore user data, export certificates, pst files

• Map network drives, install network printers

• Document user names, asset tags

Computing Concepts Inc

Asco Florham Park NJ 5/2009 to 2/2011

HELP DESK

• Windows 7 Office 2007 Migration project Upgraded Dell desktops, laptops

• Answering the Helpdesk 2nd line and responding to end user requests, questions and problems

• Troubleshooting of issues over the phone, Responsible for escalating issues appropriately

• Providing AS/400 operations support as well as month end reporting and backup tape mounting/dismounting

• Mounting network tapes and sending tapes to offsite vendor facility

• End user account maintenance password resets, adds, changes, deletions

Comysys

Prudential Newark NJ 9/2007 to 10/2008

SYSTEM SPECIALIST

• Service Dell D600 and IBM T61 laptops, manage department server.

• Image laptops and Pocket Drives with XP and VMware with Ghost and Radia Server

• Assisted application team with testing virtual environment.

• Add machines to domain in Active Directory , Server 2003, configure Lotus Notes

• Backup user data, add users and machines to Safe Boot directory

• Answer phones, respond and resolve issues

• Document user names, asset tags

• Ship and receive laptops, Pocket drives, and replacement parts, process warranty claims.

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Kenton Falana 732-***-**** k4ghi4@r.postjobfree.com

TCML

BAE Systems Wayne NJ 6/2007 to 8/2007

DESKTOP SUPPORT

• Image Dell desktops, laptops, with Ghost

• Install Desktops, replaced hard drives, graphics cards.

• Copy and Restore user data, export certificates, pst files

• Map network drives, install network printers

• Answer phones, respond and resolve user issues, remote login

• Document user names, asset tags

Robert Half

Total Tec Edison NJ 8/2006 to 4/2007

SYSTEM INTEGRATOR

• Upgrade, install, test, and service HP DL 380 2U, DL 580 4U and HP BL 200 series blade servers

• Build and cable server cabinets, configure raid 1, raid 5 drive arrays, SAN storage rack servers

• Install ESX, Server 2000/2003operating systems, Red Hat, Exchange 2003

• Manual OS installs, ghost imaging, Acronis

• Load configuration files on Cisco, Juniper switches

Insight

Chase Bank New Jersey and New York City 3/ 2006 to 7/ 2006

NETWORK SUPPORT

• Uninstall/Reinstall Dell workstation and servers configure TCP/IP settings

• Backed up user data with Radia Document workstations name, IP address for backup

• Document workstations name, IP address for backup

• Image workstations with Windows XP via Radia server, and DVD, test configurations

• Install Peripherals, receipt printer, pin key pad , network printers

Siemens Business Services

Verizon Basking Ridge NJ 12/2005 to 5/ 2006

DESKTOP SUPPORT

• Mapped drives, set print queue’s

• Install hardware and software upgrades with Marimba server, test configurations

• Document and deploy Dell, Compaq desktop and laptops

• Set up video equipment conference rooms and VP offices

• Resolve desktop, printer issues, sync Blackberry’s with Lotus Notes

• Repair desktops, laptops, image with Ghost

PRWT 6/ 2004 to 5/ 2005

MTA New York City

SEINOR TECH

• De-install Re-install Dell, HP, Mac desktops, printers

• Mapped drives, set print queue’s test lines with Fluke line tester.

• Installed and configured Novell, IPX/SPX configurations, Host files

• Hardware, break/fix upgrade from Token ring to Ethernet

• Software upgrades

• Windows 98, 2000, XP

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Kenton Falana 732-***-**** k4ghi4@r.postjobfree.com

Coworx Staffing 5/2003 to 8/ 2005

Volkswagen of America Cranbury NJ

WARRANTY FRIGHT CLAIMS CLERK

• Research and resolve dealer freight claims

• Process Overseas core parts shipments

• Call dealers to resolve issues

• Build databases in MS Access

• Worked with design team to help implement SAP

Xerox

Trenton School district 9/ 2000 to 4/ 2003

DESKTOP SUPPORT Trenton NJ

• Support Users, respond and resolve help tickets with Remedy

• Install Software, upgrades Windows 2000 server, service network printers and copiers

• Monitored server performance and analyzed event logs to troubleshoot system problems

• Create User accounts in Active Directory

• Support and troubleshoot Windows 98, 2000, and Mac OS

JCD Computers 4/ 1995 to 7/ 2000

PC TECHNICIAN Fanwood NJ

• Build ,upgrade, and repair desktop PC’s ,servers

• Assisted in day-to-day network maintenance, deploying and installing network servers for small businesses Install Windows 95/98/NT Windows NT Advanced Server operating systems, Novell networking software, PCanywhere

• Provided IT services and support to small and midsize businesses

• Rack Servers, monitor server performance

• Sales

EDUCATION

Avtech Cisco, Solaris 10

Chubb Institute Network Security Program, Cisco, Exchange Server 2003, Linux, Active Directory

Center For The Media Arts Television Production diploma NYC NY

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Kenton Falana 732-***-**** k4ghi4@r.postjobfree.com

Professional References

CSC/ETS: Margaret Webster - k4ghi4@r.postjobfree.com

Asco: Robert Perada – 908-***-****

Prudential : Andre Menyweathers - Supervisor - 973-***-****

BAE Systems:: Felix Abreu – Supervisor - 973-***-****

Total Tec: Joe Moore – Manager - 732-***-**** ext 150

Insight: Chad Derosa – Manager - 866-***-****

Verizon: Jerry Prosapio - Supervisor - 908-***-****

PRWT: Kirby – Manager - k4ghi4@r.postjobfree.com 215-***-****

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