Manager Sales Customer Service Quality Control
|MABEL RODRIGUEZ RIVERA
HC * Box **** Bajadero PR 00616 (787) ***-**** email@example.com
OFFICE MANAGER/HUMAN RESOURCES GENERALIST/ADMINISTRATIVE
Extensive background in HR generalist affairs, including experience in employee recruitment, benefits and compensation, HR records management, HR policies development and local labor law knowledge.
Demonstrated success in negotiating win-win compromises, developing corporate policies, job descriptions and management reports.
HR Department Startup
General Office Skills
Staff Recruitment & Retention
Orientation & On-Boarding
Front Office Operation
HR Policies & Procedures
May 2010 – April 2011
Sam’s Club Barceloneta, Puerto Rico
Jewelry Department Team Leader
Participate in creating a shopping environment that encourages members to purchase merchandise and services. Supervise and assist in sales and customer service activities. Train and coach new and existing associates in selling skills, product knowledge, visual merchandising standards and merchandise maintenance to make the members shopping experience pleasant and to strengthen customer loyalty. Prepare and review sales and inventory reports. Manage and control department budget. Prepare associate work schedules and do entries at smart system. Receive and verify merchandise. Compare Club prices with the competitors and communicate to the Purchasing Department. Realize daily and bi-weekly inventory. Prepare associates annual performance reviews.
December 2006 –October 2009
BE&K Biopharm, Guaynabo, Puerto Rico
Office Manager/HR Generalist
Manage and handle documentation related to benefits, health plans, performance reviews and record management. Manage terminations and hiring issues. Perform interviews and give Company General Orientation trainings. Manage local contracts, utilities, office rent, telephone, cell phones, power, copier machines, office supplies, preparing contracts for external contractors, getting certificates from Fondo del Seguro del Estado, maintain contact with Human Resources and Labor Department Government office and Dealing with the Health Insurance Company. Responsible for all financial accounting ledgers, transactions, reconciliations, etc. Analyzes and creates financial reports and records. Reviews and verifies the accuracy of journal entries and accounting classifications. Create and maintains charts spreadsheets and database on a pc. Monitor office expenditures and adherence to budget. Work in the office start up. Obtain and analyzes quotation for buy and lease office furniture and equipment (copiers, scanners, printers, fax). Obtain all government certifications for the office. Assists General Manager and two directors in the department organization and administration. Maintains inventories of supplies, establish filing systems and processes accounts payable. Write and review company policies and procedures. Organize social activities, trainings and meetings. Coordinate travel arrangements, car rental services, and hotel reservations.
April 2005 –September 2006
Print & Document Services Supervisor
Manage the print-for-pay process and ensure all orders are completed in a timely manner from beginning to completion. Provide training, feedback, support and guidance to hourly associates. Maximize sales by assisting in the development of sales-oriented hourly associates. Develop action plans to improve sales and performance. Assist in managing payroll administration, budgeting and annual performance review process. Manage all PDS in-store vendor problems, monitor order logs, and maintain open communication. Ensure all associates adhere to proper security, sanitation, and safety guidelines. Responsible for the weekly Operations Update. Work with the Commercial Account Managers to drive sales by communicating potential leads and understanding customer job requirements. Build strong relationships with all supply vendors.
February 2004 – April 2005
Schering-Plough Products, LLC, Manatí Site
Documentation Technical Clerk
Assists Equipment and Computer Systems Validation Manager in the department organization and administration. Coordinates daily activities for the Section Manager and his subordinates. Perform verification of all department employee payment (KRONOS). Perform secretary related and typing tasks supporting the department functions. Handling daily department reports. Coordinate meetings and trainings inside and/or outside the company. Change SOP’s to Documentum Format. Purchase Materials thru JDE and AS 400 Systems. Handling departmental budgets. Make entries into ISOtrain for consultants and employees. Participate in ISOtrain system audits. Prepare curriculums, modules and training matrix. Teach and give trainings to Validation Department personnel.
June 2002-February 2004
Validation Consulting and Financial Service Inc.
Wrote Standard Operation Procedures and, Validation Specifications for the Schering Plough Products, LLC Manati Equipment Validation Area. Change SOP’s to Documentum Format. Performed secretary related and typing tasks supporting the department functions. Handled daily department reports. Coordinated meetings and trainings inside and/or outside the company. Maintained department’s supplies such as office or laboratory equipments Prepared, and audited Inventory Position Forms, Qualification Matrix and Training Rosters for the Equipment Validation Area. Purchased Materials thru JDE and AS 400 Systems.
September 2000 – April 2002
Abbott Diagnostics, Inc. Barceloneta, PR.
Quality Control Section Manager Clerk
Assisted Quality Control Section Manager in the department organization and administration. Coordinated daily activities for the Section Manager and/or her subordinates. Performed verification of all department employee payment. Performed secretary related and typing tasks supporting the department functions. Handled daily department reports. Teach new hires about the product manufacturing process .Coordinated meetings and trainings inside and/or outside the company. Maintained department’s supplies such as office or laboratory equipments. Prepared agenda and coordinate travel arrangements. Coordinated activities for a Quality month by scheduling conferences, monitoring participation, and creating a teamwork environment.
December 1996 – September 2000
Abbott Diagnostics, Inc. Barceloneta, PR.
Reviewed, developed and wrote SOP’s. Responsible for documents electronic processing and transmission. Maintained and updated manufacturing device master documents files. Performed document changes in computer system and data entry. Give training and tours at the facilities to new hires. Performed typing tasks supporting the department functions. Provided Safety and GMP’s trainings to Quality Area employees. Supported Documentum implementation and BOM’s actualization project.
July 1991 - December 1996
Abbott Hospitals, Inc. Barceloneta, PR.
Provided training to new hired employees. Facilitated the knowledge of what Abbott Hospitals Incorporated is and teaches all the productions Area operations. Provided coaching in GMP’s trainings and verified SOP’s.
AMERICAN UNIVERSITY Manati, PR
Certification in Human Resources (graduated with honors), 2009
AMERICAN UNIVERSITY Manati, PR
Bachelor Degree in Business Administration (graduated with honors), 1996
Major in General Management
Complete trainings in the areas of labor laws, compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security.
Society for Human Resource Management (SHRM)
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