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Manager Software Server New York Network Desktop Support

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Country: United States
State: New Jersey
City: Old Bridge
ZIP: 07112
Salary: 60000
Posted date: 8/5/2011   all resumes
Contact Info: ************@*******.***
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Resume Text:

*** ********* *** *** * H, Newark NJ, 07112 (732)-***-****
Optimistic individual with excellent communication skills with people of various personal, professional, and ethnic backgrounds. Knowledge of TCP/IP and other Network Protocols. Expertise in Microsoft operating systems Ability to prioritize and remain focused on the essence of an issue.


• Desktop Computing/End User Support
• Hardware/Software Troubleshooting Laptops & Desktops
• Windows 2000/2003 Server/Active Directory
• Windows 2000/ XP/Windows 7
• MS-Office Suite 2003
• HP Smart Start
• Imaging/Ghosting Software, Acronis
• Lotus Notes7.5, 8
• Remote Access (VPN)
• HTTP, TCP/IP Address Configuration
• LAN Setup
• Windows Mobile devices.
• Solaris 10, Red Hat Linux

Computer Sciences Corporation
ETS Princeton NJ 5/2011
• Windows 7 refresh, Image HP desktops, laptops, with Ghost
• Uninstall/Install desktops, laptops
• Copy and Restore user data, export certificates, pst files
• Map network drives, install network printers
• Document user names, asset tags

Computing Concepts Inc
Asco Florham Park NJ 5/2009 to 2/2011
• Windows 7 Office 2007 Migration project Upgraded Dell desktops, laptops
• Answering the Helpdesk 2nd line and responding to end user requests, questions and problems
• Troubleshooting of issues over the phone, Responsible for escalating issues appropriately
• Providing AS/400 operations support as well as month end reporting and backup tape mounting/dismounting
• Mounting network tapes and sending tapes to offsite vendor facility
• End user account maintenance password resets, adds, changes, deletions

Prudential Newark NJ 9/2007 to 10/2008
• Service Dell D600 and IBM T61 laptops, manage department server.
• Image laptops and Pocket Drives with XP and VMware with Ghost and Radia Server
• Assisted application team with testing virtual environment.
• Add machines to domain in Active Directory , Server 2003, configure Lotus Notes
• Backup user data, add users and machines to Safe Boot directory
• Answer phones, respond and resolve issues
• Document user names, asset tags
• Ship and receive laptops, Pocket drives, and replacement parts, process warranty claims.
Page 1 of 4

Kenton Falana (732)-***-****

BAE Systems Wayne NJ 6/2007 to 8/2007

• Image Dell desktops, laptops, with Ghost
• Install Desktops, replaced hard drives, graphics cards.
• Copy and Restore user data, export certificates, pst files
• Map network drives, install network printers
• Answer phones, respond and resolve user issues, remote login
• Document user names, asset tags

Robert Half
Total Tec Edison NJ 8/2006 to 4/2007

• Upgrade, install, test, and service HP DL 380 2U, DL 580 4U and HP BL 200 series blade servers
• Build and cable server cabinets, configure raid 1, raid 5 drive arrays, SAN storage rack servers
• Install ESX, Server 2000/2003operating systems, Red Hat, Exchange 2003
• Manual OS installs, ghost imaging, Acronis
• Load configuration files on Cisco, Juniper switches

Chase Bank New Jersey and New York City 3/ 2006 to 7/ 2006
• Uninstall/Reinstall Dell workstation and servers configure TCP/IP settings
• Backed up user data with Radia Document workstations name, IP address for backup
• Document workstations name, IP address for backup
• Image workstations with Windows XP via Radia server, and DVD, test configurations
• Install Peripherals, receipt printer, pin key pad , network printers

Siemens Business Services
Verizon Basking Ridge NJ 12/2005 to 5/ 2006
• Mapped drives, set print queue’s
• Install hardware and software upgrades with Marimba server, test configurations
• Document and deploy Dell, Compaq desktop and laptops
• Set up video equipment conference rooms and VP offices
• Resolve desktop, printer issues, sync Blackberry’s with Lotus Notes
• Repair desktops, laptops, image with Ghost

PRWT 6/ 2004 to 5/ 2005
MTA New York City
• De-install Re-install Dell, HP, Mac desktops, printers
• Mapped drives, set print queue’s test lines with Fluke line tester.
• Installed and configured Novell, IPX/SPX configurations, Host files
• Hardware, break/fix upgrade from Token ring to Ethernet
• Software upgrades
• Windows 98, 2000, XP

Page 2 of 4

Kenton Falana (732)-***-****

Coworx Staffing 5/2003 to 8/ 2005
Volkswagen of America Cranbury NJ
• Research and resolve dealer freight claims
• Process Overseas core parts shipments
• Call dealers to resolve issues
• Build databases in MS Access
• Worked with design team to help implement SAP

Trenton School district 9/ 2000 to 4/ 2003

• Support Users, respond and resolve help tickets with Remedy
• Install Software, upgrades Windows 2000 server, service network printers and copiers
• Monitored server performance and analyzed event logs to troubleshoot system problems
• Create User accounts in Active Directory
• Support and troubleshoot Windows 98, 2000, and Mac OS

JCD Computers 4/ 1995 to 7/ 2000

• Build ,upgrade, and repair desktop PC’s ,servers
• Assisted in day-to-day network maintenance, deploying and installing network servers for small businesses Install Windows 95/98/NT Windows NT Advanced Server operating systems, Novell networking software, PCanywhere
• Provided IT services and support to small and midsize businesses
• Rack Servers, monitor server performance
• Sales


Avtech Cisco, Solaris 10
Chubb Institute Network Security Program, Cisco, Exchange Server 2003, Linux, Active Directory
Center For The Media Arts Television Production diploma NYC NY

Page 3 of 4

Kenton Falana (732)-***-****

Professional References

CSC/ETS: Margaret Webster -

Asco: Robert Perada – 908-***-****

Prudential : Andre Menyweathers - Supervisor - 973-***-****

BAE Systems:: Felix Abreu – Supervisor - 973-***-****

Total Tec: Joe Moore – Manager - 732-***-**** ext 150

Insight: Chad Derosa – Manager - 866-***-****

Verizon: Jerry Prosapio - Supervisor - 908-***-****

PRWT: Kirby – Manager - 215-***-****

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