Career Overview

Accomplished and dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Core Strengths

• Advanced interpersonal skills • Good with Microsoft Office

• Excellent work ethic • Good with Salesforce and other CRM

• Reliable platforms.

• Experienced and focused with home office • Available week days, weekends, and evenings

• Creative problem solver • Have a dedicated server and VOLP.

• Team Player • Excellent relationship and team building

• Excellent Communication • Strong Organizational Skills

• Outgoing • Excellent follow-through

• Customer Focused • Strong listening skills

• Commitment to quality

• Consumer and B2B Sales

Accomplishments

Customer Relations Manager:

• Increased client retention by 17%.

• Increased sales by $300,000 by training the customer service team in sales.

Conflict Resolution:

• Handled customer account inquiries, accurately providing information to ensure resolution of customer concerns and ensure customer satisfaction.

Inside Sales:

• Met and exceeded quotas generating 60+ calls per day on leads for both mortgage modifications for home owners and internet marketing for small businesses.

Work Experience

Smart Foods 4 Schools June 2011 to Current

Account Executive

Encinitas, CA

Responsible for:

• Selling Specialty foods to schools, nationally.

• Managing Customer Service for my accounts, which entails working with shipping, distributors, account receivables, and accounts.

This is a part time position.

Mod Pilot Inc June 2010 to June 2011

Account Executive

Carlsbad, CA

Responsible for:

• Sold educational material for mortgage modifications, nationally. Managing customer service for

my accounts, which entailed working with banks, processors, and account.

The Mortgage Maven February 1996 to August 2009

Owner

Encinitas, CA

• Owner of a mortgage brokerage responsible for sales, training, hiring, marketing, and customer service.

• Created a referral based mortgage business through excellent service and relationship building.

• Built a team of professional loan officers, processors, and administrator, all of whom worked from home offices.

Beads and More August 1993 to May 1995

Shop Manager

Encinitas, CA

• Responsible for training and managing employees, sales, classes and inventory for a retail bead shop.

The ADGAP Group October 1986 to October 1995

Customer Manager

Visalia, CA

• Managed a customer service team of 9, dealing with over 1000 accounts, 46 field reps, suppliers, account receivables, account payables, credit and collections.

• Hired and trained customer service staff.

Educational Background

Synanon College 1972

Humanities

BA

Tomales Bay, CA, Marin

I've taken many additional courses over my career .They included courses in Sales, Accounting, Real Estate and Mortgage, Cash Flow Management, Business Coaching, Marketing (online and off line), Social Media and more.

Contact this candidate