RAJKUMAR NAKKEERAN

EMAIL: jve82h@r.postjobfree.com

PH # 551-***-****

OBJECTIVE:

To obtain a position as Application packager utilizing my analytical, management skills, technical knowledge, troubleshooting skills to manage and support complex issues.

Summary of skills:

Over 10 years of experience in financial services industry, with 5 years of application packaging, System support / Packaging / Infrastructure Engineer, softgrid sequencing, system support, package and policy deployments, execution, monitoring with ability to support multiple tasks.

• Well versed Wise package studio and softgrid sequencing.

• Excellent Verbal and Written Communication Skills.

• Excellent Analytical and Problem Solving Skills.

• Managed offshore teams

• Extensive experience with Windows OS’s (NT 3.5/4.0/2000/XP/2003/2008/Vista)

• Sound knowledge on with OS automation/installs/upgrades, Sysprep, unattended,

WinPE and application install automation.

VMWare:

Server/Application Consolidation hosts for Virtual Servers. VMware automation and scripting. Creating/Designing “Golden Images” for VMware Virtual servers (Unattended, Sysprep, VB). Designing VMware infrastructure for IT projects based on backend VMware virtual servers. Upgrading ESX 2.x infrastructure to 3.0.

Programming:

VB Scripting, scripting/packaging applications (over 1500 completed) using MSIs, InstallShield/Admin Studio (all versions), WISE Studio (all versions), Installer 8.0/9.0, WISE Windows Installer 2/3/4/5

Professional Certifications:

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Systems Administrator (MCSA)

Sun Certified System Administrator (SCSA)

Diploma in Hardware and Networking (Orchid Soft Systems)

Implementing and Administering LINUX 7.0 (NIIT Ltd)

Roles:

Systems Engineer, Windows Admin, Customer Support Engineer, Application packager, Softgrid sequencer, Integration and deployment engineer and Desktop support

Educational qualifications:

Bachelor of Engineering from University of Madras

Diploma in Mechanical Engineering from Directorate of Technical Education

Contract Position Details:

Organization: Merrill Lynch, July 2006 to till date

Position: Application packaging developer.

Job Responsibilities Application packaging

• Creating MSI packages for workstation/server - using WISE Package Studio 7.0

• Managing deployments to end points with DSM 11.x Infrastructure

• Migrating/repackaging server-specific applications

• Development & Repackaging of Application packages into MSI

• Sequencing applications for Softgrid 4.x/ Microsoft Application Virtualization

• Extensive VBS, Winbatch, WISE and MSI scripting

• Creating/maintaining custom VBS wrappers

• Trouble shooting of enterprise package deployments & imaging/tasks within DSM

• Application Sequencing & virtualization

• Creating/maintaining custom tools written with Winbatch as per user requirement.

• Creation of customized packages using the vendor customization tools

• Management of hot fixes and patches

• Creation of response files and wrapper scripts

• Trouble shooting windows Installer packages

• Application packages for mixed Environments (Citrix,NT,XP,2003)

• Staging and deploying packages and Package Promotions in CA Unicenter MPE, SMS

• Creating and maintaining VMWare environment

• Scripting applications for XP/Vista/MS Server 2003 environments.

• Sequencing and publishing to Softgrid server.

• Managing the application virtualization.

• Sound knowledge on deploying XP and VISTA images.

• Testing the policy and deploying it to the servers and client pc’s

• Maintaining the support team in India and UK for package creation using wise package studio

• Providing technical support to the Client.

• Extensively working on Wise package studio, Softgrid, VMWare and DSM

• Coordination with vendors for patches and solutions to technical problems

• Actively participating in knowledge sharing sessions and creating technical documentation for future use.

• Providing emergency support (24/7) for critical deployments and package issues.

Organization: Verizon Data Services India Limited, February 2006 to July 2006

Position: System specialist.

Job Responsibilities System Engineer

• Extensively worked on Lotus notes and CMIS WEB tools.

• In-charge of supporting around two thousand users with respect to all hardware and software issues.

• Worked extensively on Compaq, HP and Dell desktops and laptops.

• Creating and maintaining VMWare environment

• Configuring Lotus Notes and fixing the Notes related issues

• Team led for the desktop support professionals

• Microsoft patches update

• Installation, configuration and maintenance of Hardware and Software

• Installing and Configuring Windows XP / 2000 Professional and Linux

• Extensively worked on operating systems like XP, Windows 2000 / 2003, Linux,

• Installing and supporting licensed and permitted software

• Installing and configuring OS and applications for Laptops

• Ensured that desktops are secured both physically and internally

before deploying it to the user

• Handling CMIS WEB tool for tracking the tickets

• Troubleshooting Network related issues

• Maintaining user accounts in Active Directory domain and providing Administrative access

• Installing and Configuring Network Printer

Organization: Clients: TRW, HitachiGST, SPGAgilent, Factiva, March 2005 to February 2006

Position: Technical support Engineer.

Job Responsibilities Technical support for Onsite customers

• Providing Global Data Center Service desk service for TRW

• The entire L1 problem and some of the L2 problems which come under the purview of Satyam will be taken care.

• Used the tools like Supply WEB (Go-Global UX), SAP R/3, Peoplesoft, Trans4m, & Action Remedy Systems

• Extensively working on Windows 2000, XP, and HP UNIX operating systems.

• Worked on IBM Uni-Data database.

• First line Functional and Technical support for SAP and PeopleSoft (Technical and Application support)

• Answer phone calls and route to appropriate group

• Resolve end user software, hardware and network technical issues, when appropriate

• Second Level Technical support for SupplyWeb and Hitachi PeopleSoft

• Record and track issues logged into the problem management system which is currently Helpdesk 2.0 issued by Peregrine Remedy Solutions

• Read and respond to e-mails by resolving issue or routing to appropriate group

• Listen to voice mail messages and resolve issue or route to appropriate group

• Communicate to Supervisor on high-impact problems and Other duties as signed by Supervisor or GDC Director

• Issue broadcast message to entire user community, when necessary

• Provide Reporting tasks ( SLA Reporting)

• Expedite issues to Management, if necessary

Organization: Client: Client: Hewlett Packard – U.S, June 2004 to February 2005

Position: Help desk Engineer.

Job Responsibilities Technical support for HP customers

• Troubleshooting the Hardware and Software Installation and to fix up the issue, DNS, DHCP server maintenance.

• Assigning NTFS permissions, Managing the users and computers,

• Handling all kinds of Network Problems also responsible for daily backup.

• Installation, configuration and maintenance of Hardware and Software.

• Installing and Configuring all HP Products

• Maintaining Average handling time.

• Supporting HP Desktop systems

• Avoiding fatal errors.

• Installing and Configuring Windows NT/2000 Server.

• Installing and Configuring Domain Naming Server and ADS

• Trouble Shoot all kind of Network Problems

• Installing and Configuring Network Printer.

• Policy Settings, Assigning the NTFS permission

Organization: Aadhitya Infomedia systems, June 2002 to June 2004

Position: System Administrator.

Job Responsibilities In-Charge of all desktops and laptops.

Project Description

• Implementation, Configuration, and Troubleshooting of Standard & Enterprise Network Systems Using Windows 2000 and Windows NT 4.0 Server, LAN & WAN TCP/IP based Application network.

• Performing Hardware, Network Security, Antiviral Management and Software installations, configuration, troubleshooting of assigned Servers and Network Systems.

• Installing and Configuring Windows 2000 Server Operating Systems.

• Managing Users, User Permissions and Creating folders for the users

• Managing Backup and Recovery.

• Providing the Internet access to the users.

• Creating users and maintaining passwords.

• Day to day administration and maintenance of LAN connectivity.

• Implementation, Configuration, and Troubleshooting of Systems Using Windows 2000 Professional and Linux operating systems.

• Performing Hardware, Antiviral Management and Software installations, configuration.

• Managing network printers

• Installing and Configuring Windows 9x, ME, 2000 Professional, Linux operating systems.

Organization: Tangent software solutions, Jan 2001 to June 2002

Position: System Administrator.

Job Responsibilities In-Charge of all desktops.

• Assembling, Installing and Troubleshooting of Systems.

• Configure System and Desktop policies and password ageing.

• Linux, Windows 2000 Server / Professional, XP

• Providing the Internet access to the users

• Creating users and maintaining passwords.

• Providing Printer access to users.

Personal Information:

DOB: March 21st 1978

Mobile: 551-***-****

References: Available upon request

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