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Mark has over 15 years of retail technology consulting experience. Over the years he has also worked in the retail industry as a senior buyer, and in merchandise and inventory planning. Mark has also worked in store operations management for one of the nation’s largest department stores.
He is an expert in Supply Chain, Purchasing, and Inventory Management systems, having experience in both packaged and custom developed systems. His business background allows him to architect extensions and enhancements for his clients when they are absolutely needed.
Mark is also experienced in Change Management leadership. He is a advocate for Change Management and training early in the project lifecycle. He has developed a system streamlines training documentation through intersecting with user test scripts. Mark displays broad functional retail knowledge and proven IT and business process improvement experience. He is recognized as an expert author and subject matter expert within the global retail and supply chain technology sector.
Mark displays exceptional problem solving, organizational, interpersonal, leadership and communication skills. He has many years experience in the selection, implementation, and support of packaged retail systems. He has authored numerous charters, led corporate project initiation activities and communications. He is highly skilled in requirement gathering, as well as current process documentation and new process engineering. He has worked on many custom built systems as well as enhancements to existing systems. Mark is recognized as an Oracle (and RETEK) ERP subject matter expert.
Manager Capgemini Retail Applications Track Manager Jan. 2011- Present
Led Business Analyst team in current process documentation for 4 disparate systems across multi national installation base. Strategize process re-engineering to common process and systems across 8 countries and four business divisions to a singular global operating system.
Managing Partner Think Forward Consulting, LLC Dec.2009- Jan. 2011
Leadership and direction of Supply Chain and Retail Consulting Practice. Custom development of Mobile apps and Mobile Commerce solutions. Developed content for leveraging social media in retail space. Specializing in Organizational Change and Transformation Management.
Senior Managing Consultant / IBM Global Business Services Oct. 2006- May 2009
Provided project management, business analysis, retail strategy, integration services and e-business solutions for a variety of retail customers. Provided expertise in leadership / Change Management guidance, problem solving and resolution on a variety of diverse projects throughout the US:
Developed product development and item introduction tool that streamlined item development and introduction, reduced data errors by 95%, and new item set up time by 50% resulting in a tool recognized as “best in the industry” by vendors and suppliers. Led change management, training, and communication plan for both client and its vendor partners. The client copyrighted the custom software. This was the first and only software copyright in its history. Led change management and training to include trading partners and suppliers. Supplier business partners called this portal “the best they ever seen”.
This successful implementation also included the install of Oracle Retail Demand Forecasting (RDF), Oracle Merchandise Financial Planning, (MFP), and Oracle Allocation modules. Mark led and supervised the development of user test scripts and scenarios. The test script scenario plan that was also used as a key enabler of training, which streamlined the training design and execution plan. The successful execution of the project allowed client to consolidate, standardize and streamline multiple business planning departments, reducing total corporate planning hours by over 40%.Marks team was then asked to customized the Oracle key planning tool to recommend re-orders to each DC by SKU, which reduced ordering time by 25%. Mark led a change management plan that resulted in organizational transformation and corporate streamlining. The project delivered SG+A improvement for corporate as well as individual business units. This project also served to standardized retail merchandise planning processes that were previously disparate among 5 corporate brand divisions
Led team of seven business analysts in the acquisition and documentation of enhancement / extensions, design, user acceptance testing and development of change management and training plans for the implementation of the Oracle Retail Merchandising Suite. Additionally led the successful execution of the conference room pilot (CRP)
Led business analysis and design documentation for ORACLE OTM (G-Log) for a major ERP implementation of Oracle Retail. Identified organizational changes and new business processes needed to support new system. Reviewed and identified clients existing work process and dataflow, developed and implemented new process which transferred data entry workload from client to vendor saving salary expenses for client which contributed to the successful implementation of a global transport management system consistent with industry best practices
Senior IT Business Analyst, Shopko Stores, Incorporated Oct. 1997- Apr. 2006
Senior Business Analyst in the business alignment and planning division of Information Services. Primary responsibilities included assisting the business units in the identification and prioritization of new technologies that would return on investment value to the Corporation and its shareholders. This required constant review and evaluation of new retail packaged systems. Led system evaluation and selection process documentation and re-engineering, change management, user acceptance and regression testing, training and communications for below projects:
International purchase order tracking tool (Celarix / GES), which saved more than $2.5M in reduced import freight costs over five years
Direct store delivery/grocery receiving system (Softechnics), which saved over $5M in shrinkage savings and missed promo allowances over five years
Advanced Transportation Management tool (Manugistics) to assign freight cost to individual SKUs and buyers; tool decreasing incoming freight costs by $2.5M over 5 years and maintain SKU margins by inclusion of freight in cost
Distribution Center Yard Management System (Catalyst), which improved efficiencies and reduced costs
Led scope charter and discovery of return on investment on POS and Warehouse Management upgrade projects
Implemented packaged Freight Payment System (Manugistics) that reduced payroll and alerted merchants to out-of-tolerance freight costs saving $3M in payroll over 5 years.
Served as member of multiple cross-functional project teams, which internally developed strategy for a warehouse consolidation as a result of an acquisition. The team installed / implemented technology solutions which revamped and streamlined business processes for the acquisition company resulting in reduced overall costs (such as transportation and WMS) for the combined companies
Developed a custom Advanced Ship Notice Receiving (ASN) in a subsidiary division, leveraging existing parent company’s technology to reduce implementation costs which reduced receiving time by 35% annually
Led research and ultimate implementation Scan-Based trading project that reduced corporate inventories by $7M and significantly reduced shrinkage
Led detailed analysis and scope / benefit of Data Synchronization project which saved $12M over five years
Upgraded and enhanced packaged Collaborative Product Development tool, resulting in process efficiencies and increased speed to market for import private label products which resulted in a $4M increase in sales
Led project to automate post-ship allocation process, which reduced inventories by over $1M and improved in-stocks at individual stores
Worked on multi-division Project Team that converted the Corporation from Retail to Weighted Average Cost accounting method
Developed requirements for packaged intelligent pricing software tool (KhiMetrics); worked with vendor partner on proof of concept and implementation that increased gross margin by 158 basis points
Represented clients in the implementation of new packaged Enterprise Retail Planning (ERP) system (RETEK), Very deep knowledge of RETEK software. 6 year $60M dollar install of RETEK Beta US install. Change management plan led to the formation of “Shopko University” a training center for specific job roles in the corporation. Execution of the change management plan led company to its most aggressive sales and profit growth in company history
Led functional team in requirements for acquisition of retail chain of 320 stores and integrating the stores retail software, logistics, and warehouse management into consolidated processes and SKU’s, procurement and logistics
PRIOR EXPERIENCE: JC Penney Company June 1977-Oct. 1997
District Merchandise Planning Manager, General Merchandise Manager, Senior Merchandise Manager, for JC Penney Company. Worked in merchandising, inventory planning, replenishment, and personnel development and store operations. Managed 12 managers and over 140 total employees.
IBM method blue- Waterfall methodology for project management
Share Point- Document retention and management for projects and participants
Microsoft Visio - Certification Program Heartland Systems
Microsoft Project - Certification Program Heartland Systems
JC Penney Retail Management Training Program - Extensive 12 month program to train new merchants in industry best practices in retail management
Business Analytics - Certification Program Heartland Systems
Corporate Planning & Global Industry Segmentation
Internet Retailing - for leaders in e-commerce and multichannel retail
JC Penney Alumni & Friends
Oracle ERP - SME
Oracle Retail Group
Oracle Retail Opportunities/Clients
Oracle Transportation Management [OTM]
Oracle Transportation Management Forum
Retail Industry Experts
Retail Industry Professionals Group
retek professionals worldwide
Santa Clara Leavey School of Business Alumni
VICS - Voluntary InterIndustry Commerce Solutions
University Wisconsin Oshkosh - Music and Recording
Mid State Tech- Associate degree in Marketing and Business
Social Pro Files: Considering the human costs of social currency
Nov 22, 2010 ... Posted by Mark J. Shuda on November 28th, 2010 at 4:27 pm.
Social Media - "The Early Days"
Dec 30, 2010 ... Shuda, Mark J. "Social Media - "The Early Days”
Retail Technology - The Real Heroes
Dec 20, 2010 ... Shuda, Mark J. "Retail Technology - The Real Heroes
Supply Chain Guru Predictions for 2010
Jan 28, 2010... of accountability to maximization of companies resources, cash, inventory, people. Mark J. Shuda....
You Can't Win on Price (Insight-Driven Retailing Blog)
Dec 16, 2010 ... Posted by Mark Shuda | December 18, 2010 5:39 PM. Posted on December 18, 2010 17:39.
SOFTWARE / TECHNOLOGY EXPERIENCE
Strategy and Roadmap Planning RETEK / Oracle, Retail Management Suite ERP Oracle MFP, ORMS, TMS, RFP, POS, ReSA, Corporate acquisitions, warehouse consolidation Celarix / GSX International Tracking Tool
Manugistics Transportation Management System Microsoft Share Point
Softechnics Direct Store Delivery receiving software Custom Portal Development KhiMetrics Pricing Optimization CRM and Social Media Retail to weighted average cost conversion *CPFR- Collaborative Planning & Forecasting
Catalyst Warehouse Management System. EDI AS / 2
Manugistics Freight Payment System Sterling Commerce Gentran Suite CPFR- Collaborative Planning and Forecasting
Profit Logic/Spotlight Pricing Optimization System Scan Based Trading
MarketMax Space Planning System Data Synchronization
Micro Strategy Data Warehouse System PIM - Product Information Management
MMS Financial Planning and Allocation System RFID- Radio Frequency Identification
Catalyst Yard Management System MS Word, Excel, PowerPoint, Outlook, Access Gerber Product Development Collaboration Suite Soft Technics Grocery Management