Andrew S. Naftel

*** **** ******

Pleasant Hill, CA 94523 k2ycnn@r.postjobfree.com

Home: 925-***-****

Cell: 925-***-****

Director of Operations, Quality, Health and Safety with 15+ years of experience in operations, production, and project management. Diverse product lines include aerospace 0-rings, concrete roof tile, warehouse distribution, and construction project management. Consistently achieved measurable benchmarks including high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

U.S. Navy Chief Warrant Officer W-3 (Retired) with distinguished 20 year career in aviation maintenance management. Leadership by example which ensured the execution of all aircraft maintenance, safety, quality and flight operations policies and procedures. As Flight Deck Chief, split decision making and effective troubleshooting, ensured aircraft readiness objectives met safely in a fast paced environment.

Areas of Expertise

ISO 9001:2008

Complaint Handling & Resolution

Operations Team Management Customer Satisfaction Enhancement

Quality/Safety Systems Development

Cost of Quality & Margin Improvement Teambuilding & Training

Supplier Relationship Building

Auditing

Professional Experience

Allied Container Systems, Inc. Walnut Creek, CA 02/10 to Present

Director of Operations, Quality, Health and Safety, 11/10 to present

Director of Quality, Health and Safety, 05/10 to 11/10

Quality Control Manager, 02/10 to 05/10

Promoted to Director to reorganize, train and supervise an Operations, Quality and Safety department which delivered outstanding products to customers meeting or exceeding operational benchmarks. Foster an environment which enjoys enhanced communications, high levels of service with employees highly motivated to deliver top performance. Manage front-end operations to ensure project and fabrication teams deliver on quality and customer satisfaction objectives. Selected Contributions:

Lead the company to ISO 9001:2008 certification May 2010. Recertified April 2011.

Developed robust Quality and Safety programs with record-setting improvements due to the success of employee-development and morale-building programs.

Achieved a customer-satisfaction rating of 4.8 out of 5.0, 2010 and 2011. Quality Right First Time (customer project acceptance) at 97%, Target 95%>. 1084 buildings delivered in 61 projects, US, HI and Germany.

Quality Objectives: Root Cause identified for all internal audits non-conformance reports. Trained Supplier Fabricators in effective root cause analysis: 8D, 5 Why, Fishbone Analysis. Developed a Cost of quality measurement system and maintained the COQ at 1% of contract revenue, a 2010 target.

Developed a complaint and warranty handling process of customer issues to preserve customer loyalty while complying with company policies and contractual requirements. Serviced five warranty claims.

Organized, recruited, and deployed Site Installation Teams utilizing core team concept. Had 5 functional teams in Nov 2010 and needed 7 by January 2011 and 9 by March to meet operational needs. Teams deployed on time and delivered with exceptional performance.

Orchestrated complete turnaround in safety performance. Developed the Injury and Illness Prevention Plan and Corporate safety Manual. On-line safety training and employee safety focus saw the number of accidents drop from 10 in 2009, to 6 in 2010 to zero in 2011. Earned ACS Certificate of Achievement.

Alcoa Fastening Systems, Industrial Distribution Group Tracy, CA 11/08 to 02/10

Quality Manager, Warehouse distribution of rivets and inserts

Interface between customer complaints and problem resolution with Sales and Manufacturing Departments. Received and tested, in a laboratory environment, samples of customer product for performance evaluation. Random sampling and testing of manufactured product ensured conformance to standards. 18 employees and managed inventory, returns, merchandising and cost controls.

Selected Contributions:

Transferred operation from Stoughton, MA to Tracy, CA. Set up lab utilizing lean techniques to enhance productivity. Trained multiple Lab Technicians.

Used trend analysis, from customer return data, to specifically identify and contain suspect non-conforming production lots. Reduced customer complaints of returned materials by 75% or 28 returns per month first half of 2009 to 7 per month by year end.

Developed a Lotus Notes based system to process returned materials authorizations (RMA). Trained 30 users which provided streamlined operations and enhanced customer focus. System also utilizes trend analysis data to identify specific quality issues or AFS errors to target opportunities for improvement.

Monierlifetile, LLC Lathrop, CA 01/00 to 04/08

Process Engineering Manager, 01/06 – 04/08

Regional Quality Manager, 01/03 – 01/06

Quality Systems Manager, 01/00 – 01/03

Served as a highly effective manufacturer of concrete roof tile in high volume circuit production; direct responsibility for four plants in the Northwest with additional support of 9 other plants nationwide. Developed a national centralized quality system in support of plant operations with the ultimate goal of improved product quality and reduced customer complaints directly improving the bottom line. Selected Contributions:

Led a 10 person team to manage the cost reduction project to convert color pigments to new suppliers. Successfully converted and saved the company $1.4 million in raw material costs in 2007. Project completed 3 months ahead of schedule which netted an additional cost savings of $60,000 per plant.

Team Oriented Problem Solving Leader. Utilizing the 8-dicipline approach, led an 8-person team and successfully identified root cause for efflorescence (white surface) problems with tile and implemented permanent corrective action. Reduced customer complaints from over 500 claims in 2006 to 6 in 2007. Results saved the company $500k in remediation costs.

New Product Development. Responsible for R&D and quality development for the introduction of the Saxony and Madera product lines. Specifically managed code qualification and QC development prior to launch. Created control plans and product drawings. Trained operators on specific quality checks required to make new products.

Hired, trained, and led a team of 15 Quality, Safety, and Environmental Engineers to execute the plant quality plans, and environmental health and safety programs. Performed a major revision of the Quality Control manual including the development of electronically formatted product specifications, standardized testing procedures, and operator quality control procedures.

Stillman Seal Corporation Carlsbad, CA 08/98 to 01/00

Production Manager

Rubber manufacturing and aerospace O-ring/plate seal production Directed production plan involving creation of rubber and silicone compounds for the pressing of various sizes of o-rings and plate seals (metal with rubber imbedded) Led a 100-person, unionized, dual shift operation. Responsible for production throughput, machine shop CNC manufacturing, injection press molding, maintenance, inventory management, and shipping. Selected Contributions:

Improved monthly throughput by 20% in three-months. Organized Kanban, in queue, to ensure travelers processed FIFO. Turnaround times went from 10-12 weeks (order to delivery) to 8-10 weeks (company target) which improved deliveries and customer satisfaction.

Developed a comprehensive Preventative and Predictive Maintenance system for hydraulic press equipment, injection presses, and curing ovens.

Education and Training

University of Phoenix Sacramento, CA 01/96 to 05/98

Master of Business Administration

Southern Illinois University Carbondale, IL 01/82 to 05/86

Bachelor of Science, Aviation Management

Training: ISO 9001Certified Lead Auditor. Cert. LR-10-12722.

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