Customer Service Engineer
Resume:
Daniel E. Castillo
San Antonio, Texas 78223
EXPERIENCE:
**** – Present – B-n-N Sports Billiards
Manager:
* Responsible for Employee Daily Schedules
* Overseeing of all Employees and Security Daily Duties
* Handles all Inventory
* Responsible in Organizing Daily/Weekly Events
* Responsible for Daily Audit of Incoming/Outgoing Money
* Assist Customers in a Courteous and Professional Manner
* Responsible for Environment Control
2005 – 2009 – City of San Antonio Development Service Department
GIS Geographic Information System Technician:
* (GIS) Geographic Information System, (ESRI)
* Arc Map,Arc Info. 8.2, 9.0, 9.1
* Assist Customers with Zoning Maps,and Aerials Photos
* Adobe Photo Shop, Aerial Maps
* Create Zoning for Parcels,and ROW
* Create Maps for San Antonio Police Department,District Attorneys ,& FBI
* Create Maps for City Council
* Update Zoning Website
* Update Zoning Ordinance for Website
* Field Check for Address and Land Use Information for Zoning Cases
* Create Zoning Cases for Zoning Commission and City Council
* Create Maps for Other City Departments
* Field Notes Information for Property Layout
* Create Graphic Design, Power Point Presentations
1992 – 2005 – City of San Antonio Planning Department
GIS Geographic Information System Technician:
* (GIS) Geographic Information System (ESRI), Arc View, Arc Map 8.2,8.3,9.0, Arc Editor, Arc Info, Windows 95, Windows NT, Micro Station 3.2, 3.3, 4.0, 5.0, 5.2
* Adobe Photo Shop, Graphic Design and PowerPoint Presentations
* Field Notes Information for Subdivision Layouts
* Land Use Information for Zoning Cases
* Responsible for Preparing Aerial Photo Maps for City, Bexar County and City Council
* Update Zoning Website
* Create Maps for San Antonio Police Department, District Attorneys, & FBI
* Assist Customers in a Courteous and Professional Manner
* Responsible for Preparing Videos for Viewing by the Zoning Commission
* Responsible for preparing maps for Zoning Commission and City Council Agendas
* Provide Maps for City Council and Staff, as well as other City Departments with Map Requests
* Create Aerials for Fire Department on Fire Hydrants and Fire Stations.
* Create Aerials for Customers.
1990 – 1991 MCI Telecommunications
Network Communications Civil Engineer Drafter:
* Assist Multiplex,Radio,Transmission Design and Facility Engineers in the Design of Schematics.
* Create New Drawings from Engineering Mark-ups Information.
* Prepare and Design Drawings: Fault Alarm, PBX/Order Wire Interface, Switching Maps,Microwave/Repeat Site,Electronic/Equipment Layout of Fiber Optic Construction for MCI Standard Documentation, Produced Check Plots, Reports and Final Drawings.
* VAX/Intergraph Release 10, 11, 12 System Micro Station Release.
1984 – 1990 City Water Board
Maps & Records Civil Engineer Design:
* Responsible for Coordination of Work,Quality Control and Completeness Drawings such as: Drainage,Road Designs,Site Plan,Subdivision Layout,Main Water Line,Fire Hydrants
* Produce Check Plots, Final Drawings and Reports as Necessary for Clients Review,Intergraph Micro Station and Auto CADD.
* Coordinate Progress of Work with Designs Team, Project Managers and Civil Engineers,Participated in Meetings of Project Strategy Planning which included initial orientation and Periodic Status Review.
* Created Layouts for Construction Bridge Water Line Layout, Streets Pipings Layout,Structural Designer, Sidewalks, Blue Print Layouts
* Provide customer service in a courteous and professional manner
EDUCATION/TRAINING:
* Durham College
Architectural Drafting Design
2 yrs 1985-1987
CERTIFICATE:
FEMA Emergency Management Institute (NIMS) National Incident Management System.
AACOG Alamo Area Council of Government BASIC (GIS) Geographic Information System.
PALO ALTO COLLEGE Intermediate (GIS) Geographic Information System.
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