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Customer Service Manager

Location:
Reno, NV, 89509
Salary:
17.00
Posted:
January 29, 2012

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Resume:

Stacey L. Taylor

775-***-****

jwydvz@r.postjobfree.com

Summary of Qualifications

• Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.

• Examine, evaluate, or process loan applications.

• Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments.

• Hired and managed many individuals at several locations.

• Designed and implemented training programs

• Oversee the flow of cash or financial instruments.

• Recruit staff members and oversee training programs.

• Network within communities to find and attract new business.

• Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans.

• Prepare financial or regulatory reports required by laws, regulations, or boards of directors.

• Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping.

• Review collection reports to determine the status of collections and the amounts of outstanding balances.

Accomplishments

May 2003 Presented with Woman of Achievement Award, Reno Nevada

Member of American Academy of Professional Coders

Member of Medical Association of Billers

Achieved Vice President title only given to high achievers

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#Professional Background

October 2006 through February 2009

Vice President/Branch Manager, Irwin Union Bank

Opened expansion branch

Hired and managed entire staff

Business development, branch goals and customer service

Active in Business Network International, Professional Saleswomen of Nevada and

Entrepreneur Organization

May 2005 through October 2006

Vice President/ Premier Bank Client Manager, Bank of America

Managed over 400 clients with deposit, investment and lending recommendations

Minimum of quarterly contact with each client to build on banking relationship

April 1999 through May 2005

Branch Manager, Bank of America-multiple locations

Hired and managed entire staff

Responsible for branch sales and customer service goals

Obtained Series 6, 63 investment licenses as required by New York Stock exchange

Achieved title of Vice President

May 2003 Presented with Woman of Achievement Award, Reno NV

1999, 2000, 2001, 2004, 2005 Outstanding Branch Manager Award

1999-2005 Outstanding Customer Service Award

Education

1980-1981 University of Nevada-Reno -- Political Science

Awarded Scholarship from Associated General Contractors

1981-1983 Brigham Young University -- Journalism

2006-Present -- Continuing education to complete Bachelor’s in Political Science from University of Nevada-Reno



Contact this candidate