Medical Assistant Customer Service

ANGELA F. GREENE

*** **** ***** 347-***-**** Atlanta, GA 30315 ********@*****.***

MEDICAL ASSISTANT

SUMMARY

• Posses’ solid computer and data entry skills. Proficient in MS office suite, WordPerfect, and Lotus (with the ability to learn more). Able to operate 15-line telephone answering system

• Interviewed patients, took vitals (labs: urinalysis, Protime/INR, A1C, lipid Panel, Phlebotomy)

• Knowledge in vendor invoices, medical billing/coding and related operating reports.

• Detail oriented team player skilled in simultaneously handling multiple tasks.

• Energetic, able to multi-task, and work in fast pace environment.

• Strong interpersonal, organizational skills and production orientated.

ACCOMPLISHMENTS

• Promoted from sales associate to assistant manger within 3 month period.

• Top selling Extend Service Plans employee

• Advanced from cashier to self checkout and returns certified

• Created and organized information compiling commonly requested manual and functional packets.

RELEVANT EXPERIENCE

Medical Assistant Snelling Staffing Agency October 2009-Present

• Collected and record patients history, performed screening per providers guidelines

• Explained treatment procedures to patient/ family members as allowed

• Obtained insurance verification and verification of patients demographics

• Scheduled, rescheduled, and cancelled patient appointments

Medical Assistant Kaufmann Clinic June 2009- September 2009

• Collected and prepared laboratory specimen, returned patient phone calls

• Called prescription refills into pharmacy, detailed charting noting, DEXA scan

• Prepared and administered medication as directed by a Physician

• Prepared patient for examination, take electrocardiogram, and instructed patient about medication and special diets

Customer Service Nationwide May 2004- April 2009

• Processed transactions according to established procedures

• Operated computer and handled layaway transactions

• Handled customers’ inquires on the phone and sales floor

• Processed credit cards applications

Office Assistant Graphic Solutions February 2000- December 2004

• Greeted guest and prospective clients in a professional and friendly manner

• Prepared escalation reports for claim adjustor/Supervisor to follow-up

• Placed orders over Internet using EZ MAC

• Coordinated meetings, prepared board meetings and social function packets

EDUCATION

Chattahoochee Technical College

Medical Assisting

2007-2009

Aiken Technical College

Office System Technology

1998-2000

Anticipate: June 2000

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