Ismael J. Aragon Sr.

**** *. ****** ****** ****: 559-***-****

Fresno, CA 93726 Message: 559-***-**** jtgp5j@r.postjobfree.com

PROFILE

• Over 18yrs experience in Operations, to include production, quality, distribution, and logistics.

• Proficient with Warehouse Management Systems (AS400, voice pick and radio frequency).

• Conducted & documented Sarbanes & Oxley audits for various departments.

• Experienced with payroll systems (Kronos and SAP) & Customer Service.

• Bilingual – Spanish (read, write and speak); Great communication skills.

• Good analytical skills, positive attitude, productive and supportive.

EXPERIENCE DETAIL

2009 – Present Electronicish (Self Employed) Fresno, CA

Internet Business (Licensed Retail)

• Purchase electronic customer returns from large vendors.

• Provide own transportation, loading & unloading.

• Test & ensure all products are fully functional.

• Advertise product on ebay, amazon, craigslist, bonanzle & coordinate sales & shipping.

• Maintain an accurate book keeping journal for quarterly taxes.

• Customer service over the phone and in person.

2008 – 2009 Staples, Inc. Stockton, CA

Receiving/Returns Supervisor

• Open facility, receive inventory accurately and damage free.

• Ensure optimal inventory levels of full goods are maintained in order to fulfill daily sales.

• Enforce company policies & procedures.

• Process customer returns & issue appropriate credit returns.

• Work closely with customer service & customers on suspicious returns.

2007– 2008 Pepsi Bottling Group Fresno, CA

Product Availability Manger

• Provide timely service to customers while minimizing warehouse and production costs.

• Schedule the receiving and delivery of raw material and finished products in a timely manner.

• Ensure optimal inventory levels of full goods are maintained in order to fulfill daily sales.

• Supervise the efficient loading of orders to minimize customer out of stocks.

• Develop capability of warehouse loading team and Product Availability Supervisors.

• Manage a crew of 45+ employees (union site).

• Work closely with the union to ensure correct policies and practices are being enforced.

1992 – 2007 Kraft Foods, Inc Fresno, CA

Distribution Warehouse Supervisor

• RF WMS Expert for facility. Troubleshoot/maintain/train and provide procedures for new processes.

• Supervise/train/manage/motivate/mentor 30+ employees.

• Prepare monthly, daily and or weekly financial reports and required record retentions.

• Accurate shipping and receiving of finished goods and raw materials. Satisfying all customers.

• Maintain accurate inventory levels of raw material/finished goods to ensure flawless production runs.

• Ensure a safe working environment for all employees/visitors. Enforce PPE’s and all safety policies.

• Conduct internal Sarbanes - Oxley audits for various areas/departments.

• Determine work scheduled based on volume and process payroll through SAP.

• Maximize outputs on production line to include cost savings and performance optimizations.

• Site Champion for performance labor tool (WTO).

• Member of the interview, safety, inventory control and WMS teams.

• Responsible for appraising performance and disciplining employees. To include conflict resolution and maintaining harmony among employees.

• Assist and manage project as identified by manager (facility and individual goals).

MATRCIS - WMS Optimization

• Review & prepare documentation of the sites WMS functionality, ensure WMS is being fully utilized to the sites best interest.

• Implementations of WMS advance features.

• Rezone warehouse to ensure the fast/slow product is stored in the best-cost efficient location.

• 100 % travel to multiple states within the Kraft Foods network.

MATRICS - Implementation Project Coach

• Analyze current WMS and prepared site for seamless transition to a new WMS that was Y2k compliant.

• Pilot and rolled out WMS in a fully robotic warehouse system in Battle creek, MI.

• Translated procedure and trained bi-lingual (Spanish) employees in Woodstock, IL.

• Pilot and rolled out site with WMS for raw and packaging materials in Fullerton, CA.

• Provided training and hand on for all WMS key players.

• 100 % travel to multiple states within the Kraft Foods network.

3rd Party Logistics for Kraft Foods Stockton, CA

Systems Administrator –

• Maintained the local LAN, including new employee setup (PC/Phones).

• Worked closely with IT support on controller, printers and operating systems upgrades.

• Installed various configurations of hardware and software per corporate request.

• WMS site expert, primary contact for all system related issues, 24/7.

• Supported and backed up in all staffing positions to include Customer Service, Inventory Control/Planning, and Supervision.

• Presented ideas for improvements as a member of the safety team.

3rd Party Logistics for Kraft Foods Stockton, CA

Customer Service Representative - 3rd Party Logistics for Kraft Foods

• Answered all incoming call from CSR’s and Sales Reps to ensure 100% customer service satisfaction.

• Made modifications to existing orders and coordinated shipping with the warehouse.

3rd Party Logistics for Kraft Foods Stockton, CA

Truck Coordinator – 3rd Party Logistics for Kraft Foods

• Monitor loading and unloading, insuring timely task completion.

• Made carrier dock appointments for all outbound & inbound shipments.

• Communicated daily with carriers.

• Organized outbound truck schedule based on deliveries times and appointments.

EDUCATION SUMMARY

University Of Phoenix Attended in 2001/2002

Franklin High School Graduated 1987

San Joaquin Delta College Completed 2 yrs – Computer Science

MTI Business College

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