Leonard Paredes

*** * ***** ******, ***. A

Burbank, California 91501

818-***-****

jlka3g@r.postjobfree.com

Objective: To obtain full-time employment where I am able to expand and showcase my abilities and aid in the growth of the company.

Strengths: * Detail oriented * Work well under pressure

* Highly organized * Take initiative

* Prioritize accurately * Excellent interpersonal skills

Professional Disys Staff Long Beach, CA 10-10 to 12-10

Experience: Customer Service Representative

* Employed at Bank of America Call Center in Glendale, CA.

* Bilingual telephone banker; answered general information calls regarding mortgage loans and default accounts.

* Met call handle-time and adherence to policy.

LA Professional Services Los Angeles, CA 05-08 to 10-10

Customer Service Representative

* Customer service for personal income tax clients, answered phone. * Set up daily appointments, completed data entry and related clerical duties.

Indymac Bank Pasadena, CA 08-06 to 04-08

Customer Service Specialist II

* High volume Call Center, assisted customers with their bank accounts.

* Issued ATM, MC and VISA cards, mentored and coached new employees.

* Provided daily customer service, processed balance transfers.

* Opened new accounts to existing and new customers.

* Offered financial products to potential customers.

* Able to meet call handle time, sales goals and adherence to policy.

Washington Mutual Bank Chatsworth, CA 04-99 to 06-06

Customer Service Specialist III

* High volume Call Center, assisted customers with their bank accounts. * Processed balance transfers, opened new accounts to existing and new clients.

* Issued VISA, MC and ATM cards, troubleshooting online banking issues.

* Mentored and coached new employees on policies and procedures.

* Able to meet call handle-time, sales goals, and adherence to policy.

* Part of the Loss Management Team for past due accounts.

Languages: English/Spanish

Skills: Windows XP, MS Word, Excel, Outlook Mail, Seibel, Amdocs, Rumba, Lamp, AS400, right-fax, multi-lines phones.

References: Available Upon Request