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Medical Billing/Office Manager

New York, New York, United States
May 31, 2012
Contact Info:

***-** ***** ****** • LAURELTON, NY *****

PHONE (718) ***-**** • E-MAIL



Goal-oriented self starter with strong leadership capabilities and excellent training skills. Organized individual with proven ability to increase and maintain the bottom line.


[1/2011 – 4/2012] Radoslav Jovanovic MD LLC New York, NY

Billing/Office Manager

Solely executed all aspects of billing from charge entry to payment posting,

accounts receivable and collections. Supervised and trained front desk staff on our

old billing software system.

Supervised and trained the front desk staff on our old billing software system

Upgraded the office to a new EMR system and assisted in training the office.

Handled all aspects of hospital and insurance company credentialing.

Maintained all DEA, State Licenses and Medical Malpractice forms. Also kept all

Physicians and staff updated on ICD-9 and CPT changes.

Assisted my Physicians in interviewing and hiring new front desk employees.

Updated coding in order to bill correctly and increase revenue for my Physicians.

Provided any support requested by my Physicians including stepping into any

position in the office in order to help the practice run smoothly.

[2/2010 – 8/2010] Eastside Gynecology New York, NY

Billing Specialist/Supervisor

Cleaned up accounts receivable and caught up on back billing for my practice.

After being employed approximately 3 months, I have generated a substantial

improvement in revenue.

Charge entry, Payment posting, Anesthesia billing, Medicaid billing, to name a few

specific billing duties I personally performed. Also trained staff in these areas

to generate income for my Physician.

Assisted my Manager in re-staffing and personally training new employees on the new

EMR system.

[7/2008 – 10/2009] The Center for Wound Healing Bronx, NY

Far Rockaway, NY

Regional Biller (temporary part time position)

Solely executed all aspects of Hyperbaric and Wound Care billing for two New York

hospitals using IDX and SDK software. Cleaned up accounts receivable and

substantially increased revenue.

[7/2003 – 3/2008] Long Island Women’s Healthcare Group Mineola, NY

Business Manager

Increased profit margin by an annual total of $1,000,000

Troubleshot every aspect of billing and collections for my Physicians.

Audited every claim posted by the front desk, surgical coordinator and billers

daily before transmitting.

Introduced a new software system and personally trained every employee in 3

offices, front desk, back office, 2 office managers and billing staff.

Completely restructured the billing department in order for employees to work

cross-functionally as well as to produce larger revenues.

Implemented ancillary services from idea to revenue generating procedures.

Ex. Botox and laser hair removal

Conducted monthly meetings with the Doctors, Managers and employees. Evaluated

staff, coached and improved management skills.

Credentialed Physicians and negotiated contracts with insurance companies.

Maintained OSHA and HIPPA compliance and kept staff updated on all new CPT, ICD-9

changes and updates.

Lead training classes to teach 7 Physicians how to “code correctly.”

Maintained master calendar of all Physician schedules, meetings vacation time and


Prepared or modified any necessary documents for meetings, malpractice cases, and


Provided organizational support and any necessary administrative support for my

Physicians to include but not limited to: typing, filing, faxing, maintaining


Performed any necessary duties and responsibilities for my Physicians as well as

the staff as requested always in a timely fashion with a sense of humor and a team


[4/2000 – 7/2003] Long Island Women’s Healthcare Group Mineola, NY

Billing Supervisor/Payment Poster

Supervised a team of 4 collectors, 6 front desk billers and 1 surgical coordinator.

Troubleshot every aspect of billing and collections for my Practice Manager.

Promoted to Business Manager due to exceptional dedication and hard work.


[9/1997 – 11/1999] Winthrop University Hospital Mineola, NY

Medical Biller

Temporary billing position – hired permanently due to outstanding production and

billing knowledge.


Medical Mgmt. Masters in Coding Boot Camp 2008

ACOG E/M Coding and Medical Necessity 2005

Masters in Medicare 2005,2006,2007

Medical Mgmt. Coding for Optimal Reimbursement 2006, 2007

ACOG E/M Coding and Medical Necessity 2004

ACOG ICD-9 and CPT Coding 2004, 2005, 2006, 2007,2008,2009, 2012

St Francis College, Brooklyn, NY 1992 – 1993

Johnson C. Smith University, Charlotte, NC 1990 - 1992