bank operations specialist/ IT specialist

Jeffery Walker

**** ****** ******* ** *******, Texas 77086 832-***-**** ****************@*****.***

PROFILE

 6 years of progressive experience within Computer Information Systems

 Familiar with Windows XP, Vista, NT, 2000 & 2003

 Knowledge of LAN/WAN Networking, Data Communications, Network + and A+, and AS/400 (520,720) ISeries, PC5250 Emulator, Terminal servers, Citrix, PeopleSoft 8.0, JDEwards, IPMON9.0, TCP/IP, Printers, Client Access, GUI, ISeries Navigator, IPL’s, PTF,POD, Item capture, check 21

 Experience in system operations and customer service, Data Center Operations

EMPLOYMENT

EOG Resources July 2009 to Current

Houston,TX

Senoir AS400 operator/Help Desk

 Run scheduled jobs

 Set up jobs in ROBOT

 Monitor all activity on AS/400

 Responsible for all media (tape library)

JP Morgan chase Bank February 2009 to Current

Houston, TX

Risk Ops Analyst

 Work all fraud reports (ASI19, ASI16, EARNS, ON-US, KITE, REG CC)

 Monitor all online fraud (wire transfer, bill payment, online payments)

 Provide customer service to bankers and customers concerning fraud

 New account screenings

Jack Henry & Associates April 2000 to January 2009 Houston, TX

Technical Support/Help Desk

 Facilitated the initial setup of new banking institutions on AS/400

 Traveled onsite to banks and trained bankers on AS/400 menus and printer. Provided training for all JHA products (POD, ITEM CAPTURE IMAGE MAX SYNERGEY CHECK21)

 Provided customer service support for all Jack Henry banking institutions nation-wide

 Run daily scheduled jobs (End of Quarter/Year) on AS/400

 Print scheduled reports daily

 Responsible for daily backups and all media (8mm, magstar, ultrium tapes)

 Restore job on AS/400

 Set up New User/Printers on AS/400

 Responsible for sending media offsite (Iron Mountain)

 Provided Customer Service for over 600 banks

Bank of America/Nations Bank April 1997 to July 2000 Houston, TX

Help desk

 Create and maintain user profiles.

 Set up printer devices for branches

 Provide telephone support for new and existing customers

New Accounts Representative

 Initiated new business and personal accounts (i.e. CD, IRA)

 Instrumental in the merger of Bank of America and Nations Bank

 --------------

Vault Supervisor

 Audited bank tellers daily to ensure accuracy of cash ----

 Ensured that the bank vault balanced daily, including all teller change orders and coins

 Prepared and ensured that currency was shipped daily to the Federal Reserve Bank

EDUCATION & CERTIFICATIONS

E.L. Furr HS 88-92

Houston Community College 92-94

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