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Quality Control Manager Human Resources Office

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Country: United States
State: Florida
City: Miami
ZIP: 33015
Salary: open for discussion
Posted date: 4/26/2012   all resumes
Email: ja0mlz@r.postjobfree.com
Contact Info: *******@*******.***
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Clara (Marilyn) Hevia
786-***-****
ja0mlz@r.postjobfree.com

____________________________________________________________________________________________________________

EXECUTIVE PROFILE:

Accomplished Executive with over 30 years of experience in the mortgage industry. Proficient manager with excellent communication and leadership skills. Starter and organizer, accustomed to delivering quality performance results.

EXPERIENCE:

Coastal States Mortgage Corporation, Senior Vice-President (1983 - 2012) - Ft. Lauderdale, FL

POSITION:

• Manage day-to-day operations, overseeing production and servicing departments and reporting directly to the president.
• Oversee investor relationships including: QC audits, compensatory fee and repurchase appeals, and performing loan reviews.
• Office Manager and liaison between company owners and staff, responsible for Human Resources, benefit administration, productivity and quality control.
• Extensive experience and knowledge with loan closings including title review, document preparation, audit and funding.
• Broad and detailed knowledge of all facets of mortgage loans; processing, underwriting, closing and shipping.
• Versed in industry software including, FICS, CALYX, DU, and DOC MAGIC.

ACCOMPLISHMENTS:

• Directly managed a staff of 40 for fast-paced mortgage company with over 22,000 Fannie Mae and Freddie Mac loans nationally with a value of over two billion dollars.
• Designed, implemented, and ran the loan origination department including production, underwriting, secondary marketing, and quality control (QC).
• Developed operations and secondary market department, resulting in increased company productivity.
• Recruited key personnel to establish system-based compliance controls, resulting in 15 percent reduction in service staff.
• Established and directed the company’s policies and procedures, employee manuals and HR protocols, setting guidelines for payroll systems, benefit administration, recruitment, termination and performance review and appraisal.
• Consistently mentored and coached employees, resulting in increase in productivity.

PERSONAL:

• Fully vetted through NMLS for corporate level management personnel.
• Bilingual; fluent in English and Spanish
• References available upon request

REFERENCES:

• Ingrid Santamaria, Esq., President/Owner IS Law Office, P.A. (305) ***-****
• Patrick J. Mansell, President/Owner, Coastal States Mortgage Corporation (561) ***-****
• George L. Fernandez, personal reference, (305) ***-****

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