Software Technician

Wenbin Zhou

*** ********. ***. ***. ***

Santa Clara, MI 95050

313-***-**** Joe <******@*******.***>

Master of Science in Computer Information Systems with strong analytical and troubleshooting skills, seeking position as Computer Systems Analyst or Technician. Experienced in Customer Services, Systems and Software testing, Systems and Network Design and Set up, Systems Repair, Installation, and Security, with a comprehensive knowledge of a variety of Hardware and Operating Systems. Also holds Bachelor of Measurement and Control Technology and Instrument with specialty in Software applications.

Competencies include:

Operating Systems/Software Applications

UML Various Medical Software MS Project

Software Assurance Testing Dedicated Network Servers

Software Management MS Office Suite LANs/WANs

Decision Analysis (using Excel) Windows 9x, 2000, XP,7 TCP/IP

Hardware Installation

BIOS Upgrade-Batteries-Scanners Intel Core/Celeron

Printer Parallel/USB/Mouse Ports Power Supplies-Cooling Fans Tape Drives

Multiple Hard Drives-Floppy Drives RAM and Video Memory CD-ROM CD-R

Serial/Cable Conn. -Modems Network Cards-Sound Cards Wi-Fi

Education

Master of Science in Computer Information Systems – University of Detroit Mercy

Relevant Coursework:

Project Management

Object Orientation

Specification

Database Design

Software Management

IT Performance Leadership

Decision Analysis(MBA)

Networks

Cyberlaw

Information System and Technology(MBA)

Softer Assurance

Bachelor of Science in Measurement and Control Technology and Instrument - Changchun University of Science and Technology, Changchun, Jilin, China

Relevant Skills and Experience

Networking:

Set up local area networks for classroom projects

Configured a multi-computer local area network using Windows for class project

Managed file systems, storage devices, network servers, and workstations

Created infrastructure for labs and business offices to include all cabling, routers, switches, and internet access for multiple PCs

Installed Microsoft Internet Security & Acceleration (ISA) Firewall for security and optimization of internet access

System Design & Set-up:

Built computer systems to customer specifications for private clients, as field technician and as computer consultant at Yong You Company

Set up computer, forms, and database for Network Video and other private clients

Assessed customer needs, ordered components, assembled computer systems

Installed software and peripherals for ENVISION customers

Configured Mac-based desktop computers in classroom environment

System Troubleshooting & Repair:

Troubleshot and repaired computers to component and software levels, establishing alternative repair procedures to meet customer needs

Performed system upgrades, and hardware and software upgrades as field technician

Indentified malfunctions through extensive diagnostics of operating systems

Built and configured computer systems from shell up

Repaired all types of components for multilevel systems through Windows

Employment/Internships

Technician Ke Chuang Hai Guang instrument Company 05/01-08/30 2010

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