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Customer Service Medical

Location:
Goodyear, AZ, 85395
Salary:
negotiable
Posted:
December 27, 2011

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Resume:

Kathleen Romano ***** West Desert Flower Drive

jlweon@r.postjobfree.com Goodyear, AZ 85395

Home 623-***-****

Cell 602-***-****

APPLICABLE SKILLS

Ability to work independently and meet deadlines in a multi-task environment.

Displays dedication and determination in all endeavors with diligent attention to detail for optimal end results.

Efficiently prioritizes tasks with excellent time management and organization skills.

KEY QUALIFICATIONS

Medical Billing • Medical Coding • Payment Posting

ICD-9-CM • HCPCS • CPT • Introduction to ICD-10-CM • Scheduling • Insurance Verification

Co-Payments and Deductibles • Medical Terminology • Anatomy & Physiology • HIPAA Compliance

Government Payers • Medicare • Medicaid • Tricare • Third- Party Payers

CMS 1500 • CMS 1450 (UB-04) • EOB’s

Electronic Medical Records (EMR/EHR) • Worker’s Compensation

Managed Care (HMO, PPO, and POS) • MEDISOFT • Office Management

Insurance Claim Processing • Insurance Billing Procedures • MS Word/Office

Medical Office Procedures • Computer Skills • Data Entry • Type 30wpm • 10-Key Skills

EDUCATION

Ultimate Medical Academy, Tampa, FL

Medical Billing and Coding, Diploma January 2012

Medical Office training includes: medical terminology, anatomy and physiology, disease processes, surgical procedures, life cycle of an insurance claim, health care settings, health care payers, procedure and diagnosis coding from medical records, reimbursement systems, facility billing, keyboarding, word processing, medical practice management systems, and life skills for success.

WORK HISTORY

Sears - Mesa, AZ 08/200*-******

Consultative Associate

Dept. Manager, responsible for training, scheduling and assigning tasks for 10 employees.

Greeted and provided exceptional Customer Service and Guidance.

Dealt effectively with complaints and other issues.

Responsible for the security of diamonds and stones.

Participated regularly as Cashier, computer, unloaded merchandise and stocking, cleaning, created displays.

Answered incoming phone calls and dealt with inquiries in a prompt proficient manner.

Bashas - Mesa, AZ 05/2007 - 02/2009

Bakery/Deli Clerk

Cashier and Customer Service.

Take customer orders, and fill customer orders.

Conducted preliminary food preparation.

Responsible for setting up serving lines, garnishing food items, and applying food protection and sanitation measures.

Responsible for receiving and properly storing foods and supply shipments.

Pinal County Sheriff - Florence, AZ 01/2007 - 05/2007

Detention Officer

Supervised the safety of fellow Officers and also of the male/female Inmates.

Watched over 4 full pods of 35 plus inmates per pod.

Alert to notice an emergency situation and do immediate lock-down and call throughout for assistance.

Effectively communicate with inmates regarding concerns and answering requests for needs.

Walgreens - Mesa, AZ 08/2001 - 12/2006

Customer Service Advisor

Certified Kodak Specialist.

OSHA Certified for hazardous chemicals.

Dept. Manager, responsible for assigning/prioritizing tasks and setting goals.

Responsible for customer service and answering phone calls.



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