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Engineer Manager

Location:
Cincinnati, OH, 45238
Salary:
90,000
Posted:
May 09, 2012

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Resume:

*** *********** **. **********, ** *****

Home: 513-***-**** Cell: 513-***-****

Email: jf9pd0@r.postjobfree.com

W. Anthony Ferguson IV

Objective Looking for a career position with a progressive company in the Windows 2003/2008 server and Exchange 2003/Exchange 2007/2010 environment, which will commensurate with my skills and knowledge.

TECHNICAL SUMMARY:

Windows Server 8, Windows 2008 R2 Server, Windows 2008 Server, Windows 2003 Advanced Server, Windows NT Server 4.0 and workstation, and Windows 7, XP, 2000, 98SE, 95, Citrix Metaframe XP FR3

Messaging platforms: Exchange 5.5, 2003, 2007, 2010 and Exchange 5.5, Exchange 2003 to Exchange 2007 Migration – Planning Design and Implementation. Exchange 2007 to Exchange 2010 Implementation

Exchange 2007 – Planning, Design, Implementation

Trend Micro SMTP Mail Relay/Anti SPAM/Anti Virus Solution Implementation and Administration

Good working knowledge and understanding of Active Directory

Name Resolution technologies: WINS and DNS

Troubleshooting HP/Compaq, Fujitsu server hardware

Barracuda Spam Filtering and Load Balancers

Net App Filer and Snap Manager for Exchange

PERSONAL SUMMARY:

Exceptional troubleshooting and problem solving skills. - Passionate toward troubleshooting issues and getting to root cause of a Problem.

Proficient in handling tremendous work pressures and emergencies.

Easily adaptable and an excellent team player.

Very wide eyed and eager toward work and responsibilities.

Communication skills, translating into a very healthy co-operative attitude- and leadership

Possess good Network and System Administration skills including understanding the organization's requirements and growth expectations, security considerations, fault tolerance, backup and maintenance procedures, contingency plans, technical support, co-ordination with network users and vendor interaction

Experience Sept 2007 - Present ATOS (Siemens SBS) Mason, OH

Exchange Engineer III

Provide Level 3 support for Exchange 2010 for North America running multiple DAG configuration supporting 38,000 mailboxes.

Provide Level 3 support to multiple Exchange 2003/2007 running clustered mailbox servers supporting 120,000 mailboxes.

Single SME for Exchange on entire functional companies or accounts supporting multiple Exchange administrative groups.

Support and troubleshoot Blackberry Enterprise Server.

Support and troubleshoot OCS 2007 R2 and Lync 2010.

Support and troubleshoot Barracuda load balancers (Model 400) and spam filters (Model 900).

Provide 1st level of escalation to on-call engineer for guidance and assistance in proactive or reactive triage.

Technical Lead on internal and commercial accounts - Engaged by the management to assist remote team in providing enterprise solutions and technical support in early stages of steady state support.

Assist in Lifetime Email Address administration of operating companies.

Team first attitude at all times.

Highly interacted with Project MO, TSM/TDM managers.

I wouQuick learner for any new technology.

Creates work level instructions for the Service Desk, Release Management and many other processes following ITIL.

Deployed and maintained Exchange 2007 lab environments for multiple customers.

Participated in Exchange 2003 Disaster recovery exercise.

SME for Barracuda spam filters and load balancers.

SME for Net App storage and Snap Manager for Exchange.

May 2006 – September 2007 Siemens SBS Mason, OH

Release Management Engineer/Account Technical Lead

• Account Technical Lead for all (13+ companies) Siemens Operating Companies helping them consolidate their patching into Shared Services.

• Develops process level documentation to implement patching in our internal and external customer’s environments.

• Learn other companies patch software to do the weekly or monthly patching.

• Used ‘Follow the Sun’ patching rotation to meet customer needs and expectations.

• Implemented and assisted internal server and application teams on internal patching and processes.

• Part of a patch team that supported and won high dollar accounts by providing top notch support.

Jan. 2006-May Triplefin, LLC Cincinnati, OH

Contractor - Network Administrator

• Support, configure and maintain Microsoft Exchange 5.5 and 2003. Used Active Directory Migration tool to convert users and groups from 5.5 to 2003. Removed the orphaned 5.5 instance after server was inadvertently decommissioned using Exchange System Manager and ADSI Edit.

• In charge of everyday help desk functions, answering phones, trouble tickets, etc.

• In charge of desktop/laptop configuration, maintenance and user support.

• Team lead in the upgrade, support and maintenance of the Active Directory forest.

• Assist in various Unix support such as changing passwords and releasing user sessions.

• Utilized VMware Workstation and Server for workstation, server support and diagnostic tasks.

• Part of server support team.

Oct. 2005-Jan. 2006 Dayton Superior Corporation Miamisburg, OH

Contractor - Citrix/Network Administrator

• Support, configure and maintain Microsoft Exchange 5.5 and 2003. This Exchange Environment was more of a mixed mode with 2 different trusted domains.

• Assisted in supporting Blackberry Enterprise Server.

• Team/Project Leader in the building, configuring and supporting the Citrix Presentation Server 4.0 Terminal Server Environment.

• Part of server support team.

• Team/Project Leader in the building, configuring and supporting the HP/Compaq BL 35p Blade servers.

• Part of team in the NT4 to Active Directory 2003 upgrades.

• Team leader in supporting and maintaining the Citrix Metaframe XP FR3 Terminal Server environment.

• Utilized VMware Virtual Server GSX, ESX for production servers, server support and diagnostic tasks.

• Assist in everyday help desk functions, answering phones, trouble tickets, etc.

• Assisting in desktop/laptop configuration, maintenance and user support.

Feb. 2005-Oct. 2005 TekSystems Cincinnati, OH

Contractor - Network Engineer/Administrator

• Assisted in Provident Bank/National City merger.

• Supported the GroupWise, XWALL spam filter, NotifyLink, Citrix Metaframe XP FR3 Terminal Server environment.

• Maintained experiences in building, configuring and supporting HP/Compaq BL20p and BL 35p Blade servers.

• Utilized VMware Virtual Server GSX, ESX and virtual workstation for support and diagnose tasks.

• Tested and evaluated Citrix Presentation Server 4.0.

• Decommissioning 350+ Microsoft environment servers and 1600+ Microsoft environment workstations.

• Shutting down machines, pulling network, scrubbing of all hard disks as we decommission units after BSA make sure all software licensing is in compliance.

• Functions include daily desktop support, Information Security support, application support, as well as my daily tasks of server support.

1999–2005 Provident Bank Cincinnati, OH

Citrix Windows Terminal Server Administrator/System Administrator

• Completed redesign, implementation and deployment of 21 MetaFrame XP Feature Release 3/Win2000 servers.

• Utilizing various Change Control methodology of adding applications to our many test, development, stage and production servers.

• Valuable experience in administrating, building, supporting, and maintenance out MetaFrame XP Feature Release 3/Win2000 server farm.

• Knowledgeable experience in supporting Microsoft Active Directory 2000 as well as Active Directory 2003 Forests.

• Supported Microsoft Exchange 2000 and Exchange 2003.

• Experience in building, configuring and supporting HP/Compaq BL20p and BL 35p Blade servers.

• Supported various Middleware servers for integration of D-4000 Mainframe and Total Systems for Telebank IVR project.

• Able to administer GroupWise Post Offices as well as the client.

• Built and rebuilt numerous servers adding various hardware (drives, Various Array Controllers, 2 floppy, CD-ROM, NIC cards, etc).

• Administered and maintained laptops and workstation from various remote and out of town locations.

• Installed and provided technical support for Bank Pro/Argo/Pbank banking system software, a client/mainframe banking software provided for banking.

• Experience in administration and maintenance of Novell 5.x, 4.11 and 3.1 servers.

• Assisted other in completing a comprehensive audit/inventory of hardware components and software applications for all 350+ application and database servers.

• Checked and performed upgrades for Year 2000 compliance.

• Installed 17” monitors for Provident LeapFrog/Siebel (Vista) application in all 70+ branches and many of our commercial offices.

• Built, added, administered, and installed ALL equipment at the new Grand Rapids Commercial office, our Home 123 New Jersey offices and the LA/Irvine office.

• Recently assisted in building 1200 workstations to be distributed throughout the bank for merger related activities.

Education

2011 Cincinnati, OH

Working towards Microsoft Exchange 2007 – Configuration (Exam 70-236)

Dec 2010 Prometric Cincinnati, OH

ITIL Foundations Certification v3.0

April 2007 ITPreneurs Cincinnati, OH

ITIL Foundations Certification v2.0

March 2000 Career Blazers Cincinnati, OH

Certified Novell Administrator (CNA)

May 1999 College of Mount St. Joseph Cincinnati, OH

Bachelor of Management -Concentrations of Administration and Management Information Systems

May 1993 Cincinnati Elder High School Cincinnati, OH

College Preparatory Classes



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