Deepen S. Shah

SAP Certified Basis/ Netweaver Administrator

Certification:

SAP Certified Technology Consultant Netweaver 04 (WEB AS 640 with ORACLE)

Experience summary:

• SAP Certified Technology Consultant with over 6 years experience in the IT industry with expertise in SAP Basis/ NetWeaver/Solution Manager/Portal Administration and Security with core strength in all aspects of system and database administration during Implementation, Production Support and Upgrade phases.

• Extensive experience in performing Installations, Configuration and 24/7 Production Support for SAP software products ECC 5.0/6.0, SAP R/3 release (3.1H, 3.1I, 4.0B, 4.5B, 4.6B, 4.6C, 4.7E), Solution Manager 3.2/7.0 and Various versions including new dimension products (EP 6.0/7.0 & PI 7.0/XI 3.0, ITS, CRM 4.0/5.0, SRM 4.0/5.0, APO/SCM 3.1/4.0, BW 3.5, BI 7) on Windows 2003/2000/NT 4.0, UNIX (HP-UX 11.11, Sun Solaris 8/9, IBM-AIX 5.3) platforms with databases such as ORACLE 8.X/9i/10g.

• Extensive experience working in SAP System Upgrade from earlier SAP version to SAP ECC 5.0.

• Hands on experience with J2EE Admin tools i.e. SAPInst, SDM, Visual Admin, Config Tool, and Deploy Tool[JSPM].

• Extensive hands on experience on all aspects of SAP Basis Administration Tasks i.e. Client Copy/Export/Import, System Copy/Refresh, Support Pack upgrades, Kernel Upgrades, Plug-Ins and Add-on installations, applying OSS Notes, Conflict Resolutions Transports (CRT), Spool Administration, Background jobs, Workload Analysis/Performance Tuning, SAP monitoring using CCMS, setup and refined CCMS thresholds, System Monitoring/Maintenance.

• Experience in configuring/executing SAP change control functions including transport management system (TMS) for the system landscape using STMS/Tp. Setting up Transport Routes, Configure Transport Domain Controller & customize Workbench Organizer.

• Strong hands on experience in SAP Database Administration aspects such as online/offline Backups, performing Disaster recovery, tablespace management.

• Extensive experience in all administration activities using SAP Tools such as SAPDBA and BR* Tools.

• Good knowledge of SAP Security Administration. User Administration, Profile Generator, Monitoring, User Tracing, Troubleshooting.

• Experience implementing and configuring security tools such as CUA (Central User Administrator).

• Experience in leading the team of SAP Basis administrators and attending the weekly quality assurance meetings.

• 2 Full life cycle implementation experience with Go-Live and Post Go-Live support.

• Worked with the well known clients/companies like Spiridon AMC USA (Alpharetta, Georgia), Morris communication (Augusta, Georgia), Astellas US LLC. (Deerfield, Illinois), Capgemini UK, Siemens Germany.

Technical Skills:

ERP: ECC 5.0/6.0, SAP R/3 (3.1H, 3.1I, 4.0B, 4.5B, 4.6B, 4.6C, 4.7E), NetWeaver 2004/2004s/7.0, WAS 6.20, 6.40, BI 7.0, BW 3.5, PI 7.0, XI 3.0, Solution Manager 3.2/7.0, SAP APO 3.1, SCM 4, CRM 4.0/5.0, SRM 4.0/5.0 and EP 6.0/7.0.

Databases: Oracle 8i, Oracle 9i and Oracle 10G.

Operating Systems: UNIX [AIX 5.3, HP-UX 11.11, HP-UX 11.23, Sun Solaris 8/9], Linux, Windows NT, Windows 2000 and Win2003 Server.

Tools: SAP (Web Dispatcher, Router, J2EE Engine 6.x), Visual Administrator, Configuration tool, Notes Assistant, SAP Upgrade assistant, Oracle Upgrade assistant, Opatch, MOpatch, BRTools andSAPDBA.

Third Party Tools: Putty, Humming Bird, OSI, Remedy and Tivoli.

Languages: BASIC, C, C++, PL/SQL, HTML and DHTML.

Educational Qualification:

Bachelor of Engineering in Information Technology [Mumbai University]

Experience

AMC Spiridon USA [Alpharetta, Georgia] July 2008 till Present

Project : Oracle Upgrade and System Refresh

Environment: SAP R/3 4.6C, BI 7, Solution manager 7.0, Oracle 9i and 10g, HP-UX 11, Database Upgrade Assistant, Oracle universal Installer, OPatch, SAPDBA, BRTools 7.

Role: SAP Basis/Netweaver Consultant

Project Description:

The global solution runs on SAP R/3 4.6c and uses SAP BW as the basis for the management information system. It is operated strategically via distributed Application Management Centers in the USA, Brazil, Spain, Netherlands, Austria, Germany and Thailand. Main focus of the assignment was to deliver database version upgrade as the customer is planning to upgrade SAP application in later stage to ECC 6. Also to perform the system refreshes in order to maintain consistent data throughout the landscape.

Responsibilities:

• Performed various activities like Oracle database version upgrade from 9207 to Oracle database version 10.2.0.2 on UNIX platform.

• Applied Oracle bug-fixes (interim/one-off patches). Oracle Patch set Installation and upgrade.

• System refresh from production to quality & development.

• Performed regular maintenance activities like SPAM upgrade, Support packages upgrade, Kernel upgrade and BRTool Upgrade.

• Applied Add-ons and Plug-in Installation as per customer requirement

• Monitor all SAP systems to identify potential problems, provide solutions and preparing daily reports Starting and Stopping SAP system, Services and Database.

• Maintenance of Change & Transport management system along with Transport Handling.

• SAP Transport (release, add to buffer, import) through STMS and tp.

• Creating Logon Groups, Handling Update Terminations, lock entries, processes, scheduling jobs, checking the system logs.

Morris Communication [Augusta, Georgia] Feb 2008 – June 2008

Project: Production Support

Environment: SAP R/3 4.6C, ECC 6, CRM 4.0, BI 7.0, Solution Manager 7.0, Oracle 9i & 10g and Windows 2003.

Role: SAP Netweaver Consultant

Project Description:

Provide daily production support for SAP to end users. Perform transports developed by abaper. Perform security administration tasks such as role assignment, role modification etc. Perform Installation and configuration of saprouter.

Responsibilities:

• Performed local client copies and client exports in the landscape.

• Performed SAP router installation, configuration, and creation of route permission table and checking for any errors.

• Approving support packages from solution manager for downloading.

• Updated the SAP Systems with latest Binary (Kernel) Patches, SPAM patches, and applied latest support packages in all the systems.

• Created logon groups for system load balancing, monitored the system performance, and operational modes were created.

• Performed general Basis Administration and performance tuning of system (ST02, ST04, ST06 and RZ10)

• Daily administrative tasks include monitoring system logs, Work processes, locks and updates (SM12, SM13, and SM21).

• Dump analysis using ST22 and documenting all configuration changes.

• Experienced in User creation, assigning roles to users etc.

• Configured Profile Generator (PFCG) and assigned user authorizations and profiles to user ids, setup security for the developers according to business requirements.

• Performed daily security checks, monitoring unsuccessful logons, unlocking user ids.

• Opening of SAP messages from service market place. Requesting for developer key and licenses for SAP.

Astellas US LLC. [Deerfield, Illinois] Oct 2007 – Jan 2008

Project: Production Support

Environment: SAP ECC 5, BI 7, EP 6, Solution Manager 7.0, Oracle 9i and 10g, Sun Solaris 9.

Role: SAP Netweaver Consultant

Project Description:

Configuration of monitoring tool called early watch alert in solution manager in order to minimize the risk of downtime and improve the performance and stability of the SAP application. Implement the steps as per the EWA report to keep the system up to date. Perform routine support tasks.

Responsibilities:

• Day to day Basis activities like transport, users and authorizations.

• GRMG configuration on solution manger 4.0.

• Early watch alert configuration on solution manager 7.0 through SDCCN.

• Configured Maintenance Optimizer to download and implementation of support packages and patches for satellite systems in the Landscape.

• Managed memory usage, system logs and other system components for maximum uptime and performance and provide customer support.

• Performed Database Administration, Table space administration (BRTOOLS), adding data file, monitoring archive logs, trace files, and log files for trouble shooting.

• Performed general Basis Administration and performance tuning of system (ST02, ST04, ST06 and RZ10).

• Daily administrative tasks include monitoring system logs, Work processes, locks and updates (SM12, SM13, and SM21).

• Performed Client copies, copying user master records from one client to another.

• Executed the installation of necessary dialog instances, created logon groups and performed load balancing between application servers.

• Transported change request from development to Quality system and imported to production system.

• Defined RFC destinations between different systems.

• Applied OSS notes using note assistant.

• Scheduled background jobs, monitored the batch cycle and resolved the generated errors on day-to-day basis.

Office of Communication [UK] Aug 2006 – Sep 2007

Project: Netweaver based product support

Environment: ECC 6, BI 7, PI/XI 7, EP 7, SRM 5, Solution manager 7.0, Oracle 10g [10.1.0.5 and 10.2.0.2], Windows 2000 and 2003, RDC, Team room, Sourceforge, Clarity, hardkey, Microsoft word/excel.

Role: SAP Netweaver Consultant/Security Admin

Office of Communications (OFCOM UK). Ofcom is the regulator for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services. This engagement calls for support being extended to almost 28 plus systems in different landscapes.

Project Description: New dimension SAP product support for 5 system landscape including Sandpit, Development, Integration, Pre-Prod and Production on windows cluster. Managing various support tasks such as daily monitoring, Transports, solution manager configuration, system refreshes, support pack upgrade and oracle upgrade.

Responsibilities:

• Performed SAP System Checks and Monitoring.

• Performed Day to day Basis activities like transport, users and authorizations.

• Implemented and configure security tools such as CUA.

• Performed Creation, deletion and maintenance of user ids.

• Created, released, moved and imported transports.

• Performed Role assignment and maintenance as per company security policies.

• Resolved Missing authorization issues using SU53.

• Used transactions SU01, SU10, SUIM etc for lock/unlock users, Change user passwords, modify validity limits for user, and generate report for user authorizations.

• Used STRUSTSSO2 to import the certificates. (SSL, PSE, Portal etc)

• Performed client settings on various systems in the landscape like sandpit, development, integration, pre-production and production.

• Opened and closed the system for the object modification from se06.

• Early watch alert configuration on solution manager through SDCCN.

• GRMG configuration on solution manger.

• Configured Maintenance Optimizer to download and implementation of support packages and patches for satellite systems in the Landscape.

• Performed Administration of SAP systems on windows cluster.

• Executed JDK upgrade on windows cluster.

• Executed SQL Server 2005 driver installation on XI 7.

• Managed Oracle backups and restore using SAP Tools.

• Performed Implementation of SNOTE in the landscape.

• Applied SPAM/SAINT upgrade, abap stack upgrade and troubleshooting.

• Performed JSPM, Java stack, Java Component upgrade.

• Performed TREX Installation and upgradation.

• Performed CR content update in SLD

• Configure RFC to enable smooth transfer of data between system and troubleshooting.

• Performed System refresh of the BI 7 and SRM 5 with abap and java stack.

• Performed Oracle Patch upgrade from 10.1.0.5 to 10.2.0.2 on windows cluster.

• Performed Disaster Recovery Drill.

• Co-ordinated with different teams involved in the project in order to troubleshoot user issues.

Siemens [Germany] Feb 2005 – July 2006

Project: Implementation and Realization Project

Environment: 3.1H, 3.1I, 4.0B, 4.5B, 4.6B, 4.6C, 4.7, ECC 5, ECC 6, SCM 4, BW 3.5, BW 7, SRM 4, SRM 5, XI 3.0 and Solman 4, Oracle 8i, 9i and 10g, HP-Unix 11i, Sun Solaris 5.8 & 5.9, Linux, AIX 5.3, Windows 2k and 2k3, Citrix, SAP logbooks, Live Link, adminarea.

Role: SAP Implementer and Administrator

Customers: Siemens Information Systems Chief Information Office, SIS GO GIO AO G SAP4, Siemens Medical, Siemens Industry Solutions, Nokia Siemens Networks, Siemens Home and Office Communication Devices, BENQ, Power Generation, Siemens Building Technologies, Siemens Real Estate, Power Transmission and Distribution, Siemens Financial Services and C/S.

Project Description:

Full lifecycle implementation of SAP ECC 5, Oracle 9i on windows 2003. SAP upgrade from 4.6C to ECC 5 on UNIX platform. Maintenance & support tasks for various customers on day to day basis like mentioned below.

Responsibilities:

• Performed Homogeneous System Copy [UNIX, Windows / Oracle, SAPDB]

• Performed Oracle Installation, Patch Upgrade and version upgrade.

• Performed SAP Installations [R/3 4.6C,R/3 4.7, ECC 5.0, ECC 6, SCM 4.0, SRM 4.0, Netweaver 04 components like BW, and SolMan 7.0]

• Worked closely with development and functional/configuration teams

• Performed Installation of Application Instance and Configuration for Load Balancing.

• Installed Solution Manager 7.0 and configured all the satellite systems for centralized system administration and monitoring.

• Performed SAP Upgrade from 4.6C to ECC 5.

• Performed Language Imports using SMLT, Language Supplementations.

• Performed Reorganizations on Tablespaces, Tables and Indexes.

• Performed Kernel Upgrade [Patch and Version], Application of Support Package Stacks and Add-Ons, IGS patch Upgrade, SAP Notes.

• Performed Client Administration, Local and Remote Client Copies using Tcode SCCL and SCC9, Client Export- Import using Tcode SCC8 and SCC7, Client deletion using SCC5, STMS Configurations.

• Performed Daily Monitoring and system Health checks as scheduled for ECC 5.0, BI and SRM systems.

• Analyzed R/3, BW, system performance, ABAP short dumps (ST22), failed updates (SM13), System Logs (SM21).

• Performed SPACE statistics, Archive on/off, alter DB parameters, recover, database copies & password changes using latest BRTOOLS 640.

• Managed batch processes, disk space utilization, table size, memory usage and other system components for maximum uptime and performance.

• Applied SAP Notes using SNOTE, Opened/Closed SAP service connection via SAP Net R/3 Front-end to SAP for remote consulting.

• Maintained all the instance profiles & its parameters using RZ10 in development and production systems.

• Performed Transport Management System administration. Managed TMS such as setting up Transport Domain Controller with members, importing TPs from development to Quality, Acceptance and to Production systems as per requirement of user.

• Performed Configuration of SAP router and Set-Up OSS connection to SAP servers.

• Performed Performance tuning by adjusting various profile parameters and buffers sizes using t-codes like SM50, SM51, RZ03, and SM66.

• Supported SAPGUI front-end installation and problems related to it.

• Scheduled and monitored background jobs using transactions SM36 and SM37.

• Performed security administration such as lock/unlock users, reset passwords, create/delete/copy users, assign authorizations. Created users along with assigning roles, profiles and authorizations by performing user administration with the help of transaction SU01, SU10 and SUIM.

• Performed OP Modes- Configured OP modes for Different Work Loads.

• Performed Monitoring and collecting Key performance indicators like dialog response time, average response time, CPU time, memory key figures etc and reporting the same.

• Conducted training and knowledge transfer sessions for technical and functional teams.

• Conducted Basis trainings.

Siemens Automation & Drive [Mumbai, India] Jan 2004 – Jan 2005

Project: Database Reorganization, Installation and support

Environment: 4.6C, 4.7, Oracle 9i, HP-Unix 11i, Oracle Silent Installer, Oracle Universal Installer, Database Upgrade Assistant, Putty, Humming Bird, Microsoft Word, Microsoft Excel, Hardcopy

Role: SAP Basis Administrator

Project Description:

Regain the disk space by performing database reorganisation and improve the performance of the SAP systems. Installation of the systems for various Siemens A&D customers like A&D EA, A&D CIO, A&D MC, A&D CD and A&D CE.

Responsibilities:

• Performed Daily monitoring and health check along with the production support.

• Performed Reorganisation analysis using customized program through Tcode YOXM.

• Performed Tablespace reorganisation using SAPDBA with datafiles and without datafiles.

• Performed Reorganisation of Tables and indexes.

• Performed Installation of SAP version 4.6C and 4.7 Enterprise Edition on HP-UX 11 with oracle database 9i.

• Performed System refresh from production to quality and development systems.

• Performed oracle database patch set installation and patch upgrade.

• Performed Application of interim patches/one-off patches for oracle 9i database using OPatch.

• Performed statistics update.

• Performed SAP Kernel upgrade, SAP Tools upgrade like SAPDBA, TP, R3trans, disp+work etc.

Siemens VDO (Now Continental AG) [Mumbai, India] Jan 2003 – Dec 2003

Project: Implementation and support

Environment: 4.6C, Oracle 8.1.7, HP-Unix 11i, Oracle Silent Installer, Oracle Universal Installer, Putty, Humming Bird, Qweb, Microsoft Word, Microsoft Excel, Hardcopy.

Role: SAP Implementer and Administrator

Project Description:

Full lifecycle Implementation of 2 landscapes for customer Siemens VDO. One landscape with 4 systems including development, quality, integration and production and other was with 3 systems excluding integration. For two different locations on UNIX platform with oracle database

Responsibilities:

• Performed Installation of the SAP systems with version 4.6C on UNIX platform with oracle database.

• Performed Oracle patch set upgrade, interim patches application.

• Performed Client copy from default installation client.

• Performed Kernel upgrades to latest version available on service market place.

• Support package upgrade to latest version available on service market place.

• Performed Add-Ons Installation and upgrade.

• Performed SAP Notes Application using transaction snote.

• Opened/Closed SAP service connection via SAP Net R/3 Front-end to SAP for remote consulting.

• Performed OP Modes- Configuration for Different Work Loads.

• Performed Client Administration, Local and Remote Client Copies using Tcode SCCL and SCC9, Client Export- Import using Tcode SCC8 and SCC7, Client deletion using SCC5.

• Performed STMS Configurations, transport route creation, transport handling, addition and deletion of systems inside STMS.

• Performed Language Imports using SMLT, Language Supplementations.

• Scheduled and monitored background jobs using transactions SM36 and SM37.

• Performed security administration such as lock/unlock users, reset passwords, create/delete/copy users, assign authorizations.

• Created users along with assigning roles, profiles and authorizations by performing user administration with the help of transaction SU01, SU10 and SUIM.

• Worked closely with development and functional/configuration teams.

• Used of SAP service market place for System Data Maintenance, downloading SAP Notes and Patches downloads, requesting SAP License, Developer key etc.

• Performed Tablespace administration using SAPDBA.

• Performed Homogeneous System Copy. [UNIX/Oracle]

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