JOEVANY NGUYEN

POWER STATEMENT I am a dedicated IT Professional. For example, when our Email Exchange Server crashed, I stayed until midnight to get the server up.

EDUCATION BA In Information Technology

Briarcliffe College December 2006

Bethpage, New York

CCNA

MCITP Certificate

Ace Computer Training

Certificate in Networking

Nassau BOCES Expecting May 2011

July 2010

August 2010

December 2001

Westbury, New York

TECHNICAL SKILLS Hardware

Routers, Switches, Hubs, PBX, Servers, Desktops, Laptops, and Peripheral Devices

Software

Office 97/XP/2007, Checkpoint, Exchange, PowerShell, Call Collector, Siemens HiPath4000 Assistant, Blackberry Enterprise,VPN, TCP/IP,Norton AV,McAfee, FaxPress, HiPath ProCentor, Siemens, Phone System/VOIP, Outlook, Exchange, ticketing softwares, etc…

Operating Systems

Windows NT, Windows 2000/XP/Vista/7, Windows 2000/2003/2008 Server, and MACs

EXPERIENCES

2007 – Present Network Administrator

W.A.C Lighting Garden City, New York

Researched and recommended any software and hardware purchase to meet ongoing organizational needs

Created and maintained documentation/policies/procedures. Asset management, IT finance reconciliation/budget

Supported staffs in NY/LA facility relating to installation, set up, configuration and maintenance of hardware, software, email, router, switches and the Internet.

Coordinated efforts with Human Resources on IT related functions for new hires and terminations

Built and maintained the web server in conjunction with external host conferencing and IT team in Asia. Troubleshot and followed up with issues promptly

Provided call center system stability, call recording, smooth network flow, backup, outlook, printers/faxes, Siemens phone system, VOIP, QLogic VMware, firewalls, setup blackberries on enterprise server, purchased/setup/configured laptops for sales team, etc…

2006 – 2007 Technical Support Engineer

FalconStor Software Melville, New York

Answered phone calls and email inquiries from users and provided technical support/guidance to resolve IPStor Failover/VTL issues

Logged all incidents, procedures, and client’s information into HEAT ticketing system

Setup hardware/software for testing purposes

2005 – 2006 Network Administrator, Intern

NationalGrid Hicksville, New York

Installed, upgraded, and configured network devices including routers, switches, and firewalls

Monitored and updated computer antivirus software and security patches using McAfee and Bigfix software

Revised and maintained documentation of existing network infrastructure

Setup and configured new servers and workstations; installed new software releases and system upgrades

Maintained hardware inventory database

Setup user accounts and maintained proper access rights to sensitive Electric and Gas operational data

Provided first level support and resolutions with Remedy software

Coordinated appropriate escalations to second level support.

REFERENCES Available upon request.

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