Heidi Hockman

Houston, Texas

240-***-****

jfnvu9@r.postjobfree.com

Objective

To obtain the position of District Manager in a company where I can utilize my ideas and 10 years of experience in merchandising, customer service, inventory management, cash management, handling daily operations and increasing overall productivity, for the benefit of the company.

Work Experience

Store Manager

9/2009 - 3/2010 BCBG/Max Rave, Silver Spring, MD

• Significantly improve sales and overall profitability by identifying purchasing trends and developing strategies that quickly respond to customer demands.

• Created a positive and upbeat environment to enhance team morale.

Store Manager

5/2008 - 9/2009 Man Alive/Finish line, Wheaton, MD

• Profitably lead all aspects of operations, including inventory margins, loss prevention, quality control, profit and loss analysis, cash handling, visual merchandising and customer servicing.

• Coach and mentor sales associates on effective servicing techniques and product knowledge, resulting in improved satisfaction and maximized sales.

• Averaged a perfect secret shop score in 2008.

• Lead store to achieved sales bonus ten of twelve months in an unstable economy.

• Manage multiple locations simultaneously.

Assistant Store Manager

3/2005 - 5/2008 Reebok International, Hagerstown, MD,

• Ensured desired company results in the areas of customer service, training and profitability.

• Recruited, trained, motivated, and supervised a staff of up to twenty five.

• Communicated with buyers to ensure the correct product worked with the clientele.

• Monitored daily sales floor activity: displayed merchandise, and assisted managers with associate issues.

Store Manager

3/2001 - 3/2005 Charming Shops/ Fashion Bug, Hagerstown, MD

• Promoted from Co-Manager position.

• Traveled to various Fashion Bug locations and provided training plus coverage for shortage of staff in those stores.

• Accomplished inventory shrinkage control at .05%.

• Exceeded monthly new customer charge account quotas since date of hire.

Education

1998- 1999 Frederick Community College, Frederick, MD

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