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Switchboard, Medical Secretary, Customer Service

Location:
Hickory, NC, 28601
Posted:
February 22, 2010

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Resume:

February **, ****

Dear Ma'am or Sir,

I would like to introduce myself, my name is Kimberly Sipe. Attached you will

find my two resumes. For the past eight years I have been a massage therapist, but have

had other jobs to supplement my income. I have left the massage field and want to pursue

other careers. I have worked in the customer service and medical fields for many years

and feel like I would be a very valuable asset to your company. I am looking

for a job that challenge me and would like the opportunity to speak with you.

Thank you,

Kimberly Sipe

2337 4th St NE 828-***-****

Hickory, NC 28601 jeos89@r.postjobfree.com

Kimberly Sipe

Professional

Experience

2003-2008 Rock Barn Spa Conover, NC

Massage Therapist & Massage Therapist Trainer

From 2004-2007 I trained new therapists on all modalities

Massaged spa guests

Had various speaking engagements concerning Rock Barn Spa

Appeared in Rock Barn commercials and on “Where in the World is

Larry Sprinkle” on Channel 6 from Charlotte

Make house calls to Nascar driver and his wife

2004-2005 Natural Touch Massage School Hickory, NC

Instructor

Taught Anatomy & Physiology I & II

2001- Now

Infant Massage Instructor

Teach parents how to massage their babies to promote a better bond

Worked with Smart Start in Alexander County with teens from

Alexander Central High School

Taught classes with MOPS (Mothers of Pre-Schoolers)

2001-2003 Salon Millenia & Day Spa Hickory, NC

Massage Therapist

Massaged guests

Education SE School of Neuromuscular & Massage Therapy Charlotte, NC

Graduated March 2000

North Carolina Licensed Massage & Bodywork Therapist #2410

Certifications Reflexology, Deep Tissue, Hot Stone, Massage Cupping, Pregnancy Massage,

Infant Massage Instructor, Reiki, Ionithermie

In 2006 another therapist and myself drove to Biloxi, Mississippi after Hurricane Katrina

for three days to offer chair massage to volunteers and displaced people and to donate food and

water we had collected from family, friends and co-workers.

2337 4th St NE 828-***-****

Hickory, NC 28601 jeos89@r.postjobfree.com

Kimberly Sipe

Professional

Experience 2009-Now Convergys Hickory, NC

Customer Service Representing

Inbound Call Center assisting customers will billing &

Operational problems with their accounts & phones

2002-2005 Frye Regional Medical Center Hickory, NC

Switchboard Operator

Answer multiple lines; receive inquires and provide information or refer

inquiries or messages to appropriate personnel, departments or agencies

Extremely productive in a high volume, high stress environment

Accurate, efficient and detail oriented

Strong written and oral communication skills

2000-2001 Piedmont Urgent Care of NC Hickory, NC

Front Desk / Inventory

Actively involved in all phases of setting up a private health facility

Designed all company documents

Responsible for phones, scheduling appointments, computing, filing

Medical billing, data entry and medical transcribing

Maintained and ordered all medical supplies

1998-2001 Frye Regional Medical Center Hickory, NC

Trauma Registrar

Created a computerized customer database for Frye to link with

The American Trauma Society

Generated monthly reports utilizing both spreadsheet and graphics programs

Attended regular state & national American Trauma Society meetings

representing FRMC

1998 Frye Regional Medical Center Hickory, NC

Information System Trainer

One of ten people in the hospital chosen to train the entire hospital staff

on the new computer system

1992-1999 Frye Regional Medical Center Hickory, NC

Emergency Room Secretary/ Tech

Excellent interpersonal skills, phone manner and office etiquette

Responsible for new employee training

Self-motivated, resourceful and reliable under pressure

Medical terminology, insurance billing, medical transcription knowledge

1992-19995 A Better Answering Service Hickory, NC

Switchboard Operator Supervisor/ Customer Service/ Sales

Accustomed to working in fast paced environments with the ability to think

quickly and successfully handle difficult clients

Ability to work well with others in both supervisory or support staff roles



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