TYLER CALE KEYS

****Glenridge Dr. Atlanta, GA ***42

601-***-**** (cell) Email: jpkwz2@r.postjobfree.com

Qualifications Summary: Experienced in working in a fast-paced environment, that demands strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and committed to superior customer services to all customers. Detail-oriented and resourceful in completing projects: able to multi-task effectively. Proficient in many computer programs such as: MS Office, Excel, Lotus 123, Power Point, QuickBooks software, Access, Outlook, People Soft 8.0-8.9, Oracle, Mass 500 &90,SAP, Great Plains, SoftTrax, Iren

Education

University of Southern Mississippi, Hattiesburg, MS (May 04)

Bachelor of Science in Business Administration – Marketing/Minor Accounting

Experience Highlight:

AR Analyst/Collections, CDC Software Systems Atl, GA (August 10-January 11) Contractor

• Managed and Monitored the AR email inbox daily

• Direct contact person for any billing issues for all CDC customers

• Managed over 400 customers portfolio’s ranging up to 5million dollars

• Research and reconcile short payments and over payments

• Issued debits and credits to accounts

• Worked with the CDC Legal Team to get all needed documents for courts

• Issued check refunds for over payments

• In charged of running weekly aging reports for all CDC companies

• In charged of creating Ad Hoc reports and calculating DSO Reports for upper management

• Called customers on past due invoices and collected on accounts

• Worked with sales, and the billing team to resolved billing issues in order to collect on past due statements

• Suggested recommendations and procedures for the AR Dept. in order to keep the DSO down

• Obtained PO numbers for invoices

• Worked with the AP team in getting the needed documents for expense reports

• Completed W9 per customer request

• Trained new hires on the policies and systems

• Reviewed the cash report daily

• Worked the CDC cash team and customers to correct misapplied posting of cash

• Educated customers on their payment terms and their contractual agreements

• Created and mail Final Demand letters for past due customers

• Informed upper management when a customer should be placed on support hold

Billing/Accounting Specialist, Beavex, Atlanta, GA (April 08-June-10) Transportation

• Research and reconcile short payments and over payments

• Create and Analyze aging reports and report findings to management

• Call customer on invoices that have an aging of 45 days or greater (collections)

• Work with other departments to make sure accounts are current

• Oversee and update customer master file with any changes such as credit card information, company name changes, contact changes, address change and billing dates (Net 30-45)

• Work directly with terminals to place an account on hold or off finance hold

• Issue and complete W-9 forms for new vendor set up

• Monitor and manage all transactions dealing with new vendor set ups

• Invoice two hundred or more customers monthly

• Create batches and coding invoices to the correct GL accounts

• Audit invoices for incorrect charges

• Verify totals equal each other in MASS, Great Plains and Excel spreadsheets

• Make any Add, Changes and Deletions (ACD) to customer invoices and records

• Review customer contracts

• Reconcile invoice discrepancies which could be related to pricing or other variables

• Issue debits and credits to customer accounts

• In charge of constructing the fuel matrix charts using Excel and outside data used from the National Fuel Website

• Communicate directly with internal and external customer dealing with billing, chargeback’s, route tracking, accounting or collections issues

• Communicate with sales team and customers via email, fax and phone to rectify any discrepancies with accounts and invoices

• Monitor Direct Cost relating to Revenue

• Meet with Accounting, Sales and Finance managers weekly to review how changes impacted revenue (Revenue Recognition)

• Reconcile daily and monthly with Banks dealing with deposits and NFS returns

• Research and calculate any unbilled Revenue

• Enter credit card chargeback’s and daily deposits into accounting system

• Research and resolved any credit card chargeback’s

• Assist in printing and mailing checks weekly

• Process check and credit card refunds

• Research over payments and process the necessary refund

• Run weekly and monthly billing reports to ensure billing and cash is being applied correctly (GL Accounts)

• In charge of mailing, emailing, faxing and EDI of invoices

• Assist in posting payments to accounts and general ledger

Billing Accountant /AR Analyst, Premiere Global Services, Atlanta, GA (Oct 05-Dec 07) Telecom

• Researched and analyzed different billing issues in multiple systems

• Worked with Premiere sales team and Collections Department to resolve past-due accounts (30 days or older) also made some soft collection calls on accounts

• Main support structure for Premiere Sales, Accounts Receivable, Cash Application and Collections Teams.

• Worked with the Accounts Resolutions team to place or release a company from Finance hold

• Used D&B to determine customers credit limit

• Pulled online credit reports

• Provided updates and hoc reports to the general manager about open and closed accounts (payment history, aging, bill to person, rate reports, credit card information, credit reports, month end and closing reports.)

• Verified that totals matched in Excel with the totals in Mass 500 and other reports

• Created and analyzed different reports using pivot tables, V and H lookups

• Helped in posting cash to open invoices and researched some lock box transactions

• Approved electronic wires payments daily and ACH payments

• Issued credits and debits on customer invoices and accounts ranging from $1 to $800,000 dollars (adjustments)

• Helped in the implementation of tracking major accounts

• Invoiced 500 or more invoices monthly for Fortune 100 and 500 companies and ran daily batches (high volume)

• Supported the sales team with any information necessary to performed their daily functions

• Educated sales team daily on policies and procedures of debits and credits on invoices

• Coordinated with our cash team to make sure cash is being applied to the correct accounts and invoices

• Re-billed customers for charges that did not appear on pervious invoices

• Re-rated incorrect invoices with the correct rates

• Transferred monetary charges and moderators from one account to another account

• Communicated with sales team via email, fax and phone to rectify any discrepancies with accounts and invoices

• Worked along with the Rate team dealing with customer contracts and contracts agreements

• Assist in new company set up with various departments

Business Account Manager, Bellsouth Long Distance, Atl, GA (Oct 04-Oct 05) Telecom Contractor

• Managed large B2B accounts on a daily basis (200 or more monthly)

• Monitored accounts daily and maintained advanced features per customer requests such as pack codes and being listed in the 800 directory

• Provisioned and check relays and PVT to make sure they where working properly

• Transferred numbers from one carrier to new carriers

• Trained new hires

• Served as the direct contact person (Account Manager)

• Resolved all customer account issues in a timely fashion

• Answered incoming calls (call center)

• Worked with a national database (SMS) diagnose problems and keeping accounts working properly on the Bellsouth network (Technical)

• Serviced as a liaison between various departments to provided resolution for trouble accounts such as number not working properly on the BellSouth Network

• Worked with Bellsouth sales team in receiving and completing orders (T1, T3, provisioning) (Technical order entry)

• Worked under a time constraint to make sure each order was completed in a timely manner

• Made changes to orders and also deleted inbound and outbound orders

• Researched and analyzed different billing issues to insure proper billing and to prevent fraudulent activity on accounts

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