Administrative Assistant

Carmen Martin

***** **. **** **** 314-***-****

St. Louis, MO 63074 *.********@*****.***

OBJECTIVE:

To obtain a challenging position as an administrative assistant where I can maximize my communication and computer skills. Proficient in various computer programs, a team player who is very dependable and reliable, can take on various tasks and complete them in a timely manner, have great problem solving skills, work well under pressure and able to meet deadlines. Very eager to learn, open to new ideas and learn new things very quickly with little or no supervision.

EMPLOYMENT

Centric Group 07/10-Present

CSR

Assist customers with orders.

Assist customers with deposits.

Process credit card payments.

Track orders.

Track checks.

Express Scripts 10/06 - Present

CSR

Assist patients with applications for the Patient Assistance Program over the telephone.

Complete refills on prescriptions requested by patients and doctors.

Completed HIPPA and HPI training.

Assist patients with the 4506-T form over the phone.

Accept faxes for prescriptions that need to be processed.

Process credit card payments for certain programs.

Knowledgeable of several different program guidelines.

Knowledgeable of Medicare A, B, D, and Medicaid programs.

Process prescription transfers for patients.

Handle high call volume daily.

Proficient in V3.

Train new employees on different programs.

Proficient on the Astrazeneca, Rx Outreach, and Tennessee Cover Rx.

Set patients up for home delivery.

Verify insurance coverage.

Explain benefits to patients.

Setup new profiles using Rumba or Compass.

Explain co-pays or co-insurance.

Perform coverage checks on medications.

Process payments for patients.

First Bank 11/05 – 07/06

CSR I

Opened and closed the bank while following imperative policies and procedures.

Sold CD’s, IRA’s, money orders, and cashier’s checks.

Cashed checks, money orders, cashier’s checks and make deposits.

Balanced the teller drawer.

Greeted and helped customers.

Have attended several trainings like: Service 7, Deposit Knowledge, Respect in the Workplace, Sexual Harassment, and Teller training, Referral training, and new accounts training.

Assisted with opening new accounts.

Made several referrals for brokerage, mortgage, and loan departments.

Made referrals on home equities, car loans, personal loans, small business loans, preferred line of credit for business or personal use and investments.

Assisted customers with personal accounts and commercial accounts.

AIMCO, Durham, NC 6/02 – 7/03

Administrative Assistant

Filed all receipts and paperwork.

Accessed tenant’s information thru database and confirm accuracy of information.

Posted rent payments.

Processed A/R.

Posted work orders.

Universal Lumpers Inc., Denver, CO 1/02 – 6/02

Payroll Clerk

Processed payroll for 200 employees.

Processed A/P and A/R using spreadsheets in Excel.

Posted payments using Quick Books.

Updated large accounts.

Typed and sent out memos.

Organized all paper work and time cards.

EDUCATION

University of Missouri St. Louis

Received Bachelors degree in Criminal Justice and minor in Psychology 08/04-12/10

St. Louis Community College at Forest Park, St. Louis, MO 08/94 – 05/96

SKILLS

Knowledge of: Microsoft Word, Outlook, Windows 2007, Windows Vista, Outlook, Excel, Quick Books, Power Point, Access, Rumba, and 10 key. Also have a Pharmacy Tech License.

References available upon request

Contact this candidate