GURDEEP GILL

***** ******** *********, ******, ***** 78750

248-***-****

jv9vc8@r.postjobfree.com

~ TEST ENGINEER ~

QUALIFICATIONS PROFILE

Innovative and enthusiastic professional seeking a position where outstanding leadership, interpersonal, corporate, and technical skills can be employed to its full potential. Exemplify extensive

knowledge of business processes, quality assurance, project management, technical research and analysis, and software design and implementation.

Highly commended as a Top Collaboratory Contributor awardee, with consistent project delivery success and process improvement achievement.

EDUCATION

MASTER OF SCIENCE IN COMPUTER ENGINEERING: 2008

Wayne State University ~ Detroit, MI, USA

GPA: 3.57/4.0

BACHELOR OF TECHNOLOGY IN ELECTRONICS AND COMMUNICATION: 2005

Guru Nanak Dev Engineering College ~ Punjab, India

Graduated with honors

AREAS OF EXPERTISE

Software Engineering and Networking

Test Engineering and Implementation

Software Design and Analysis

System Architecture

Test Automation

Troubleshooting and Conflict Resolution

Defect Tracking Software

Quality Assurance

TECHNICAL ACUMEN

Databases SQL Server 2008/2005 | Oracle | Teradata | Microsoft Access | Borland StarTeam

Languages Java | VB Script | JavaScript | C++ | SQL Coding | HTML | PHP | Wiki Markup

Software Packages/Tools Microsoft Visual Studio 2008 | SQL Management Studio | Toad for Oracle 9.7.2 | Oracle SQL Developer | SQL*Loader | SQL* PLUS

Testing Tools CMP Syslog Trap Generator | iReasoning | MG-SOFT MIB Browser | TightVNC | Secure CRT | IS Console | Poster

Version/Change Control BMC Remedy Suite

Web Servers Apache Http Server | Apache Tomcat 4.0 | IIS | VMwareVsphere Client | Putty

Graphics Adobe Creative Suite (Photoshop, Flash, and Illustrator) | FrontPage | Adobe Dreamweaver CS5 | Adobe Acrobat | Protégé

PROFESSIONAL EXPERIENCE

CISCO SYSTEMS, INC. (American multinational corporation with $40B annual revenue in 2010) | Austin, TX

Test Engineer, Cisco Remote Operation Services Jun 2010–Present

Analyze the scope and strategy of key project, and solely design and develop test cases. Implement test cases, determining bug in applications. Arrange and submit error-free defect report to the

development team, verifying bug fixing and executing Regression testing. Evaluate product requirement document, design document and functional specifications, service activation user guide, and

other relevant documentation. Coordinate with various teams across time zones.

Accomplishments:

- Conducted functional tests, regression tests, unit testing, acceptance testing, sanity testing, and system tests of ROS implementation and support in Cisco TelePresence solutions and load

testing for UCS, DMS devices and Quad Nodes in Cisco Remote Operation Services (ROS).

- Proactively troubleshot issues regarding management information base (MIB) variables and network parameters, ensuring business functionality were not affected.

- Proficiently simulated 2357 performance attributes per device for system testing with Sapro tool.

- Rendered PUI provisioning and discovery of various categories of devices through Service Activation (SA) Steps implementation in Remedy.

- Collaborated with Unified Computing Systems, including Sim-over-Sim (UCS-SOS), Cisco Multipoint Switch, and UCS devices (Brocade300, MDS9222, 6140, 5100, 200-210-250 Rack Servers, EMC

Celerra, Symmetrix devices, Quad Nodes, Window servers, Linus5.4.1, ESX 3.0-4.0, and ESXI) for peripheral and call details report testing.

- Oversaw various devices, such as Brocade, UCS, VMware, MDS, Window server, Rack servers, Linux, different versions of ESX, ESXI, NX-OS, MXE, DMP, DMM, DME, EMC and Quad Nodes in EM7

utilizing different kind of device modeling, including SNMP and ICMP Ping discovery both in EM7 G2 and G3 stacks.

- Validated test results utilizing the old stack G2 upon testing for the new environment G3.

- Provided end to end testing, including Service Activation in Remedy; provisioning in PUI; device management in EM7; and events flow checking from James server, Catalina, Nexus, and

ticketing in Remedy and User Portal.

- Exhibited masterful understanding of Automation Policies, Event Manager, and Event Mask in EM7; along with data collectors, message collectors, and DBs for both G2 and G3 stacks.

- Queried live devices using Poster and Curl Commands with xml/soap credentials for various UCS devices and ESX servers.

- Spearheaded ESX servers and Virtual Motion in VMware vSphere Client, efficiently working on faults related to Virtual Centers.

- Served as expert in Secure CRT5.0, Putty, UNIX vi Editor, CMPS Syslog Trap Gen, Tight VNC Viewer, Toad, WRSIM, Intersperse Consol and iReasoning tool; and in diverse kind of Syslog, Faults,

Traps, SNMP Object Navigator, and UCSM Information Model.

- Filed and tracked the bugs/defects using Cisco's Defect and Enhancement Tracking System (CDETS), with approximately 27,000 new bug records added to the system monthly.

Application Developer, SSTG – ROS Production Support Jun 2010–Present

Singlehandedly created interface, website Maintained web pages using Programmatic Function such as Macros, generating key complex content structures and dynamic contents.

Accomplishments:

- Strategically designed Service Technology R&D, SBD, and SSIC CEC Cisco websites from scratch for the Smart Services Technology Group (SSTG) and Business Service Engineering (BSE)

organization.

- Redesigned the home page in Macromedia Dreamweaver, successfully integrating the content into a directory-structured system.

- Created the Smart Service Technology Group (SSTG) website using Confluence Editor.

- Highly proficient with various Web 2.0 technologies and platforms, such as enterprise wiki, collaboration platforms, discussion forums, blogs, knowledge sharing, and workflow processes.

- Maintained direct involvement with the technical teams in testing and troubleshooting issues.

WAYNE STATE UNIVERSITY (Nationally recognized metropolitan research institution) | Detroit, MI, USA

Graduate Research Assistant, Computer Science and Information Technology (CSIT) Apr–Sep 2009

Played a vital role in BOXIR2, Designer, InfoView, SQL Server 2005, and Visual Studio 2005 settings. Adhered to best practices for universe and report design, progressively improving performance.

Accomplishments:

- Implemented the Data Integration Project through the following accomplishments:

- Utilized SSIS packages, loading data from a variety of sources in .txt, .xls, .csv, Oracle, and SQL servers.

- Pioneered stored procedures, triggers, functions, and views to aggregate data.

- Developed procedures, maintaining DB health and size-like shrink log files and job history check.

- Streamlined the Business Object Project integrating the following:

- Took part in the full life cycle of project from requirement gathering to production.

- Solely accounted for Reverse Engineer-existing reporting utility and documentation.

- Successfully resolved loops and chasm trap using alias, context, and universe parameters.

- Wrote test plans for UAT of BI reporting utility, settling issues found in UAT testing.

Student Assistant Jan–Dec 2008

Trained in Classical Fuzzy System development and pattern recognition; FIS editor, Membership Function Editor, Rule Editor, Rule Viewer, and Surface Viewer; and application of Neuro Fuzzy and

clustering techniques to model and classify system behavior.

Accomplishments:

- Designed and edited numerous types of Fuzzy Inference Systems (FIS), including Sugeno and Mamdani.

- Executed medical applications testing utilizing the Fuzzy Logic Toolbox.

BHARTI TELETECH LIMITED (One of the largest manufacturers of landline telephones in the world) | Punjab, India

Junior Engineer Feb 2006–Apr 2007

Assisted the senior engineer in the evaluation and development of new products. Provided circuit modification as per customer requirement. Tracked the feasibility of new alternate components in

existing product.

Accomplishments:

- Proficiently modified electronic engineering assemblies and schematics.

- Successfully troubleshot a variety of moderate electrical problems and recording performance of industrial control systems.

Programmer Trainee Jun 2005–Jan 2006

- Pioneered the ’95 Debarring Circuit for Telephone’ system.

- Created and utilized the Microcontroller-based ‘Telephone Analyzer.’

CERTIFICATION

Cisco Certified Network Associate (CCNA) Certification: In Progress

Dreamweaver Certification: In Progress

TRAINING

Basic Networking Training | Dreamweaver Online Training

PL-SQL Programming Online Live Training

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