Customer Service Project
Resume:
Susan Garcia
Poway, California 92064
***********@*******.***
Qualifications Summary
Flexible and adaptive professional Information Technology (IT) Senior Technical Writer/Editor with experience in creating documentation for a wide-ranging audience, from highly technical engineers to new end-users. Strong background in creating Software Development Lifecycle Documentation (SDLC) and regulatory compliance documentation for military/defense and medical device/pharmaceutical industries.
Software / Tools
Microsoft Word, Excel, PowerPoint, Access, Visual SourceSafe, Visio, Project, Internet Explorer, and SharePoint. DOORS, Windows NetMeeting, Adobe Acrobat Professional, 3D, Framemaker, and InDesign. Telelogic Change, Documentum, Agile, SnagIt, SAP, and Windchill PDMLink.
Education
Bachelor of Science, Business Management/University of Phoenix, San Diego, California
Professional Experience
General Atomics Aeronautical Systems, Inc., Reconnaissance Systems Group,
San Diego, California
Senior Technical Writer/Editor, June 2011 – April 2012
As part of the Technical Publications team, responsible for proofreading, formatting, and editing technical documents including contract deliverables (monthly status reports, contract funds performance reports, requirements specifications, test reports, and statements of work, etc.). Additionally responsible for:
• Coordinating deliverables schedules and timelines; ensuring timely input solicitation from Authors to meet stringent government contract deliverable deadlines.
• Ensuring current and appropriate company logos, proprietary statements and contract assertions are included.
• Reviewing and uploading technical document deliverable as Copy Editor within PDMLink, and coordinating approval signatures with stakeholders.
Gen-Probe, San Diego, California (Peak Technical Services)
Senior Technical Writer, November 2010 – January 2011
• Worked as part of the Development Manufacturing team at a bio-engineering firm to develop, design, and control instructional and informational tools including: service and user manuals, parts manuals, Procedure and Help Guides, and Bill of Material (BOM) lists.
• Acted as Gatekeeper for the documentation development system by maintaining and monitoring all document activities, this included: writing, editing, formatting and facilitation of all documents through the approval process. Contributed to work instructions, process review guidelines, SOPs, and Wiki-based style guides/templates.
Abbott Vascular, Temecula, California (M.E. Weaver and Associates)
Senior Technical Writer, May 2009 – December 2009
• Managed documentation for a global IT policies and procedures regulatory compliance project. Collaborated with Third-party regulatory specialists, internal subject matter experts, and various IT professionals to improve interpretation of regulatory requirements for project managers.
• Managed scope, planning and timeline for this project while coordinating input, reviews, and document versioning and electronic storage.
• Worked closely with Document Control to prepare, edit, coordinate signatures, and submit Change Request forms for corporate Intranet website submittal and release.
Carefusion, San Diego, California (Adecco Engineering and Technical)
Business Analyst / Technical Writer, January 2009 – May 2009
• Worked as part of the Business Intelligence Customer Service team to gather data and create trending analysis reports for internal and external customers using SQL Server, Access, Excel, and SAP.
• Created a department SharePoint layout for improved efficiency for file sharing and data assimilation. Performed research on emerging and changing trends in the medical regulatory agencies.
• Worked with Document Control to complete regulatory compliance documentation (validation spreadsheets) in response to CAPA requests.
Abbott Vascular, Temecula, California (M.E. Weaver and Associates)
Senior Technical Writer, February 2007 – December 2008
• Developed Software Development Life Cycle (SDLC) regulatory compliance project documentation within the global SAP department including:
Business Impact Analysis Requirements Specifications
Requirements Specifications
Project Plans Configuration Management
Implementation Plans
Risk Analysis
Design Plans
Testing and Implementation Plans
Disaster Recovery Plans
MTS Technologies, Inc., San Diego, California
Senior Technical / Proposal Writer, September 2000 – February 2007
• Responsible for following a process of established corporate guidelines of assessing requirements, scheduling and collecting input from subject matter experts, and developing text from various media and formats into a final deliverable.
• Created and edited white papers, statements of work, user manuals, help and system installation guides for Navy medical information technology and academic clinical programs.
• Coordinated input from subject matter experts, software/hardware/database engineers and government management clients to develop technical, SDLC, and marketing documentation including appropriate graphic illustrations.
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