MICHELLE MASSARO

**** ******* ***** * *** Vegas, NV 89147 702-***-**** jpn1ma@r.postjobfree.com

Professional Profile

A high energetic, team playing performer with exceptional interpersonal, oral and written communication skills, that works well with people of all levels; Detailed, goal-oriented customer service professional with proven sales, leadership and management experience; Excellent financial awareness and the ability to get the most out of all budgets; Ability to multi-task and prioritize under tight deadlines; Knowledgeable in new and repeat business in highly competitive markets.

Employment Experience

Special Events Manager March 2004 - Current

Bellagio, Las Vegas NV

• Accountable for the logistics and operations of all special events.

• Recognize opportunities and areas for the cost savings

• Ensure quality of service delivery.

• Hire, train and supervise support staff required for events

• Broad and diverse responsibilities encompassed all aspects of entertainment business development.

• Interact with clients, providing advice in the selection of themed events.

• Monitor production to insure realization of customer specifications.

• Negotiate with contracting vendors and suppliers for necessary provisions.

• Coordinating with Audio Visual, Decor, Entertainment, Casino Marketing, Food & Beverage, Banquet Services and Banquet Set-up.

• Execution of advertising market and development of promotions/events.

• Ability to function in a variety of capacities within the Special Event structure.

• Provided superlative customer service and support.

Special Events Coordinator May 1999 - March 2004

The Mirage, Las Vegas NV

• Accountable for the logistics and operations of all special events.

• The development of functions, creating budgeting, purchasing and keeping up with the newest trends for successful events.

• Excellent excel at creative writing, excel and word.

• Striving to transform any event into a unique experience for guests.

• Worked directly with in-house printers to design and produce all marketing materials

Retail Supervisor September 1997 - May 1999

Treasure Island at The Mirage, Las Vegas NV

• Trained, supervised and assessed new personnel.

• Ordered and controlled inventory to maintain profitable costs.

• Collaborated with management in developing training methods and manuals.

• Customer service, customer correspondence and supervised sales staff.

• Assisting department manager with men’s fine jewelry, Spa & Salon merchandise.

COMPUTER SKILLS:

• Microsoft Office, Power Point, Daylight, Adobe Professional, SharePoint and Meeting Matrix

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