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Nursing Home Customer Service Administrator Physical Therapy

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Country: United States
State: Texas
City: San Antonio
ZIP: 78065
Salary: $80,000
Posted date: 5/24/2012   all resumes
Contact Info: ************@***.***
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**** *** **** **** 210.***.****
Poteet, Texas 78065

Nursing Home Administrator and Health Care Administration Professional with over 10 years of experience:
MBA (Management), LNFA, CMRP


Directed, supervised, and evaluated work activities of medical, nursing, technical, clinical, service, maintenance, and other personnel in nursing homes.

Conducted and administered fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.

Established work schedules and assignments for staff, according to workload, space and equipment availability.

Maintained communication between the governing boards, medical staff, department heads, residents and family members, and all other stakeholders.

Directed and conducted recruitment, hiring, and training of personnel.


Directed and administered 150 bed and 100+ employee nursing home.

Improved constantly the system of care and services to improve quality and productivity, and thus to constantly decrease costs and improve profits.

RESULTS. When resident populations increased by 30, focused on maintaining PPDs at corporate standards or better
Directed and administered 100 bed and 100+ employee nursing home.

Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives, which resulted in ending agency staffing and kept overtime below 3%.

Researched, identified, and developed new customers in unfamiliar territories and developed innovative marketing strategies during a period of change within and outside the company.

Focused on the needs of medical professionals in seven large medical centers in an extended territory, enhanced training and operations to meet their needs, and marketed our ability to take care of their patients.

RESULTS: Home occupancy increased from 76 to 98 residents.
RETAMA MANOR, Jourdanton, Texas
Directed and administered 60 bed and 60+ employee nursing home.

Managed change in integrated health care delivery systems with work restructuring, technological innovations, and shifts in the focus of care which led to 75% employee retention rate in an industry that has a 200% average turnover rate.

Consulted with medical, business, and community groups to discuss service problems, responded to community needs, enhanced public relations, coordinated activities and plans, and promoted health programs which grew census from an average of 76% to an average of 96%.

Reviewed and analyzed facility activities and data to aid planning and cash and risk management and improved service utilization.

Instituted a vigorous program of in-home education and self-improvement that enhanced team play, a warm and friendly atmosphere, and one of the best in the corporate central region customer satisfaction percentages.

The facility was operating at $10,000 per month below the profit margin. Developed and communicated financial goals to all employees and made them all players in revenue enhancement, cost control, and market development.

RESULTS: It Made the home the leader in the Central Region in revenue growth, brought in $30,000 per month over plan, and ranked 3rd in profitability in a company of 400 nursing facilities.

Established objectives and evaluative criteria for the physical therapy unit to meet. the corporation’s new policies, procedures, and quality of care expectations in physical therapy.

Revamped the physical therapy department to strengthen customer care. Built a cohesive team through recruiting, training, evaluating, and retraining the best of the best to provide resident care and services in the physical therapy department.

RESULTS: It Increased the physical therapy department output by 75% and became the most productive physical therapy department in the Central Region.



Licensed Nursing Home Administrator (LNFA) !998 – 2013
Master of Business Administration, Management (MBA) - Golden Gate University, 1988
Bachelor of Science, Business Administration - Northwestern State University, 1982
Certified Materials & Resources Professional (CMRP)
Retired: U. S. Army, Medical Service Corps

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